Joy Insurance

We were loyal customers for over 20 years. We just switched to another agency. Our insurance policy added our daughter in law who never lived with us making our policy double in monthly payments. I left a message over the weekend. I called in the morning and was told my agent would handle it. She emailed me the second the phone hung up saying she would look into it.

Several hours later I called back and asked to speak to my agent. I was placed on hold and was told she was on the phone with another client. Waited another several hours and no contact either through email or phone. My husband spoke directly to the insurance provider who took our daughter in law off but was going to need certain proof like a bill of hers.

Her insurance card with another insurance company in another state wasn't going to be good enough until my husband told her our son is a Marine and they live on base. They don't have electric or water bills and they don't have cable so there was no other proof we could provide them. Why we needed to show proof for someone who never once lived in our home and lives in another state 10 hours away is beyond me.

No phone call, no emails, no letters asking if she lived there before they fraudulently added her. They claimed they sent a letter but I have informed delivery with the USPS and none was sent. The agent for the insurance provider informed us that they will take her off yet they still raised our priced $200 a month claiming our other son was not on the policy.

He was! Our policy had just renewed and he was on our previous policy with the same exact price we had been paying all along. They also put our other son who just turned 16 on the policy as a list only driver even though they were informed he doesn't even have a permit and he will not be getting a permit soon since we want to wait until he's 17. Still no word from our Joy agent.

I'm being polite by not naming her. My husband calls back and asks for her only to be told she's out to lunch well after lunch time. My husband questions her being out to lunch. Within seconds she emails us addressing my husband telling him her phone has been having issues all day. Funny, she was on the line when I called. The office didn't have any trouble with their phones.

She couldn't have used another phone in the office or her personal cell phone? Why didn't she email us in this time frame before he questioned her being out to lunch so late in the afternoon? Her email told us that she will send them the insurance cards I emailed her at 9 a.m. I emailed her back and told her we already spoke to the insurance provider and took her off but they raised our prices because they claimed our one son wasn't on the policy (when I had proof he was before) and added our son who doesn't even have a permit.

I asked her if there was any other insurance provider that could give us better rates. You know, her job to do as an insurance agent! Never heard a word back from her. We got insurance from another agency with all of our policies with my son they claimed wasn't on the policy and the price was about $50 cheaper than what we had been paying up until they fraudulently added our daughter in law. Proving once again our son was on the policy because the price range was not a drastic change. They lost loyal customers because of one negligent agent! Hopefully you all will be fine if you don't have to deal with the agent we did.

I found Joy Insurance to be responsive and thorough. My phone calls were answered by a polite person who was kind and supportive. I worked with Karen to find commercial insurance and my business is complex so she had to work pretty hard. She found me a policy to fit my needs and my budget. Although I am newer to the Middletown area, I hope to use them for years to come.

I was helped by Mimi at Joy Insurnace. She was very helpful and made everything quick and easy! I appreciate all her help in getting setup for a new car I purchased! I would recommend using this agency to anyone.

Nancy handled my new auto policy quickly and professionally. Also very polite and friendly. Saved money too! Would definitely recommend joy to friends and family.

My friend recommended Joy Insurance to me. When I contacted them, i was pleasantly surprise how courteous, Patient, & understanding the agent was. By the end of it all i ended up saving over 5 thousand while getting BETTER coverage. I've already recommended another friend of mine to them.

We have been with Joy Insurance for nearly two decades, and have always been treated with respect, professionalism, and fairness. Chris Joy has and his team have always made the claim process a seamless and non stressful one, when those times are usually difficult and anxious moments. They are responsive to all of our questions and concerns and you can always rely on an honest and clear understanding of your options for a resolution. We highly recommend Joy Insurance for all one's insurance needs, personal and business, they are the best!

I wasn't happy with my previous insurance and knew I wanted to change companies. My previous car died and I needed to get another immediately or I wouldn't have made it to work, and a coworker would have been stuck on a 24 hour shift. They got my insurance sorted out so freakin' quickly my head spun. Professional and super friendly and knowledgeable. They found me a great deal too. I would recommend them to anyone!

Joy Insurance Agency has been a joy handling my insurance needs. Charles Kolster, my agent, has always provided the best advice, the best prices representing the most reliable carriers I've ever had. When I need him, he's there. When I have complex questions or wants and wishes he presents solid reasons that guide my thinking and he's always been 100% correct. It's always a "customer comes first" priority. If you're looking the best agent with the best agency, stop looking.

I really enjoyed my conversations with the staff at joy insurance. They helped me navigate my insurance needs and thoroughly explained my options so I could make the best informed decision. I would recommend joy insurance to friends and family.

Could not be happier with my experience here- all of my questions are always answered in an extremely timely manner. Would highly recommend working with Liam! He has been extremely personable and attentive to all of my questions and concerns. If you are ever looking for insurance needs, please support this business! I've searched far and wide, and this is THE place.

I started with Joy Insurance last year, and contacted them in July to upgrade my current coverage. I get being short staffed and am very patient with responses, but when I still haven't received a quote in over 5 weeks, and only receive vague emails, I guess I am going to have to take my business elsewhere.