John Yurconic Agency

My first time going into this agency and it was a horrible experience had to share with others to only find out they had similar experiences. I would never recommend going here for anything, I wish someone would have told me earlier. I walked in and stood in the entry way for about 20 minutes before anyone decided to look my direction. Mind you that there was 5 ladies at the desks doing absolutely nothing yet no one wanted to help.

Then finally I was asked what I needed and screamed at to wait outside until they felt like they wanted to help. Another customer walked out after being helped and said that was the first and last time she would visit this agency. After waiting outside for another 30 minutes I finally got a text to come it, I walked in and then was told they never sent me a text to come in so was prompted to go back out to my car.

I just decided to leave after that, 45 minutes later I got a call saying to come in again and after I told the employee that I left she was rude and then hung the phone up on me. Will NEVER visit this agency again and tell family/friends about my horrible experience. Terrible customer service, unwelcoming and rude! If you can avoid this place try at all costs!

I've used this location several times and it's always been a good experience. Most recently, they helped me transfer a title from out state and the car was held in a trust. They patiently took extra time to make sure everything got done correctly since it was an uncommon situation.

The lady and the gentleman there were so helpful. They were greeted me and helped me as soon as I came in! They tried to make it so that the process went as smooth as possible. There prices are great. I will definitely go back there for future services.

After dealing with Commonwealth Auto Tags, getting totally jerked around by hostile employees and being treated like criminals, we took our business to John Yurconic Agency where we were treated with respect and extremely friendly service. The business is equipped with modern computers linked directly to PennDOT, which made the simple auto transfer transaction swift and accurate.

No old fashioned hand writing and forms like the other horrible place. My father-in-law is handicapped and was also treated wonderfully as they go directly to the car to greet him and discuss the transaction. They will have my business from now on.

I sold a car recently (private owner to private seller) and used the Yurconic Agency to conduct the title transfer. Apparently when I first registered the car in PA (2 years ago) someone at the DMV (doing their usual bang-up job of paying attention to detail) added a zero to the mileage, so when I received the title the car (which was a 2015) was listed as having just over 100,000 miles on it!

That could have turned out to be real headache seeing as the buyer had traveled 2+ hours for the transaction and stated he had no desire to go home and come back again in 2 weeks. However, we were being assisted by Kelly O'Hare, the notary clerk. In a word, Kelly was amazing! She had dealt with that problem before and knew exactly what needed done.

So FF to the end and within 1 hour she had everything cleared up, the buyer had the car they wanted and everyone was happy. During the process Kelly periodically stopped to explain what she was doing and what impact that might have on either/both of us, if any, and what we could do if/when that happens. She was really great and made a potentially frustrating situation very smooth. I'd go back to Kelly O'Hare at Yurconic without hesitation and would recommend others do the same.

Titanic incompetence. I went here to attempt to register my vehicle and transfer my title for moving to PA. On my first trip, halfway through the process they stated their internet was down and they couldn't accept an email of my proof of insurance, so I had to fax it to them. Fortunately USAA was able to do this from a phone call. After they had all the required documentation and handed me my tags I went to pay the $170+ it was going to cost me.

At that point they informed me I couldn't pay by credit card since the internet was down. Would have been nice to know that 45 minutes earlier. I couldn't pay by check either since that required internet too. I left after an hour without having completed my business. I returned later that day and the internet was back and they completed my paperwork (or so I thought.) I got to pay with a credit card (and an additional 2% "convenience fee") The next day I got a call that they had mistakenly given me back my original title and that "there would be problems with PENNDOT" if I didn't bring it back. Looks like I'm making another trip. Good thing i paid extra for all the "convenience". Next time I'm going somewhere else. Anywhere else. Congratulations on making an already painful process excruciating.