Sam M.

Jun 27, 2022 Report

I had water leak in 2 rooms in my house caused damage to dry wall, wood and carpets. I had a plumber repair for the leaks underneath the cement slabs in the 2 rooms. I sent state farm invoices of carpets replacement, sanitation to avoid fungus formation, dry wall and wood repair, leak detection and plumber repair. They did not send an agent to inspect what happened until I insisted to have one to have a look.

Finally one guy came to the house for few minutes and took off. My claim was denied without informing me. They intended denying my claim from the beginning. What a bunch of crooks claiming fake slogan in their advertisement.

Daniela H.

May 25, 2022 Report

State Farm asking it's agents to donate transgender books for small children is disgusting. I am boycotting this "woke" company just as I am boycotting Netflix, Disney and Discovery channel for their grooming our innocent kids. I hope your stock will plummet just like Netflix, Disney and FB

Jorge U.

Apr 30, 2022 Report

State farm is just garbage. All the way around. If you are just a normal hard working person who doesn't have the time to read all the fine print. Do NOT get coverage with State farm. They don't take the time to explain anything to you as a customer. When you do have a claim they will find a way to get out of helping you. If you are a hard working person who doesn't have the time to read between the lines forget state farm. Look else where. Strongly recommend find another insurance company that will take the time to let you know what your covered for with you having to read all that BS they expect you to swipe through

Viki R.

Apr 24, 2022 Report

Horrible think twice before signing up with State Farm. They have not given me my refund for 3 months! Imagine if you have a claim. They are not honest. They are liars!

Vida S.

Mar 22, 2022 Report

Anthony Wirtz was helping above and beyond with patience to get my cars insured. I am very pleased with statefarm.

Tommy S.

Mar 17, 2022 Report

Literally all the houses around me, 4 i can see from my back porch, both neighbors to the sides of me 2 of the 3 across from me received checks from their insurance companies due to a sever storm we recently had. The neighbor across from me and myself have- or had, State Farm. State Farm has denied ALL claims of any damage even though the wind blew singles loose and their own adjuster threw them down onto my back porch stoop.

One of my roof vents shows DENTS from hail damage but State Farm States the vent is damaged by HAIL but says no damage to roof! PLEASE CANCEL YOUR HOME POLICY AT LEAST! Most people cannot afford to pay full roof cost after a storm but the "Good Neighbor" thing went out the window when you try to file a claim! Jake from State Farm needs to be put in jail for the way he lies!

Danyael W.

Feb 11, 2022 Report

State farm is Ain't a good business I was in an accident a person ran a red light and caused my car to be totalled I submitted proof videos etc.when the other party didn't all he said was his light was green I can't believe state farm would believe someone who doesn't have supporting documents wow don't do business with these people and they lied saying the video I submitted doesn't show the accident when I clearly does smh

Steve K.

Jan 25, 2022 Report

I too had a bad claim experience. My local agent was good and responsive. But when my catalytic converter was stolen, I was without a car for eight days because their adjuster could not visually inspect the car. Also be aware, if you get in an accident, State Farm will raise your rates to cover their payout. So you are paying premiums and you have to pay for your own repairs. I am always suspicious of any insurance company that spends so much money on TV ads that they can't be treating their customers fairly. Try Nerdwallet and Policy Genius to find the best rates and service.

Tyler D.

Jan 15, 2022 Report

Their slogan should be, "like a shitty neighbor, State Farm is there." They are total criminals at that agency. State Farm's client hit our car and ran. They are extremely difficult to deal with and have yet to pay out claim. I'm unfortunately going to have to sue them. Highly recommend to anyone thinking about getting insurance, DO NOT USE STATE FARM! They suck ass!

Gami Y.

Jan 15, 2022 Report

State farm is the worst insurance company and have divorced adjusters to have attitude their rude they are mean they need to get trained to be nice to people I will tell the to do the whole world State farm insurance company should not exist I'll make sure I'll let anybody know about State farm when they won their money for insurance they always call you or they follow up but when they have to pay for your claim they don't want to pay. The worst worst worst worst insurance company they need to shut down their doors wanted to make a huge lawsuit against them so they will learn the lesson

Mitzi Y.

Dec 19, 2021 Report

Jonette Phillips office at 3452 E. Foothill Blvd, Suite 320 Pasadena, CA bad customer service, and Jonette is argumentative and unhelpful, this really is not a good office mmmmistake

John D.

Dec 13, 2021 Report

AVOID State Farm Insurance. You may as well hold your wallet up to your head and pull the trigger. After 15 years with no claims, I filed a claim for water and mold damage at my condo in N. Myrtle Beach SC that was caused by a failing code-required tee trap drip valve hooked into a working drain behind a wall in my closet. They paid to repair the water damage--but ZERO to pay for the mold damage, which they claimed was not covered. (not mentioned in my contract) They said I would have had to request extra coverage for mold damage had I wanted it.

That was never mentioned. I switched to the same company that holds the master insurance policy for our condo complex, which does cover mold damage, and I will not purchase my auto insurance from State Farm as well. This will at least cost them more money than they just cost me. I have seen an ad on tv where an insurance co. tells you to only pay for what you need. What consumers need are insurance companies that honor claims for what we paid for. I would have thought the state of South Carolina investigates and regulates insurance companies, but I apparently would be wrong about that. Protect yourself!

Christopher Cook

Nov 19, 2021 Report

Always a pleasure dealing with Larry. Great guy who works for a great local business! my go to for everything insurance!

Truth T.

Nov 18, 2021 Report

If I could give State Farm less than this I would. Terrible customer service. High prices. I was in a hit and run accident (SC Tag # 5064PK - Grey Ford Taurus - driven by some black girl (around mid to late 20s)). Told me to f off and drove off. I had witnesses to the incident. The idiot sheriff who took down the information wrote it down incorrectly and then never investigated the accident (SC SUCKS!).

Now SF is telling me I need to pay (1) to get my vehicle fixed; and (2) pay for a rental (even though I have paid over $120 a month for insurance. Seems to me that having insurance is not worth the money. Why should I spend my hard earned money when I get nothing in return? So - good bye SF and good riddance!

