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Through our diverse team of experts, The Underwriters Group can design and implement customized insurance solutions that minimize risk and reduce exposure. Leaving our clients the freedom to grow and succeed with assurance. Since 1941, The Underwriters Group has endeavored to win the trust of our clients by providing expertly-crafted insurance solutions and a sustained commitment to delivering unparalleled customer service. We've been helping our clients stay in the black for 80 years with customized insurance solutions.
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Founded in 1941, The Underwriters Group is built on a solid foundation of individualized customer service and commercial insurance expertise. For three generations, our private, family-owned business has championed our clients' missions, protecting their interests and making sure they are poised to succeed.
Our affiliates, Underwriters Safety and Claims, LLC and Bluegrass Health Network have joined the Charles Taylor organization. The transaction described in the press release below does not involve The Underwriters Group, Inc. or Underwriters Services Corporation. The acquisition of US&C, which has built a reputation for exceptional service over 80 years, brings onboard a highly experienced team of claims and managed care professionals along with long-term clients with multiple risk exposures.Together, we strengthen our comprehensive service offerings across all lines of business, including property and casualty.
Beginning with a thorough review and analysis of your needs and objectives, we will work together with you to determine the best insurance companies to suit your business. We carefully review a wide range of available rates and coverages, to assure you have a complete understanding of all your available options and are partnered with the best long term business solution.
We combine innovative talent and over 100 years of individual experience to provide quality service to our customers. Our staff regularly pursues continuing education opportunities while also keeping abreast of current industry issues. Our continual research in the industry affords us the ability to ensure timely communication to our customers of the most up-to-date standards.
Reviews (8)
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John Shelby
Feb 14, 2022
Horrible customer service. Removed all my business from this firm due to their terrible costumer service.
Amy White
Oct 18, 2021
Critical: Responsiveness Have been trying to get a response for over a month now for my company. Extremely poor customer service from the representative we contacted
Tommy Mauldin
Jun 06, 2020
Critical: Professionalism, Quality, Responsiveness, Value Not the first time of having trouble getting reimbursement for travel and motel expenses. Some employees have attitudes that causes you to get upset. Sad to have to deal with folks like this. Come July this year will be 25 years. Anyone else been dealing with such sorriness for this long. About like dealing with my former employer.
Seth Ottarson
May 04, 2020
I filed a claim in August. After two months of no updates or information I called back. First call, they didn't know what was wrong or why it had been so long so they said they'd look into it and call me back by the end of the day. A week later, after no call back I decided to call. Called them four times, left three messages. No response. Only to find a letter in my mailbox another week later saying the claim had been denied.

So after 2-3 months of no heating or cooling in my house (hvac unit had been blown due to power surge) nothing came of it. Shocks me how businesses can survive with this level of customer service.
Who'S. Yo Daddy
Apr 02, 2020
Poor customer service, denied necessary treatment due to a preexisting condition in my neck and did more damage due to my work related injury and I was denied all treatment because of that 1 preexisting condition and they didnt even care about the injury caused to my other vertebrae that was actually caused by my accident. I'm a firefighter and almost died in a house fire and this is how they treat people.
Eric Mckinney
Jan 10, 2019
Sent a bad check and it's very inconvenient because I'm off hurt and have a family.
K. Adams
Mar 02, 2017
Typical run around and skirting the law. Sent a check that was BAD! What kind of company sends out bad checks. Thanks
Lenora Bradley
Apr 25, 2016
Very unprofessional lie to injured workers instead of assist with treatment Don't answer their phones say one thing and do something else. Services is ridiculous