MTA Benefits

You are a joke! Huge pension liability and worst service GLOBALLY! Delays, security cameras from 90s, dirty stations, expensive prices, insane changes in schedules, no safety, conductor announcements impossible to hear, poor maintenance. I wanna cry. Google, why isn't negative stars allowed?

How does it work that I follow the schedule, come to the station even earlier and this "amazing, fresh, contemporary, new" train already left? Next one is 15 minutes away! Want to take a car - gonna go nuts while parking, want to take a train - gonna be eaten by a rat or get old while waiting for the train among the rust infrastructure! I think people get more irritated on their way to work with MTA every day than they do on the actual work during the day

In every other country trains run every 3 to 5 minutes. Even New Delhi, considering its extreme overload, has better metro system than MTA. I hope one day board and executives of MTA realize how much overpaid you guys are with that fat amount of money you strip away from struggling working class!

Yet another way the city of New York takes as much money from you as possible. I had a month unlimited metrocard that stopped working after one use. I submitted a claim for a refund and only got $106 back when the card was $127. I went back in to try to get the rest of my money back and they "couldn't discuss the matter" with me. I spent the next hour calling, getting a new ticket to speak with a manager, and calling again until I finally got someone on the phone who could help resolve the issue. Still waiting on the rest of my refund.

I would have give negative stars if possible. NYC subway has no schedules, every train is messed up on the weekend. I have been waiting for the R train which the schedule is never right for 30 minutes until some train announcement told me there were none at the stop where I was at. I had to transfer and there were no clear signs about directions to take.

It waste me over 2 hours to get home when it is normally a 15 minutes ride. This is way too ridiculous. MTA should apologize to the time I wasted due to their lack of direction and poor choices of road work schedules.

There are some train lines that take longer, but the train lines I take are usually on time. The MTA just installed countdown clocks in all of their stations that you could see before you pay to go in. That way, you will know if it is worth riding or taking a car. It is hard to run the largest transit business in the USA, and most of the time, their service is fine.

Mta: delaying my way. That's the slogan I came up with for it. Always delays. You have to give yourself an extra half hour just to get to places on time. Weekends are a nightmare if you plan on going out. Constant delays with no notifications or announcements. Waiting more than 15/20 minutes for a train when it's not even late night yet and at times during rush hour is ridiculous. Happens all the time on the D train.

Always a wait for that train. It's horrible. Trains be too cold or too hot. Seats and stations always filled with homeless people and smell. Stations should all be accessible with elevators but most are not. There should be indications in the map that tell you which stations you can cross over to get the train in the opposite direction. Timeclocks arent accurate. Trains disappear from them without ever showing up. Shows a train at 0 minutes and nothing comes or it already left the station.

Then you have like 2 or 3 of them for the whole platform when there should be one by every staircase and throughout so people don't have to walk half the platform just to see when the next train should arrive. There's just no common sense. Old trains still exist where you can't even hear or understand what the conductor is saying. All trains should be new ones like some of the 4 trains where you can hear the train announcements from the platform and see all stops on the line. And then there's my favorite nonsense. See attached pic. I don't understand why can't each train just run on its own line. Makes no sense to me. Smh

The New York metro is the worst. The trains are never on time, the ride between destinations takes longer than planned, the whole system is hard to understand if you're not familiar with it and there's a lot of construction going on which will leave you really confused, especially on weekends. All of the stations are old and dirty, the elevators are not only dirty, they are scary! And most of the stations don't have escalators.

Took the subway to get around town during a 3 day visit to the city. I would like to say this subway was designed specifically for the local residents because it can get tricky to follow but not impossible. Trying to figure out if you entered the subway on the NE side or the SE side is the part that was the most confusing because you won't know that until you walked down just to walk back up.

Some of the entrances doesn't matter because it will lead you to the correct platform to stand on to wait for the next train. My dilemma and complaint is like the others who have written reviews and that is the delays delays delays! Apparently MTA has been working on their subway tracks for several years overnight on weekends. We visited there on a weekend so not only did we have to figure out which trains ran late night we had to figure out what the delay was all about.

The subway infrastructure could use some major sprucing up although I saw where that would be costly but I think the locals and the many visitors would appreciate it. 2 things I would request and that is for more police presence at night especially late night in the stations since there are random delays because the weirdos are in full effect. Lastly the MTA employees could do more to be helpful instead of counting money like they don't have time.

Also have a better information systems if someone money is taken and they did not get a metro card and lost money the employees should be allowed to pull up any recent transaction and refund the money fast! The city is a fast paced city not a slow one so help people out to make getting to and fro a better experience.

Awful service. Most staff have horrible attitudes (can you blame them?) The MTA provides unreliable, confusing service with seemingly zero regard to their paying customers. Constant delays, lines shutdown every weekend for work, but then see little to no improvement. Zero communication to their customers. I want to know how I can wait 20 minutes to get on a train, and then be stopped between stations on that same train because of "train traffic." If I could do zero stars I would. Really just absolutely bottom of the barrel awful. I'm pretty sure that public transit in hell is provided by the NYC MTA.