S. G.

Nov 17, 2021 Report

State Farm is the worst when it comes to auto claims. Don't fall for their low premiums. I was stuck with $6200 repair bill. The repair estimate was $10,200 and State Farm issued a check for $3800. They didn't care that their recommended shop for repair was backlogged for 60 days. Just awful. Stay away. POS company

Mimi Y.

Nov 12, 2021 Report

Very bad in the claim services, just want to collect money, but no want to pay a little supplement waiting for more than 10 days and still got not answer. claim adjuster said may be take longer, due to state farm under staff and still not willing to extend the rental bad insurance company, premium is high and do not wish to coverage anything

Roland T. R.

Nov 08, 2021 Report

If State Farm doesn't dump Aaron Rodgers, I will consider choosing another insurance company, after decades as their customer.

Judith S.

Nov 02, 2021 Report

For all their advertising they do not care about their customers. Their corporate office is rude and not willing to take responsibility for their mistake. Neither does Mike Petka who but the blame on corporate and the insurance underwriters even when it was documented to clearly be his fault. Today we switched auto and home and saved over 50%. Jake from State Farm can go fly a kite.

Pamela O.

Oct 24, 2021 Report

Was State Farm for 20 years paying up to $800 a month auto + home insurance recent accident they dropped the ball. did not pay except a fraction. did not communicate with me blee me off. I dumped them do not use State Farm they're expensive and there is zero customer service when it really matters. Horrible customer service.

Kerry Shelley

Oct 13, 2021 Report

Jeri is absolutely wonderful! I am positive that we are not her only clients but she definitely makes us feel like we are. She is responsive, she is communicative, she knows her business, and she is a delight to top it all off.

Chris Phipps

Sep 22, 2021 Report

This office has some of the hardest working people I've met. I've primarily only worked with Tammy but she has been wonderful from when I was first getting quotes to helping me through my recent accident. She helped me get answers to all my questions and really took the time to help me out. Matt even got involved and really helped get me through to the claims and get some answers. It's extremely frustrating getting into an accident, but having this office to call for help seriously helped me through it all. Thanks again guys!

Mark Gregory

Sep 17, 2021 Report

I can't say enough about Jana. I made a post in a group about needing insurance. She responded almost immediately. The day i wanted the policy to start she called me first thing in the morning and had me all set within 5 minutes. HIGHLY RECOMMENDED

Tsedal A.

Sep 10, 2021 Report

If I could give it zero star I would, they are the worst. they opened a claim just because I called and asked about my coverage. They told me that I wasn't covered for Mold and the next thing I know they denied to renew my policy, telling me because I have a claim. you get insurance incase if you get in accident but they only want to get your money nothing else. there are a lot of other cheaper insurances. STAY AWAY FROM STATE FARM.

Andrea Waltman Lyon

Aug 30, 2021 Report

We've been with Scott Horvath for over 10 years and have been really happy. We especially appreciate the help we receive from Heather. She is so helpful and friendly.

Michelle J.

Aug 30, 2021 Report

If I could give State Farm Insurance zero stars I would. It is a scam. They are putting my mom through hell just to get enough money for her house repairs after the 2021 Texas winter storms. Her claim was started in February. I am writing this review in August, and they are still fighting us over crumbs during a pandemic. It is a disgrace and I am fed up with their lies and games.

Cristina R.

Aug 27, 2021 Report

All the staff there is great and very helpful Highly recommend them. They take the time to explain everything, such as what is covered.

Jeff Stevens

Aug 18, 2021 Report

Gina is the best insurance agent I have ever had. She will always go the extra mile and consistently makes sure I have the coverage I need. No hard sales here!

Hayden D.

Aug 09, 2021 Report

I have multiple coverages; home, autos, rentals, umbrella, earth quake with State Farm. Been with them for 37 years and have had only one claim for a minor kitchen fire. I wanted to add a recently acquired classic car, and was told the premium for basic coverage would be close to $700/yr. I have no tickets, no DUI, no accidents, i.e. a very clean driving record. I decided to go with Hagerty for the classic car.

The premium for much superior coverage is almost half of what State Farm wanted. All was well until the annual premium on my liability umbrella policy was due. The rate was increased 92.5%. It took some doing, but I finally got an answer as to why the huge increase. I was told my underlying coverage with Hagerty was where it should be, BUT I could reduce that coverage, thereby creating a "gap" and State Farm would have no way of knowing that, hence the 92.5% increase.

I pointed out to my agent that if I were to be so stupid as to do that I would be financially responsible for the gap. She said the underwriters decide the risks and hence the premium. That is unacceptable. After 37 years I'm looking for another insurance company.

Dru Choker

Jul 21, 2021 Report

I highly recommend this group. Always professional friendly and efficient, we have been with them for many years as partners in our safety.

Karyn P.

Jul 10, 2021 Report

Update. today I officially got rid of State Farm for my primary residence. I had changed insurances on my rental property after they "dogged" me with my claim. I swore I would get rid of them with my other property's. today that happened. I officially sent them a "shove it" email & switched to USAA. Jake from State Farm can "suck it". I will NEVER buy insurance from this company again. I don't card if I have to pay double. State Farm sucks! 2 months later. sooo glad I got rid of Jake' State Farm! Best decision ever.

Sheila M.

Jul 05, 2021 Report

Well, "Like a Good Neighbor" State Farm should be there? Unless you need them. If you have other insurance options, I highly recommend you take it. If you are a mind reader, enjoy being yelled at, enjoy being talked over when you ask a question, don't mind waiting, and don't mind not getting someone to answer your calls.then whoo hoo.you hit the jackpot. I needed help, I needed questions answers, I needed advice when I got into an accident.

And this State Farm is not a good neighbor at all. I've been a long time client, I pay for a service and I am treated like crap. Take your money elsewhere. I'd give them a Zero if I could. Good Luck to you.

April Fry

Jun 08, 2021 Report

Thank you Sam, you are a gem and so helpful. Painless and amazing service, by far the best experience I've ever had with an insurance company.

Maria Deccio

May 20, 2021 Report

I cannot say enough about Mark. He is extremely knowledgeable, patient, and helped me immensely with insurance for my new business. Mark went above and beyond for us and I strongly recommend reaching out to him for all of your insurance needs!

Denise Gardner

May 12, 2021 Report

They are awesome! Michelle has been there for me, every step of the way! She's gone above and beyond. Not only is she an honest, great agent, she's a friend!

