TCU Insurance

The person helping me was Erika and she spoke to me as if I was a child and just seemed confused about many of the questions I had. I ended up talking to another employee that was able to answer my questions and speak to me as an adult.

3 drive thru lanes and no movement for 20-30 minutes. Ridiculous staff. Start honking horns while in the drive thru.

I have been a member for years and I'm very satisfied with this credit union. I'm hoping that they will be opening the lobbies soon and I don't have to go to the downtown site to turn in my change. The drive through lines are too long with people trying to do all their banking in the line.

Truly appalling service and even more concerning levels of poor organization from this company. I have been absolutely floored by the incompetence and inconsideration this company has exemplified. My husband's dilemma was a direct mistake of TCU and took initial effort, not of the company, but of the customer, to complain on social media to get any recognition.

This completely unnecessary debacle had to be dealt with by a 28 year old son grieving the sudden death of his father. You should be totally ashamed. TCU transferred the loan amount of Nathan's deceased father's car into Nathan's name, but not the title, so Nathan owed TCU money, but couldn't drive the car. TCU fucked up this painful process so bad, a TCU agent had to physically go INTO a BMV branch to explain how they messed up so badly in order to get the title in Nathan's name.

It took him complaining on FB to even get attention to the issue. He spent probably two months just being transferred around the company and being hung up on. So they took forever to finally get the title registered in his name (literal months) and the car just sat there and couldn't be driven. Since the car sat for so long, it has all these issues now and they refuse to give him any kind of compensation for repairs. No, I'm sorry, they offered him $200, which is a slap in the face.

Great customer service. Friendly, nice and professional bank tellers.

Visited TCU today worked with Craig! He was very knowledgeable and helpful. He took the time to answer all our questions in a timely manner. He took the time to educate us on the transfer option on the TCU app and made sure we understood how to use the options. Thanks for your service Craig!

This is my bank. Their fraud team is excellent! Usually not enough tellers. The fraud team notified me quickly about some charges on my debit card, WE agreed to shut down that debit card, it took 2 or 3 months to get another card.