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Your Trusted Insurance Partner in Orange, CA
Bill Wallace Insurance Agency has been a trusted independent insurance agency in California for over three decades. We specialize in providing comprehensive auto, home, commercial, and specialty insurance solutions tailored to meet the unique needs of our clients. Our commitment to personalized service and competitive pricing has earned us a loyal customer base, with over 90% of our business coming from referrals. As a family-owned agency, we prioritize integrity and transparency in every interaction, ensuring our clients receive the highest level of support.

Our experienced team works directly with A+ rated carriers to deliver reliable coverage and exceptional claims handling. By maintaining a local brick-and-mortar office, we remain accessible to our community while offering convenient online and phone services. Our 30-year track record reflects our dedication to simplifying insurance for individuals and businesses alike.
Services
Auto Insurance Home Insurance Commercial Auto Insurance Mechanical Breakdown Insurance Umbrella Policies Commercial Insurance Packages Medical Insurance Life Insurance
Highlights and features
  • We offer 30 years of specialized insurance expertise in California markets
  • Our A+ rated carrier partnerships ensure reliable claims handling
  • No broker fees with direct access to competitive pricing
  • Local office with personalized service and digital convenience
  • 90% customer retention rate from satisfied referrals
What people say
Amazing service Speedy response Highest level of integrity 5 star average Friendly staff
Services
Auto Insurance
We provide comprehensive auto insurance coverage for California drivers through multiple A+ rated carriers. Our policies protect against liability, collision, and comprehensive risks while offering competitive pricing. Our experienced agents help clients navigate coverage options to find optimal protection for personal and commercial vehicles.
Home Insurance
Our home insurance policies protect California homeowners against property damage, liability claims, and personal property losses. Coverage includes protection for homes, valuable possessions, and family members through customizable policy options. We work with top-rated carriers to ensure reliable claims processing and competitive premiums.
Commercial Insurance
We offer specialized commercial insurance packages for California businesses including Main Street operations, printers, metalworkers, and apartment owners. Coverage includes commercial auto, property protection, and liability insurance tailored to specific industry needs through niche market carriers.
Mechanical Breakdown Insurance
Our Mechanical Breakdown Insurance (MBI) provides extended warranty coverage for vehicles through American Mercury Insurance. This specialized protection covers major mechanical systems beyond manufacturer warranties, offering peace of mind for California drivers seeking enhanced vehicle protection.
Umbrella Policies
We offer umbrella insurance policies that provide additional liability coverage beyond standard home and auto policies. These policies protect California residents against major claims or lawsuits, offering enhanced financial protection for individuals with significant assets or higher risk exposure.
Questions
What types of insurance do you offer?
We provide auto, home, commercial, mechanical breakdown, umbrella, medical, and life insurance policies for California residents and businesses.
Are you affiliated with specific insurance carriers?
We work with multiple A+ rated carriers as an independent agency, allowing us to find optimal coverage options for each client.
Do you offer online insurance management?
Yes, we provide online quote tools and policy management while maintaining phone and in-person service options.
What areas do you serve?
We primarily serve California residents and businesses with a local office in Orange, CA.
Reviews (7)
Rao Saad
Apr 12, 2022 Report
I called Mr Rob and he abused me with very harsh words and spoke badly to me. Then I called them again. Mike said to me that no one has that name. Rob doesn't work here. They are liars. very bad behavior. Not recommended. I have a recording of that call from Rob abusing me.
Luis Santiago
Dec 15, 2019 Report
Every time I call or go to the office I get best customer service. Very friendly, knowledgeable. Great place to go if you need insurance.
Brett M.
Jun 27, 2018 Report
The Bill Wallace Insurance Agency is a family run business. It is currently run by Rob and Mike Wallace, sons of Bill, who ran the company before them. Bill taught his sons to treat all people like they would want to be treated themselves. He instilled in them a generosity towards others in life and to spread cheer at every chance they could. This has led them to be very good at dealing with their clients, going above and beyond what most people would expect from an insurance agent.

As you can see from the other reviews, Rob is exceptional at being a people person and doing his job. He is very accommodating, down to earth and gets along with EVERYONE! He will do his best to get you the lowest rate possible and you will walk away with a smile on your face after dealing with Rob. If only the world had more people like Rob in it, what a great place it would be! The Bill Wallace staff is without a doubt the best place to get your insurance needs fulfilled. I send my family members and friends here and always refer people here if they even mention the word insurance.
Andrew D.
Feb 20, 2018 Report
Highly recommend if you are in CA & looking for auto insurance. Rob is the man and is always available to help. Quick to respond on any matter and overall really good people here.
Greg C.
Oct 07, 2017 Report
Just thought I would chime in as I said it previously that they have earned a lifetime friend and we are still here and they are still as good as they come! Nothing has changed other than becoming better friends with Rob now that I have known him for 3- going on 4 years now! Keep it up!
Cathy D.
Oct 04, 2016 Report
I come to this office because I love their service. Rob and Donna are great! Rob helps make good recommendations and everyone there is so helpful and friendly. I had left and went to AAA for awhile and came back that same year because I realized that with service charges it actually ended up costing more. They always make things work and everything is done quickly and easily. They helped me deal with a claim later on and had the issue resolved very quickly so I could put that behind me.
Jennifer S.
Sep 18, 2016 Report
My family is so grateful for the relationship we have with Rob and Donna! They take care of our needs in a timely and professional manner, yet they add that special personal and caring touch. We are proud to have our vehicles and home insured and appreciate their service and support.