Ula Gaoteote

May 11, 2021 Report

I've been with Wade Au for over a decade and Wade and his staff have been great to work with. Thank you Ronnie for going the extra mile today when the other insurance company was not being responsive. I appreciate it greatly. Continue to provide good service because it doesn't go unnoticed.

Sidney Thoams

May 10, 2021 Report

There Team Is Absolutely Amazing. Their Friendly and Professional. And Ms. Alicia is by far the best agent I've worked with.

Lindsey Martin

May 01, 2021 Report

Jeff and his team are GREAT! Especially Randi! We absolutely LOVE her! She's always very friendly and super helpful! She gets things done for sure!

John Toula

Apr 29, 2021 Report

Joe is cool and has always been there for me. Colleen, is a Goddess who truly makes things happen professionally and personally. I recently got a brand new vehicle and after only 3 weeks was unfortunate enough to have a deer crash into it. I contact Colleen at the office when I got to work after the mishap and her Kindness truly helped my. morning. She got me set up and I took it in to the body shop for repair.

They knew everything about me when I called them. I am confident my vehicle will get repaired correctly. And, I was barely off the phone with them and Enterprise Rent a Car called me. I dropped my vehicle off and had the rental within minutes. I cannot thank Colleen and Joe enough. Thank You. JT

Carl Hudson

Apr 28, 2021 Report

I have had insurance with State Farm for many years. Home owners and car insurance. The Daniel Crosby agency has served our family very well. Excellent service and fair prices and very good people to deal with makes Daniel Crosby State Farm Insurance a great choice for insurance needs. They have always handled claims promptly and in a very professional manner. Carl Hudson Easley SC

Nancy Boylan Wallace

Apr 26, 2021 Report

Enjoyed dealing with Tammy. Very professional and Pleasant. I was also able to save a lot of money. Definitely recommend!

Ken George

Apr 20, 2021 Report

This agency will not write the policy that you ask for don't tell you about coverages or lack of coverage and deductibles are set high to get your monthly payment down to only get your business give you a high deductible on comprehensive coverage so that you have to pay for anything that happens to your car especially like windshields or glass. breakage. Didn't cover a trailer of mine with no where near enough coverage to be replaced.

Her only interest is to write your policy protect State Farm so they have to pay out as little as possible and have your concerns on the back burner unless you want to write another policy with her. So be extremely cautious to do business with her you will get.

Elaine L.

Apr 02, 2021 Report

We did business with State Farm for over 40 years. They were always happy to get our premiums. We had many years without a claim. Then when we had a claim they raised our premiums to five times the previous amount. We had 4 claims on our home owners policy in 40 years, and they cancelled our policy. We were able to get insurance from Nationwide for a much lower cost, and have gotten good customer service.

Customer service from State Farm from the agent has been horrible with terrible communication. I will say that they did a good job with claims. The experience with the agents and assuring coverage has been too difficult. I am so glad to be rid of them!

Monica Brown

Mar 29, 2021 Report

I've had two cases of them where they were supposed to send documents to the DMV once for myself and once for my uncle. neither time did they send the items. I just received notification my registration is revoked after they received and confirmed they had the documents but they never sent them. find yourself a different agent if you don't want issues.

Y. J.

Mar 22, 2021 Report

I highly recommend them. You cannot get better quality of service for the price. They are always responsive, via e-mail or phone, and have the great patience to put up with my endless questions. They're not at all pushy about sales either, and always think about what's best for the customer over making a buck.

Real F.

Mar 18, 2021 Report

We have a claim pending from a State Farm driver running into us and they have all the wrong information about our vehicle and I can tell they don't want to amit their client is at fault. Now! Reading all the peoples complaints that are policy holders, explains. the bullying. PS I didn't want to give a star

Gracie Jackson

Feb 16, 2021 Report

Great rates and customer service! I shopped around and checked out some other competitors and this agency gave me the best rate/coverage out of all of them. My agent, Grant Knight, was very knowledgeable when advising the type of coverage I needed. Highly recommend for car, renters, and life insurance!

Mitchell Weber

Feb 16, 2021 Report

Great customer service and extremely knowledgeable staff - especially Grant Knight - who take the time to walk through all aspects of your quote. Grant was patient, detailed, and answered all of my questions.

Mary Acosta

Feb 16, 2021 Report

I would 100% recommend Mitchell Smith's State Farm office. Working for this office has expanded my knowledge much further than I had ever imagined. I was not aware of how much of a difference being with a superior insurance company could truly make. My only regret is not having switched to State Farm sooner.

Ty Koller

Feb 16, 2021 Report

Great people and great service! Mary helped me to get my renters policy started with coverage I didn't even know I needed! The rest of the team was so nice and inviting as well. Definitely give them a call!

Grant Knight

Feb 16, 2021 Report

Working for Mitchell has been just as fulfilling as serving the clients of State Farm. We are a team of licensed insurance agents specializing in Life, Home and Auto. Give us a call if you want to experience what superior service & risk mitigation is all about!

Andy Schultz

Feb 06, 2021 Report

I've had the pleasure of working with Mitchell and Tiffany. Both have provided excellent service and made getting a new policy very easy.

Shih C.

Feb 02, 2021 Report

Just want to give a shout out to the Claims Department team members, Amy, Jody & Tracey in the Wheeling, IL office. They've made the claim process smooth and painless. People work in the service industry seldom receive praises. I like to acknowledge their efforts in helping me and my family during this stressful time.

Christopher Nero

Jan 22, 2021 Report

State Farm has a speedy claim service. Wade gives World Class customer service without you feeling pressured. He always gives you the attention you may need.

Jatavia Griffin

Dec 30, 2020 Report

Craig was very helpful. I appreciate all his help with my car. I was stressed out about my car being totaled and he helped me realize it was a blessing no one was seriously injured. I am thankful to have Craig as my State Farm insurance agent!

Al C.

Dec 16, 2020 Report

I visited the office to get a quote and I was bombarded with excess question by Secretary I told her all my info is in the system then asked I how many more question she stated alot I do not recall this many questions when I had previous policy quotes did not get to see the agent

Lori Scalf

Nov 06, 2020 Report

Michelle worked so hard to get my daughter the best rates that my husband and I decided to switch to State Farm the next day. Within 24 hours we had coverage at an excellent rate. Thank you so much for taking the time to work with us and make us feel at ease, knowing that we are covered with confidence. Superb service!

