Business Details
50+ Years
experience
Your Trusted Insurance Partner in Atlanta, GA
Established in 1964, Insurance House has built a legacy of empowering independent retail agents through innovative insurance solutions. Our commitment to serving agents and their clients has driven strategic growth, including acquisitions of Deering and Associates and LE Harris Agency. With decades of industry expertise, we specialize in personal lines insurance while maintaining strong affiliations with organizations like NAPSLO and AAMGA. Our culture emphasizes resourcefulness, integrity, and continuous improvement, supported by a team of seasoned professionals. We provide cutting-edge technology tools that streamline quoting, claims processing, and policy management for agents.Through our wholly owned insurance companies, we deliver competitive products across 12 Southeast and Mid-Atlantic states. Our leadership team combines deep industry knowledge with active community engagement, ensuring both business excellence and social responsibility. We maintain transparency in operations while prioritizing client satisfaction at every touchpoint. This enduring focus on partnership has made us one of Georgia's largest privately owned insurance intermediaries.
Services
Personal Insurance
Auto Insurance
Business Insurance
Policy Service
Claims Service
Details
- Year established: 1964
Highlights and features
- We have over 60 years of experience serving independent insurance agents
- Our proprietary technology streamlines policy and claims management processes
- We offer exclusive access to specialty personal lines products
- Our team includes industry leaders with decades of insurance expertise
- We maintain active memberships in major insurance associations like NAPSLO
Services
Personal Insurance
We provide comprehensive personal insurance products tailored to individual needs. Our offerings include auto, home, and specialty coverage options designed to protect personal assets. With access to multiple insurance carriers, we help agents deliver customized solutions that meet diverse client requirements across Southeast and Mid-Atlantic states.
Business Insurance
Our business insurance solutions protect commercial interests through specialized risk management products. We offer tailored coverage options for various industries, including property protection, liability insurance, and business continuity planning. Our wholesale brokerage services enable agents to access competitive commercial insurance products through our network of partner carriers.
Policy Service
We deliver streamlined policy administration tools that simplify insurance management for agents and clients. Our technology platform enables efficient policy modifications, premium payments, and documentation management. This service ensures seamless ongoing support for policyholders while maintaining compliance with regulatory requirements across multiple states.
Claims Service
Our claims processing service provides efficient resolution for policyholder claims. We offer dedicated support through our online portal and mobile application, enabling rapid claim submission and tracking. The service includes expert evaluation, timely communication, and fair settlement processes to maintain customer satisfaction and trust.
Agent Support
We empower insurance agents with comprehensive support tools and market access. Our platform provides quoting systems, underwriting assistance, and continuing education resources. This service enables independent agents to deliver superior client service while accessing exclusive insurance products from our affiliated carriers.
People
Jill K. Jinks
Chief Executive Officer
With over 30 years in property and casualty insurance, Jill leads Insurance House Holdings. She oversees operations across 12 states and manages affiliated insurance companies. Her industry leadership includes past roles with NAPSLO and GAPCIC.
Jacqueline M. Schaendorf
President and CEO
Jacqueline directs Insurance House's regional operations across Southeast and Mid-Atlantic markets. She brings extensive underwriting experience and serves on NAPSLO's Executive Committee. Her leadership focuses on strategic growth and industry engagement.
Rebecca Bittinger
Chief Administration Officer
Becky manages compliance and corporate governance. With prior underwriting and operations experience at Chubb & Son, she ensures regulatory adherence and business continuity planning across the organization's operations.
Arvind Kaushal
Chief Financial Officer
Arvind oversees financial operations with a background spanning software consulting and airline industry management. He holds an MBA from Emory University and directs business intelligence initiatives since joining in 2008.
Questions
How do I find an Insurance House agent?
Use our website's zip code search tool to locate independent agents representing us in your area.
What insurance products do you offer?
We provide personal lines insurance including auto, home, and specialty coverage through independent agents.
Which states do you operate in?
We serve 12 Southeast and Mid-Atlantic states through our network of independent insurance agents.
How can agents access your services?
Current agents can use our secure online portal for policy management, quoting, and claims processing tools.
What makes your company different?
We combine 60+ years of experience with innovative technology solutions to support independent insurance agents.
Reviews (5)
DoNotReply
Apr 08, 2022
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Worst insurance company ever. Nearly 6 months after my accident an the finance company still can't get a hold of them, my lawyer is having to get involved. Looks like the only way to get ahold of anyone is to show up at the office!
Jose Hdz
Feb 24, 2022
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A complete joke of a company after my attorney read the fine print, we realized I didn't have any type of insurance coverage. Will be reporting to BBB as well as the "agent" that set me up with this disgrace of a company.
Lion Queen
Nov 21, 2021
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Where do I start, hard to get in touch with adjusters period! To much back & forth also I did all the work as requested, turn them in but still nothing! No sort of customer service. Hopefully leaving the supervisor a message on her voicemail (Britney) should work. my original adjuster was Ms. Gonzales than the change it to Mr. Jordan without telling nor did the new adjuster try to reach me, I had to find out from the claims operator Ashley that they had changed my adjuster!
Caren Eubanks
Feb 20, 2021
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Do NOT. GIVE MONEY TO THEM They have told me my check was in the mail now for 6 weeks and will not give me a straight answer about my approximately 850.00 dollar refund. Oh they cancelled per my request after 230.00 dollar price increase. My escrow pmt has gone up 150.00 ea mo now because of their lack to refund $ so I can get it to bank. Now I have double escrow charges.
Mike Braasch
Feb 05, 2021
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Don't don't worse company did not post to my account after payment was pulled over said I did not have insurance now I have a ticket car impounded and no after hours workers settle my insurance I'm stuck for the weekend worce company ever
