Business Details
50+ Years
experience
Emergency
services
Trusted Insurance Solutions in Honolulu, HI
Founded in 1911, we have dedicated over a century to serving Hawaii's residents and businesses with tailored insurance solutions. Our deep understanding of local risks, combined with global backing from the Tokio Marine Group, enables us to deliver prompt claims resolution and personalized service. With an A+ (Superior) rating from A.M. Best and policyholder surplus exceeding $263 million, we maintain financial strength to protect our clients' assets.Our statewide network of 26 independent agencies ensures convenient access to coverage for personal and commercial needs. Through community leadership and charitable initiatives, we actively contribute to Hawaii's prosperity while maintaining a focus on innovative risk management solutions.
Services
Personal Auto Insurance
Homeowners Insurance
Commercial Package
Workers' Compensation
Flood Insurance
Commercial General Liability
Commercial Property
Commercial Umbrella
Garage Liability
Details
- Year established: 1911
Highlights and features
- We offer over 110 years of local insurance expertise with global resources
- Our A+ (Superior) rating from A.M. Best demonstrates financial strength
- We provide customized solutions through our FiRMS brokerage operation
- Our local claims adjusters ensure faster resolution of property claims
- We maintain a statewide network of 26 independent insurance agencies
Associations and certifications
- A.M. Best
Services
Personal Auto Insurance
Our personal auto insurance provides comprehensive protection for your vehicle with features like accident forgiveness and loyalty credits. We offer tailored coverage options to protect against collision, liability, and uninsured motorists while maintaining competitive rates. Our local claims adjusters ensure prompt resolution when accidents occur.
Homeowners Insurance
Island-specific homeowners insurance protects against fire, theft, and liability risks with customizable coverage options. Our policies include protection for personal property, dwelling structures, and additional living expenses during repairs. We offer bundled packages for combined coverage discounts.
Commercial Package
Bundled commercial insurance solutions protect Hawaii businesses from property damage and liability risks. Our packages combine general liability, property coverage, and business interruption insurance with specialized options for automotive industry operations and contractors.
Workers' Compensation
Workers' compensation insurance protects businesses and employees through comprehensive coverage for job-related injuries. Our policies include risk management resources and safety training to prevent accidents while providing financial protection for medical expenses and lost wages.
Flood Insurance
Flood insurance through the National Flood Insurance Program covers property damage from water-related disasters. Our specialists help assess flood risks and provide coverage for residential and commercial properties in high-risk areas.
Questions
What areas do you serve?
We primarily serve Hawaii with insurance solutions tailored to local needs through our statewide agency network.
How do I file a claim?
Report claims through our Catastrophe Call Center at 1-888-FICOH4U or visit our Claims Resources Center online.
What payment methods do you accept?
We accept Visa and Mastercard for online payments through our secure payment portal.
Do you offer commercial insurance?
Yes, we provide commercial packages, general liability, and workers' compensation insurance for Hawaii businesses.
Are you financially stable?
We maintain an A+ (Superior) rating from A.M. Best with over $263 million in policyholder surplus.
Reviews (5)
Harold Marx
Jun 24, 2022
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I operation for brother-in-law went very well. This is the second eye Jenkins clinic with Dr Peterson and others assisting. I had my right eye done 15 years ago, still works well. And another brother-in-law had both eyes done. He wears glasses for reading. Lifetime guarantee if follow up surgery is needed
Jessica Burns
Mar 17, 2022
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Rip off! I had 3 vehicles insured by this so-called Auto Insurance Company for about 10 years. Paid my monthly premiums of about $300-$400. Got into 1 car accident which was my fault. No one was injured so there was no medical costs. Next thing I know, they are not renewing my policy because of the loss. Why do we have automobile insurance for!?!? They claim to have great customer service! I guess they are liars!
Jeffery Allen
Aug 04, 2021
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When you make an agreement with someone, you keep it, you don't break it! you explain everything up front, you agree to it, but when you make up rules as you go along that does not qualify as agreemen. The agreement, it is not to be changed because you feel like it or because you did not tell me the truth in the beginning, that's what has happened, when you don't tell people the truth it becomes a lie, when it is exposed, they don't want you to know many things, that's why they don't tell you up front, so in this process how can you trust them!? remember and agreement means 100% from you 100% from me! when you don't tell me the truth up front you have lied.
Another words when you know you're not truthful up front, you're lying. (Where is the trust and the honesty, integrity, responsibility, respect. This is so sad because it happens all the time to many people! We are not to be subjects of deceit, disrespect, dishonesty)!
Another words when you know you're not truthful up front, you're lying. (Where is the trust and the honesty, integrity, responsibility, respect. This is so sad because it happens all the time to many people! We are not to be subjects of deceit, disrespect, dishonesty)!
Lauren S.
Jul 07, 2021
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I manage rental properties and recently a couple of them experienced water damage during some severe unexpected weather. Fortunately my clients had insurance, but unfortunately some of them did not have First Insurance. Working with 4 multiple big-name insurance companies simultaneously allowed me to distinguish the differences in quality right away. Not only was First Insurance the most responsive and had the best customer service, they had everything squared away BEFORE the other three companies contacted me to coordinate their investigation of damages. HUGE MAHALO to Jason Yuen, who went above and beyond my expectations and responded to every email/phone call, patiently explaining every step of the process.
If I had a question he wasn't 100% sure about, he let me know he would check on it and get back to me. AND HE DID! Right away! The other companies just kept telling me conflicting information rather than fact-checking. His professionalism and kindness is why I will be switching my personal insurance to First Insurance, and highly recommend others think about doing them same!
If I had a question he wasn't 100% sure about, he let me know he would check on it and get back to me. AND HE DID! Right away! The other companies just kept telling me conflicting information rather than fact-checking. His professionalism and kindness is why I will be switching my personal insurance to First Insurance, and highly recommend others think about doing them same!
Morgan Sedgwick
Apr 28, 2021
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I chose them for my commercial insurance due to their reputation as affordable and great customer service. I was recently rear ended and the insurance agents/adjusters were all super helpful kind and very on it with follow up calls and making things happen! I was incredibly impressed! I had no wait times on the phone to make my claim and the lady who took my info was sooo sweet!