Betty McNamee

Oct 01, 2020 Report

My calls to the office are always handled promptly. Jeff Meyers, one of Joe's employees, is very nice and answers any questions I ask.

Brian Poetter

Sep 16, 2020 Report

You can't find a better agent! Todd is amazing and helped us out with our Auto, Home, and Life Insurance. Give him a call!

Debra Prince

Aug 27, 2020 Report

Outstanding working with Shiela and Linda to quickly insure a new car purchase! They were prompt answering my initial call and thorough answering questions and providing information. Highly recommend!

Jesse C.

Aug 07, 2020 Report

Our family was looking for home and car insurances and was referred by a friend of ours about this agency. Very impressed with Darlene and her team; Great service and very professional. We would high recommend them.

Evan C.

Jul 06, 2020 Report

I just got my permit and am looking around for insurance to insure my car. I found Darlene and she responded to my email extremely quickly. She gave me the guidance I needed to save on insurance and the knowledge I need to protect myself. Extremely good service and kind. Appreciate her patience and guidance.

Devin Walker

Jul 01, 2020 Report

Jana Givens is a fantastic agent! Extremely knowledgeable and personable. Saved me a ton of money and I'm very glad to have her as my agent. Would recommend her to anyone!

C. C.

Jun 25, 2020 Report

Awful service! I've sent 3 emails and no response. I'm trying to cancel my policy and she has not responded at all. Pretty convenient, huh? You think you can just ignore me and force me into another year on your policy? Yea right!

Bob Keig

Jun 11, 2020 Report

I've know Jeff for several years. He is one of the most professional and competent people I know. He and his staff run a first class office with great rates and fantastic service.

Andy E.

May 28, 2020 Report

I've grown up around the business and have never seen a team that cares so deeply about its customers like this office does. Everyone goes out of their way to make sure you are taken care of. They sell products that you will actually need, not just trying to sell expensive policies for commission. I'm confident that I have the coverage I need and am in the know of all that is going on with my policies, definitely recommend.

Rosa O.

May 27, 2020 Report

It has a been a great pleasure to work with Mr. Santoro and his staff. They are polite, professional and very responsive. They have always made me feel like I am top priority when I put requests in. They are fast and efficient. I highly recommend! Thank you John and staff for your professionalism!

Roger Chu

Apr 27, 2020 Report

I had been with Craig Lincoln almost 30 years since I moved into Crest Hill. For any insurance, he is the only person I want to speak with. He is very professional and always give be A+ service. I never have to deal with anyone.

Knicole Lee

Apr 13, 2020 Report

David Hand have taken care the needs of my family for over 15 years! Always willing to go the extra mile to make sure anything we needed was at our disposal. They are transparent with their services and costs and can help you in time of disaster as well. Our house was struck by lightening a few years ago and they were right there with us every step of the way! We are forever thankful for the whole staff there. Thomas always "fixes" my needs, and David has NEVER LET US DOWN!

Jean Tobin Brown

Mar 30, 2020 Report

The Very Best! We always get answers immediately. they are helpful, considerate and super friendly. Over the years they have become like family, most comforting to us. Shout out to Austin in the office you always go over and beyond. thank you for all you do!

Kimmie Kay

Mar 25, 2020 Report

Austin is the best! He goes above and beyond to help in any way he can. Roger is also wonderful. I used to deal with Roger, but since Austin is there now I deal mostly with him. Everyone there is super knowledgeable and helpful!

Cathy Henkel Lyngen

Mar 13, 2020 Report

Great experience. Knowledgeable and helpful on how to get best coverage at lowest rates. Also very personable. Well-rounded person, not all about insurance only. Has lots of life experiences which gives him better perspective.

Mark Hayes

Mar 06, 2020 Report

Setup policies correctly. Nothing against Brian but a couple years back setup a policy. I told them I needed full coverage which they should have done anyways on a new car. Had an issue with car went to make a claim come to find out the whole time I was being cheated paying full coverage price for liability and was unable to make a claim due to this luckily no major damage.

Nikki Nicole

Mar 05, 2020 Report

My mom (Lynda) & I have been with State Farm for years! Mindy is the best agent hands down! The best part is that she's more like family! No matter how long we're there she makes us feel at home! Thanks again, Mindy! You are the best!

Bill Thompson

Mar 02, 2020 Report

You wont find another agent or team that cares as much for the people in their community. Well done Jeff

Mary E. Zeccardi

Jan 15, 2020 Report

My husband and I have been insured with Joe since he became an agent! Never fails to return our calls and provides excellent service!

Sue Kroeger Roberts

Jan 11, 2020 Report

We've been customers of Austin and Roger for years and we couldn't be happier with their prompt and professional service. We would recommend them to anyone. They are both so personable and make you feel like you've known them a lifetime.

Pamela Gangler Piwowar

Nov 14, 2019 Report

Justin and his staff members are always looking out for their customers. Customer service is wonderful. Justin gets the best rate and the best coverage for us. We are very pleased with Justin and recommend his agency.

Christine Casarez

Oct 30, 2019 Report

So just recently I started shopping around for better auto insurance. Not to say that don't have good insurance right now, but it is costly! So all week long I've been calling different insurance companies. and getting quotes before deciding on which insurance company today go with. On my way home today, I happen to come across this sign, and as I read this (or fate if you would call it) I came across this sign. as for anyone that knows me, knows I have a short attention. so when I'm reading if "Bored?" At that moment in time, my answer was yes! When I read the rest of the sign, I couldn't help but laugh knowing that these people were bored too. So I decided to stop in and give them.

Alison Withrow

Sep 07, 2019 Report

Mick & his team members are an absolute pleasure to work with. All of my questions are always addressed in a thorough & prompt manner. Insurance always seems so daunting, but this office has made everything easy, & I always know I'm getting the best possible service around.

Kevin Stevens

Jul 05, 2019 Report

He is the most responsive and easy to work with agent I've ever had. I was sad to leave him after moving away.

Ann Sanders Searcy

Jul 03, 2019 Report

They've been my ins co for yrs & when i had my wreck they went above & beyond customer service for me. Thanks guys, y'all rock.

