Business Details
50+ Years
experience
Emergency
services
Your Trusted Insurance Partner in Gurnee, IL
Established in 1929, West's Insurance Agency has maintained a steadfast commitment to personalized service and community trust. As a fourth-generation family-owned business, we prioritize human connection over automated systems, ensuring clients interact directly with trained professionals who understand their unique needs. Our approach balances tradition with innovation, leveraging technology thoughtfully while preserving the personal touch that defines our customer service model.With expertise in personal, business, and franchise insurance, we partner with prominent carriers to deliver tailored coverage solutions. Our specialization in healthcare and public entity sectors, combined with a nationwide licensing footprint, enables us to serve diverse client needs across all 50 states. Through decades of evolution, our core philosophy remains unchanged: treating clients as individuals rather than policy numbers.
Services
Personal Insurance
Business Insurance
Franchise Insurance
Healthcare Insurance
Public Entity Insurance
Details
- Year established: 1929
Highlights and features
- Fourth-generation family-owned agency since 1929
- Direct access to trained insurance professionals, no call centers
- Specialized expertise in healthcare and public entity insurance
- Nationwide licensing serving all 50 states
- Client testimonials highlighting exceptional service outcomes
What people say
Personalized service
Responsive professionals
Industry expertise
Effective claims handling
Long-term reliability
Services
Personal Insurance
We provide comprehensive auto, home, and specialty insurance solutions tailored to protect individuals and families. Our agents work directly with clients to assess unique risks and identify optimal coverage options from major carriers. This personalized approach ensures policyholders receive affordable protection that evolves with their changing life circumstances.
Business Insurance
Our commercial insurance services safeguard businesses through customized liability, property, and operational coverage solutions. With expertise in risk management strategies, we help companies maintain continuity during unexpected events. Our specialization in healthcare and public entity sectors addresses industry-specific regulatory and operational challenges.
Franchise Insurance
Designed for franchise owners, our insurance programs protect brand investments through comprehensive business interruption, liability, and equipment coverage. As national leaders in franchise insurance, we understand multi-location operations and provide centralized risk management solutions while maintaining local service accessibility.
People
Brent Jones
President
Brent Jones leads West's Insurance Agency as fourth-generation owner, continuing family tradition since joining in 2005. He focuses on maintaining personalized service while adapting to industry changes, ensuring clients receive expert guidance through evolving insurance landscapes.
Bradford F. West II
Former President
Bradford F. West II served as President from 1983 until his retirement in 2012. He expanded the agency's commercial insurance focus and developed healthcare sector expertise that remains central to our business operations today.
Questions
What types of insurance do you offer?
We provide personal insurance (auto, home), business insurance, and franchise insurance with specialized expertise in healthcare and public entity sectors.
Are you a local agency or call center?
We're a locally-owned family business in Gurnee, IL with direct insurance professionals available - no automated systems or distant call centers.
How do you handle insurance claims?
Our team provides personalized claims assistance during business hours with after-hours emergency contact options available for urgent situations.
Do you serve clients outside Illinois?
Yes, we're licensed to provide insurance services across all 50 United States with experience serving clients nationwide.
What makes your agency different?
As fourth-generation owners, we combine 90+ years of experience with personalized service, avoiding automated systems while maintaining modern insurance solutions.
Reviews (3)
Corby Lamb
Apr 07, 2020
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My experience with the entire team at West's has been exceptional. As a multiple small business owner, having a team that is responsive and attentive to all the details and differences in the needs of my businesses is critical. In addition, their communications, guidance, and accommodations during these COVID-19 challenges has been above and beyond outstanding. I would highly recommend them for any insurance needs.
Vijai Singh
Jan 11, 2020
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If you want to add insult to injury this is the company to use. Dealing with this Covid 19 pandemic is bad enough but at the same time getting ripped off by these guys is just criminal. Despite having details confirmed in writing many times this company still inappropriately pulled funds out of my account. Then they say they can't automatically refund it yet because of Covid 19? They were able to automatically withdraw it though. I guess it is only allowed in one direction during a pandemic. Still waiting for my full reimbursement.
Ray C.
May 03, 2019
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Had a commercial policy there for a few years. Initially, I had good experience with Luke. Some how he left the company and Mike took over my account and it was still decent (he response to my email/call). Near end of 2018, I was notify Mike is no longer there and Carolyn took over my account and this is the worst experience I had with any insurance company. She won't reply email nor call. we had to change our policy coverage due to moving to a new office, contact her during end of 2018, again in Feb, March. it is not until I copy their office main email address I received a reply. not to mention the changes she made are all wrong. Had to cancel our policy and move our business else where to another company that actually cares about their customers.