Jon Davis

Jun 22, 2019 Report

Letitia and her staff are amazing. They always answer the phone and are extremely knowledgeable and friendly. Great agency to work with.

Patti Keenan

Jun 18, 2019 Report

I highly recommend Gina Lynch's state farm office. I made several calls and spoke with Greg. He was extremely helpful and very caring, when my mother passed away and I had to transfer her car title into my name and get insurance on it temporarily until I could get it sold. He guided me the whole way, answered all my questions and concerns. When I. called him on 6/18/19 to let him know I sold my mom's car he said he would handle everything in the office and he was glad her car was sold even though he knew it was bittersweet for me.

He informed me if I ever needed further advice/assistance that I shouldn't hesitate to call him and he would gladly help with whatever I needed. Greg is simply the best I would highly recommend him to anyone.

Diana Boyd

May 23, 2019 Report

Was on the phone for over an hour and a half to process a simple policy cancellation. Had already requested cancellation of policy through local agent multiple times, even providing a signed and written request. Had to be transferred multiple times to multiple different departments to process cancellation. Totally unaccommodating and convoluted for Spanish speakers. Finally got someone to process the cancellation and was told they do not provide email or fax confirmation of the cancellation.

The rep offered a reference number but then said she was unable to process the cancellation or provide a reference number. Asked for a supervisor and they transferred me back to the agent who caused all this mess in the first place! Some of the worst customer service I have ever seen and would not recommend to anyone. BEWARE! Trying to cancel a policy is a nightmare!

Sean Patrick Sinagra

May 21, 2019 Report

The best insurance agent I've ever had across the East Coast, very informative & helpful and the complete opposite of a "used car salesman" Would recommend to anyone needing insurance or other financial needs. A+ 10/10 5 Stars

Nicki Fazio

May 18, 2019 Report

Steve and Sherry are absolutely wonderful! From my car insurance to my business insurance and everything in between Steve has been nothing but helpful! I will continue to recommend them to anyone looking for insurance!

Tia Singer

May 17, 2019 Report

5 stars by far. I have been with Steve Kreis and crew for I believe going on 5 years now. always helpful, understanding, caring and positive. I will never switch companies again!

Michael Bush

May 01, 2019 Report

Knowledgeable, helpful, personable, and trustworthy staff. I've aways felt cared for and valued as a client & never dread having to call or deal with my insurance agent.

Jae Denson

Apr 23, 2019 Report

Mr Parker and his team are a Godsend. I have been with State Farm for now close to 4 years. Mr. Parker informed me during an initial consultation that for years I had been paying for coverage that was unnecessary with my previous company. He guided me through all of my coverage details and provided me with peace of mind all while saving me money. When I sold that home, he again provided prompt and courteous guidance when setting up coverage for my now rental property. Having someone extremely knowledgeable of numerous products is a huge benefit to me. Mr. Parker's friendly personality and his courteous staff made the experience not only painless, but also allowed me the opportunity to expand my knowledge of the insurance industry. Jae Denson

Ling Chao

Apr 10, 2019 Report

He is the most patient and knowledgeable about insurance in NV. Some agents would tell people only what benefits for their income but he is not the one. He taught me a lot about insurance and which is better for ME. Very recommended.

Kate Chipley Scattergood

Mar 06, 2019 Report

Letitia is incredibly knowledgeable, patient, kind, and helpful! She and her staff are the best you'll find.

Daniel Lenhart

Feb 19, 2019 Report

State Farm refusing to cover damages their driver caused to my vehicle and then has the audacity to suggest it was prior damage. Big business doing what it can to skirt their responsibilities. Another to big to fail business with a lack of integrity SURPRISE!

Lindsay Laine Bledsoe

Feb 15, 2019 Report

I highly recommend Hank Gerdes agency! They have amazing customer service, Michelle was extremely helpful. She took her time, and thoroughly explained my policy that I had with a competitor and helped me understand what I need or don't need and why. AND she saved me money! Win/win!

Lu Townsend

Feb 06, 2019 Report

LOVE this office. they are always very very helpful, kind, and excellent at responding to customer needs and information. Keep up that great service!

Dale A. Berryhill

Jan 24, 2019 Report

When there was a fire in my office building, was there before the firemen left. State Farm made entire the recovery process quick and easy.

Monae Cierra

Nov 30, 2018 Report

Steven is very polite and knowledgeable about his business. He exceeds all of his customers' needs and makes them feel like family. I definitely recommend Steven Gardner's State Farm Agency in Richton Park to everyone!

Eric Barnes

Nov 22, 2018 Report

You can walk in this office, and somebody will talk to you with the up most respect. You're a person instead of number

Thompson Kl

Nov 16, 2018 Report

His team and agency has your best interest at heart you know you will learn and leave with a better buy and understanding

Greg Herrmann

Oct 30, 2018 Report

The staff is very accommodating and very informative with a great attitude on top of that. Made a very great first impression. made getting insurance a very simple process!

Darryl Gregory

Sep 26, 2018 Report

Garrick is great he has really helped in several situation and is detail oriented. He takes initiative to review my insurance yearly to make sure we have the best coverage and necesary coverage at a fair price.

Lindsey Livingston

Sep 21, 2018 Report

Not only does Scott run an efficient office, I constantly see him giving back to the community, which enhances the small town feel of Windsor. In a world full of online and unpersonalized businesses, Scott and his team are full of friendly faces and personalized service.

Matt Livingston

Sep 21, 2018 Report

Scott was extremely helpful in getting me set up with new insurance. He showed me all of the options and price differences between different coverage levels and deductibles which allowed me to make a very easy and informed decision on what policies were best for me. Great customer service from everyone in his office and you can tell he really cares about his customers!

Michael Loy

Sep 03, 2018 Report

Great people, honest, easy to work with. Jeff is a great person that cares about his clients. I have my house, cars, travel trailer, life insurance, insured with him. he is very competitive with the rates. Also I experienced first hand filing a claim after hours with him helping me from his cell phone. not many people do that when they're closed but that go to show you he cares about his clients. if you were looking for insurance, life insurance any type of insurance I do suggest Having Jeff as one of your people to call.

Alvin V.

Aug 17, 2018 Report

I never felt so comfortable with the people who take care of my insurance. Oscar the guy who helped me out is always there for me making sure that everything is going smoothly and that I'm saving money. He's also really cute

Evelina E.

Aug 14, 2018 Report

I have been a customer for over 10 years and I have called the office numerous of times and they have always been great. Last week I called them and they were beyond helpful, they went over and above to help me. Very professional and respectful! I don't write too many reviews, but they deserve a big thank you for their help!

Angela Brennan-Dugan

Aug 10, 2018 Report

Gary and Ginny always save the day, even when the dealership can't. My three year old messed up a part of my car and Gary was able to get us back in and on our way. They are the nicest people who are always able to help or find the answer. Not just an insurance agent but truly good people

Rene Bundy Guagenti

Aug 03, 2018 Report

Agent Judy Phelps.always makes time to say Hello.and keep a close eye on our Insurance needs, so when life changes.we change right along with it! So when you buy a new car or update Your home. Judy makes sure to cover those New Improvements so you are covered in the event of a loss! We Love it. You will too!

Paige Hughes

Aug 02, 2018 Report

I have been a State Farm customer for many years and would not consider going elsewhere. Jeff and his staff are ready and willing to answer whatever questions or concerns I may have. More importantly, I love that they have stepped up to help our community in several different capacities, being a dropoff location for donations for House of. Compassion when they were short on supplies, raising money for swim passes for low income families after several river drownings, and tirelessly working after Marshalltown was hit by a devastating tornado.

They aren't just "like a good neighbor", it's a family that welcomes you in with open arms. I have such peace of mind knowing State Farm has my back, and I have full trust in the company and the local faces that represent them!

Chance Adkins

Aug 02, 2018 Report

Jeff and his team are honest, professional and care about the community they serve. I highly recommend State Farm not only because of the coverage/benefits but because of this office's personnel that make the product what it is.outstanding.

Corey Chancellor

Aug 02, 2018 Report

I got to spend time with Jeff after the recent tornado in Marshalltown. I've never seen someone work so hard to take care of his customers and make sure that they had every resource possible to get through the aftermath. What a great agent!

Gloria Allen Rieger

Aug 02, 2018 Report

You'll never find another agent that cares for his clients like Jeff does. He's one of the nicest guys you'll ever meet and he'll go to bat for you when you need him.

John O'Neal

Jul 18, 2018 Report

I'm posting this because of State Farm practices not this office. Our van was hit by a Truck last December. Left side was destroyed. Steering and frame bent. State Farm said they were going to fix it until Jan. 3rd, 2018. Then they called to say it was going to be totaled. Why? Cause whoever owns a vehicle on Jan 1 is responsible for registration fees which we had to pay on a vehicle that was undrivable since Dec5th. That also left us with two days of covered rental car to find a replacement. Stay away from State Farm.

Sandra Swatzel

Jul 14, 2018 Report

So far, it's been awesome. I've only been with you for two days! Corey was so nice and wonderful! He saved me $ and told me about stuff I never knew State Farm had like banking!

John Burley

Jul 09, 2018 Report

Mat is a GREAT agent. He genuinely cares and looks out for us. He handles our home, auto, liability, business and Private Equity SFH Portfolio insurance. We Highly recommend Mat Herseth and his great team.

Jason Mazzarella

Jun 05, 2018 Report

I have been a customer of the Nace family for 25 years (since I was 18), and I always get a live answer, and they know my name and who I am. They are always helpful, friendly, and prompt, and I never see myself not doing business with them for my insurance needs. I recommend them to anyone who needs insurance!

Juan Carlos Lebrija

May 18, 2018 Report

I have been a State Farm customer for almost 30 years and a proud client of Matt since I moved to Winston-Salem 15+ years ago. His agency is top-notch! The team is knowledgeable and responsive. Homeowners and vehicle coverage. I've never had an issue. Looking forward to the next 15. Thank you.

Melissa Sarvela

May 16, 2018 Report

Thank you Wade Au & Terah Pitchford for helping us to maintain our teenagers good student discount for our auto policy. We appreciate you going the extra mile, and thinking outside the box for us!

Judy Gallman

May 15, 2018 Report

They are very helpful and nice. We have gotten prices other places but Ashley Turner State Farm always has the better prices

Jennifer Denise Richardson Rodriguez

May 03, 2018 Report

Awesome Customer service and Great prices. Friendly atmosphere snd Free Smiles. Always doing things for the customer.

Toby Grace

Apr 18, 2018 Report

This place is HORRIBLE! They quote you a rate, get you to change your insurance policy, then drop you a month later! BEWARE doing business with this agency. They will bait and switch you and make you leave your old carrier and then leave you high and dry with no insurance!

Robyn Henning

Mar 30, 2018 Report

Thank you Gary and Crystal for helping me switch from Worker's Comp to a better short term disability plan. I am looking forward to doing more business with you in the future.

Tara Burdette Johnston

Mar 12, 2018 Report

Daniel Crosby and his staff go above and beyond to take care of you. Insurance can often seem confusing, but they are always willing to explain coverage to help you understand and feel comfortable. The absolute best insurance agency around!

Trish Spearman

Mar 07, 2018 Report

I would tell anyone to go see Daniel Crosby for your need from auto to home and all camping trailer he ready done us real good. State Farm.so go see Daniel Crosby for all your need.

Kayla Freeman

Mar 07, 2018 Report

I highly recommend this agency to any one! Daniel Crosby's extraordinary team members will do anything in their power to make sure they not only get you the best prices but the best support system you can ask for in an insurance company. They will work with you in every possible way to make sure you are 100% taken care of and treat you as if you are family. So glad we joined this company!

Jennifer Mann Jennings

Mar 07, 2018 Report

I have had home and auto coverage with Daniel Crosby for many years now and have been nothing but pleased! Daniel is a wonderful, involved, and professional agent. Any time I have had any questions or concerns, Daniel has been a phone call away. He and his staff go out of their way to help. A definite asset to the community!

Gina Gwynne

Feb 10, 2018 Report

Warren is one of the smartest men I have ever met in my life. If he can't figure out what your insurance needs are, no one can. If I lived in his community I would purchase my insurance from him.

Chris Julie Swick

Jan 26, 2018 Report

When we first moved to the area, finding the right insurance agent for our family was a top priority. After careful research, we found State Farm agent Wade Au. Wade is not only an amazing insurance agent, but he also has a real passion to help others in our community. He is someone that I know my family can depend on to present us with the best policies for our needs. I wholeheartedly recommend Wade and will continue to refer him to our clients. Thanks Wade and Team!

Danielle Ferreira

Jan 04, 2018 Report

My company sends people to Amy all the time for renter's insurance, as it's a requirement for our properties. After a long battle with Nationwide to get any relief on my auto policies, I decided to call myself, even if just for a quote. My agent was Jeff, and he was very patient with a million questions, since I'd literally never shopped for. insurance before - I joined my mom's insurance company nearly ten years ago and never thought about it again, save for that aforementioned battle. Lord, was I getting taken for a walk! Amy's State Farm agency saved me a truly substantial $900, and I got MORE coverage and LOWER deductibles.

To get personal for a moment, I can't tell you how much we needed this. Cancer entered my family this year, and while we hope it makes a swift exit, $900 will definitely help with those bills. I thought it was a bad idea to do something "stressful" like shopping for insurance while we have all that medical stuff going on, but they really made it easy, were patient with my flakiness/delayed responses, and it was such a good decision financially. Thanks again!

Leann Murphy

Dec 14, 2017 Report

The best experience at an insurance office of my life! Leila and Darren were amazing, so knowledgeable and made me feel like they really cared about solving my issues. I went in an insurance client and left an insurance, checking, loan, and credit card client. I will remember to call them first in the future for all these needs and more!

Brian Duross

Nov 17, 2017 Report

They don't come any better than Joe. The only thing that tops his service is how good a person he is. He always sponsors fundraising and gets right back to you if you have a question. Highly recommend!

Enad Haddad

Oct 15, 2017 Report

I joined this past summer and have been very happy. I've had two situations come up in the past couple of months and I never had to wait for anything. I was helped immediately and made to feel comfortable and felt assured through the process. I highly recommend Jim Goard!

Tasey Medina

Oct 09, 2017 Report

After 3 months of trying to get multiple things straightened out I finally gave up and switched agents. Don't use this agency or it will be nothing but problems. Your lucky to get 1 star as I wish it could be lower.

Jayme Jackson Goodlow

Sep 21, 2017 Report

Do not do business with this branch, find another Statefarm agent. The whole point of dealing with a local agent is to get that personalization of not having to call a 800 number and talk to someone different every time you call, well this branch can't seem to keep employees so you talk to someone different anyway. And then the employees that they. have could care less about actually helping you including David.

They screwed up our policy twice by taking the wrong vehicle off and having two of the SAME vehicle on there and when I noticed it and called them to fix it they wouldn't take ownership of their error and it was going to cost me more money because they screwed up. I wouldn't recommend them to anyone.

Gyna McElwee

Jul 21, 2017 Report

My entire family is insured through Linda's agency. She has so much knowledge and is always willing to educate her clientele. She has a professional staff with prompt action to our requests. With so many Insurance Agents out there, excellent service is appreciated and sets the standard.

Jeff J.

Jul 21, 2017 Report

Darlene is one of the most honest, hard working, sweet, dedicated and professional people I've ever met. I highly recommend! I have all my insurance with her. Complete trust!

Carol P. Mccleskey

Jul 13, 2017 Report

I can't say enough positive things about this agency. I have worked closely with Meg and she has always been so understanding and helpful with my particular needs. If you are looking for a new insurance agency I highly recommend you contact Jeff and his staff.

Julie Massengill

Jun 22, 2017 Report

I insured my first car with the Flat Rock State Farm office in 1992. I've been with them ever since because of their 5 star treatment of their customers. Thank you to Brad and his staff for always being a great company to be insured with!

Lisa Luera

May 12, 2017 Report

I don't like change at all! But my husband meet someone from State Farm who talked to us about car, house insurance, refinancing and we made the change. We have saved so much money. Best decision we ever made!

Stanley W.

Mar 08, 2017 Report

Shopping for home and car insurances can be a grueling process. Darlene made it simple, professional and attentive to my needs. Her service and experience were the reason why I switch to State Farm and the transition went easy and smooth.

Emma M.

Mar 08, 2017 Report

I was very impressed with Darlene and her team. She is extremely professional, knowledgeable, diligent, very responsive and detail oriented. The team provides excellent guidance and advice, as well as open communication. This office offers the best customer experience and services. I am looking forward to work with them many year to come.

Mallory Kotzman

Mar 05, 2017 Report

Steve is wonderful. He really takes the time to sit down with you to figure out what is best for you. He educates you on everything in a way that makes you able to make better decisions and walk away feeling safe and more knowledgeable.

M. W.

Feb 25, 2017 Report

We just found out that through a miscommunication we had been charged for our home owners insurance on a house we sold in 2015. I called the office and Darlene is getting us a refund. We've had great service and coverage on our cars and the real measure of a good company is when they resolve problems fairly and promptly. Great communication and follow-up from the office staff.

Katie Lynn

Feb 16, 2017 Report

My family and I have been with Dean now for a very long time! He is always so helpful and completely down to earth. The whole office atmosphere is just friendly and genuine. Dean comes highly recommended by us for sure!

Deana M.

Feb 14, 2017 Report

I love coming into the office. The professionalism is stellar and very easy to work with. All questions are answered within minutes, and make it worth calling. Thank you Ariel for always being there.

Huiling R.

Feb 14, 2017 Report

The employees at this office are excellent. They always take the time to look into my account and help improve my policy.

Sabine Peltro

Nov 08, 2016 Report

I had the worst service at that place, I left because of the lack of communication. They don't follow through, they cancelled my insurance the wrong date. Ken Dean is the worst, he will seat across of his desk and makes promise but he won't follow through. I sat in his office for 45 minutes talking with corporate for him to tell me he doesn't know. what they are talking about. I had paid extra just I could have piece of mine.

Please find another agent, it's not the company I have a problem with its the people that work there. There is a Mike that tried to threaten me but he had to back down when he realized I was not scared of him. I called corporate but left it alone just so I could get away from them.

Monica Fornash

Oct 27, 2016 Report

Garrick is awesome! He works very hard to find insurance solutions and is always ready to help and/or offer advice. Best insurance agent I have ever worked with. Highly recommend!

Bill Tanenbaum

Oct 11, 2016 Report

Ken and his people have the best customer service. Lejla has been my agent for years now and every time I walk into the office I feel like I am with family. They have not only all of my insurance including my business, but also all of my banking. The outreach into the Grayson community is impressive, seeing them at all the festivals and they truly are a hometown insurance agency. I wouldn't use anybody other than the Ken Dean Agency.

Pasadi Pd Khannu

Oct 05, 2016 Report

Love this agency! Lejla and Valery always take great care of me! I highly recommend going to see them!

Sandy Timmons

Sep 29, 2016 Report

Don is quick to call you back when you've discovered water in your basement! He even gets a clean up company to come within 1 hr. from notifying Don and that's at night. This has been my only claim but it was handled superbly!

Charles Ward

Sep 15, 2016 Report

Greg Bostock went above and beyond. took the time and researched my policy, as well as had me doing research. Between my research and his, he found the issue and explained everything. Trust me, it was stressful for him as it was for me. He did a fantastic job! Because of him, I will continue any insurance needs with Ken Dean. I can't help but give him five stars.it would more if they offered more!

Desi Smith

Jul 19, 2016 Report

Linda and her team are so responsive to my needs and my client who I refer to her. She is just the best!

Kallan Taylor Williamson

Jul 18, 2016 Report

You can't get any better! Meg is always so helpful. Jeff and all his office staff are always able to answer and address all my questions and concerns! They all make dealing with insurance a little less painful! I'd highly recommend Jeff and his staff to anyone!

Tyree Fry

Jan 17, 2016 Report

John is easily the most informed and gregarious insurance agent I've had the pleasure of meeting. He is very smart and cares about all of his customers. He made sure I understood my policy and was polite and professional the whole time. He represents State Farm in a spectacular way. Highly recommended!

Von Smith

Nov 26, 2015 Report

In a world where honesty and integrity is so needed and valued, Michael is the man. So knowledgeable and helpful he is easy to trust with insurance needs. His friendly smile is a bonus.

Tiffany Esteban

Nov 19, 2015 Report

Michael really knows his stuff. He's been with the company many years and his dedication to customers is admirable. He'll take great care of you!

Veronica J. Fortune

Oct 15, 2015 Report

Like it? I luv it The nicest, most helpful people anywhere. I've been with State Farm since 1989. Or was it 1985? I can't remember - but I was just a BABY!

Kristin Pendley Tidwell

Sep 07, 2015 Report

I transferred to Amy from another State Farm agency. One of the first things Amy did for me after we transferred was the discount double check. Fortunately, all my discounts were correct but what I did learn was how little I was actually covered for! Amy showed me that our policy was one that met minimum coverage requirements but that by having. only the minimums we would face severe financial hardship if we had a wreck that the costs exceeded our coverage! Amy was able to provide us a policy that covers us even if we (God forbid) hit a Lamborghini for only a few more dollars out of pocket a month!

Amber Lynn

Sep 03, 2015 Report

I have been nothing but impressed by the customer service provided by Vikki! She is awesome! Goes above and beyond for her clients.

Beau Stephens

Apr 29, 2015 Report

They have always been very helpful and friendly. Showing us how to increase our protection and save money at the same time. Gotta like that!

Robert Geiger

Nov 14, 2014 Report

Can't express how great David, Eric and all the other guys in office are. They helped me with my accident with total understanding and respect. Thanks for all the help.

Emily W.

May 22, 2014 Report

I am truly impressed on how quick they work. I was looking for commercial insurance and Karen who assisted me was very thorough and professional with her work. I had a lot of questions and she was very patient and knowledgable. I was looking for insurance from other companies and offices, but Karen's professional attitude sold me. If you need insurance, I highly recommend them.

Jason Patin

Mar 27, 2014 Report

I recently became a State Farm customer at Mr. Scott Birds office and I must say that my experience with him and his staff has been so great. Everyone there is super friendly and very informative. While I was there, I didn't once feel like I was trying to be sold something but that they wanted to give me as much information as possible and made sure I understood all of the options I had available to me. Come pay a visit to these guys, you won't be disappointed. :

Leah B.

Jan 29, 2014 Report

Darlene's office acquired my policy when my Agent retired. I could not be more thankful! I just leased a new car and it was damaged on the freeway within a week of leasing it. Karen in her office has been my go to person and she is a dream to work with and a total professional. She has helped me through the process and has tried to help as much as she can. They have constant email contact with me it is great. You should switch!

Tricia K.

Dec 10, 2013 Report

I just moved to the area and needed a new State Farm agent, I was already a member. I loved my last agent in Michigan and was thinking it would be hard to find someone as professional, smart, and friendly. I spoke with Darlene for 15 minutes on the phone and already I can tell she'll be as great if not better than my last agent. We accomplished everything very quickly and efficiently and she even helped me save money by adding renter's insurance. Woo hoo!

Josh Tollett

Oct 01, 2013 Report

Sean truly cares about you and your family. I have peace of mind that we are protected after we visited with Sean and look forward to our next meeting. Not to mention we saved money!

Oscar G.

Sep 09, 2013 Report

Ariel's office is always willing to help, always finding the discounts that I need. If I ever have a problem I can call him directly don't have to wait on hold for someone to help me. Never had a problem with my agent.

Kevin C.

Aug 07, 2013 Report

I was shopping for auto insurance only but ended up buying a whole package auto insurance, homeowners and umbrella insurance. I'm currently planning to go over life insurance next month with Darlene. Darlene and her office staff sold me on their knowledge and friendliness. I didn't understand the importance of umbrella until I had an insurance and financial review with her. I've only had mediocre experiences with other insurance agents but Darlene and her staff have changed my view, as they are informative, friendly and pleasant to talk with. Thanks for the great service!

T. L.

Jun 19, 2013 Report

Darlene and her team have been superior. Professional and friendly, Easy to work with and they took the time to explain the insurance coverage and offered only what we needed. Very satisfied with the experience and glad we made the switch from AAA to here.

Will S.

May 07, 2013 Report

Darlene Chow is the absolute girl! She knows what she is doing and she knows how to guide. I called for an auto insurance quote and she ended up saving me so much she wrote my car, my house, and insured my life for less than I thought it would be. Thank you so much - I'm looking forward to being a long term customer!