Business Details
50+ Years
experience
Emergency
services
Your Trusted Insurance Partner Since 1951
Since 1951, the Walton Insurance Group has established itself as a trusted insurance provider deeply rooted in community values. Our mission centers on delivering personalized insurance solutions for both individuals and businesses, emphasizing honesty and innovative approaches to risk management. With decades of experience, we combine local expertise with access to a wide array of insurance carriers to address diverse client needs. Our in-house claims team ensures prompt, advocate-driven support during critical moments, while our dedication to community storytelling highlights non-profits making a tangible impact.As a KAP Platform Agency, we maintain local autonomy while leveraging strategic partnerships to enhance service delivery. From personal auto and home policies to commercial cyber and workers' compensation coverage, our team prioritizes transparency and client satisfaction. Recognized for our referral program that benefits both clients and charities, we continue evolving as a modern insurance partner committed to Michigan and surrounding regions.
Services
Auto Insurance
Home Insurance
Umbrella Insurance
General Liability
Cyber Insurance
Workers Compensation
Commercial Property
Business Owners Policy
Medicare Plans
Employee Benefits
Details
- Year established: 1951
Highlights and features
- 70+ years of Michigan-based insurance expertise with local decision-making
- In-house claims team advocates for policyholder rights 24/7
- Access to multiple insurance carriers for competitive coverage options
- Community-driven referral program supporting local non-profits
- Certified professionals with specialized expertise in cyber risk and employee benefits
What people say
Quick claims process
Personalized policy options
Community-focused values
Experienced agents
Responsive support team
Services
Auto Insurance
Protect your personal or commercial vehicles with tailored auto insurance policies. Our certified specialists analyze risks and secure optimal coverage options from multiple carriers. We provide comprehensive protection including liability, collision, and uninsured motorist coverage while emphasizing accident prevention resources. With 24/7 claims support and experienced advocacy, we ensure swift resolution when incidents occur.
Cyber Insurance
Safeguard businesses against data breaches and cyber attacks through specialized liability policies. Our experts implement coverage for network security failures, business interruption losses, and regulatory penalties. We combine risk assessments with training programs to strengthen digital defenses. Commercial clients benefit from incident response planning and post-breach support services tailored to their industry-specific requirements.
Employee Benefits
Design comprehensive benefits packages including medical, dental, and retirement plans for businesses of all sizes. Our certified brokers utilize advanced HR technology platforms to streamline enrollment and compliance. We offer Medicare transition support, group life insurance, and wellness programs that improve workforce satisfaction while controlling costs through transparent pricing models and carrier comparisons.
General Liability
Secure commercial liability coverage protecting against property damage, bodily injury, and advertising injury claims. Our risk specialists develop customized policies for diverse industries including construction, transportation, and professional services. We emphasize loss prevention resources and claims management expertise to minimize disruptions while maintaining competitive premium structures.
Umbrella Insurance
Extend coverage limits beyond standard homeowners and auto policies through personal and commercial umbrella policies. Our specialists analyze exposure gaps and implement layered protection against catastrophic losses. This excess liability coverage activates when primary policy limits are exhausted, providing critical financial security for major legal claims or severe accidents.
People
Ric Walton
Chief Executive Officer
4th generation insurance leader with Certified Insurance Counselor credentials. Oversees agency operations while maintaining direct client relationships. Active in community boards including United Way and Jackson Chamber of Commerce. Leads with family values established since 1951.
Ryan Harris
Executive Vice President
Commercial benefits specialist with 14 years of experience. Holds Commercial Lines Coverage Specialist designation. Manages enterprise client relationships and leads technology insurance programs. Active in Jackson Young Professionals and Priority Health advisory roles.
Kyle O'Malley
Chief Operating Officer
20-year insurance veteran with expertise in transactional risk and executive risk solutions. Certified Insurance Counselor with leadership roles in local charitable organizations. Oversees commercial lines operations and strategic growth initiatives while maintaining client relationships.
Chad Kennedy
Account Executive
17-year commercial insurance specialist with Certified Professional Insurance Agent credentials. Focuses on hospitality, security, and liquor liability coverage. Active in community sports programs and serves on local church boards while managing client portfolios.
Andrea Masters
Account Manager
34-year industry veteran supporting commercial clients with property and casualty solutions. Certified Insurance Counselor with expertise in risk management strategies. Provides personalized service while ensuring policy compliance for mid-sized business accounts.
Questions
How do I file an insurance claim with Walton?
Contact our in-house claims team 24/7 at (517) 787-2640 or through your account portal for immediate assistance with claim reporting and documentation submission.
What insurance discounts are available?
We offer multi-policy, safety device, and loyalty discounts across personal and commercial lines. Ask your agent about bundling options and risk management credits.
Can I get insurance coverage outside Michigan?
Yes, our services extend to neighboring states through our carrier network. Commercial clients benefit from multi-state policy coordination capabilities.
How does the referral program work?
Refer friends or businesses for insurance quotes and receive Amazon gift cards for successful placements. Both parties receive $10 charitable donations in their name to quarterly featured non-profits.
What employee benefits resources are available?
Access our HR portal with compliance tools, wellness programs, and analytics dashboards. Clients receive dedicated support for health plans, retirement accounts, and HR software integration.
How are premiums determined?
Rates consider your risk profile, coverage limits, claims history, and industry benchmarks. Our brokers compare multiple carrier options to ensure competitive pricing for equivalent protection levels.
Videos
Reviews (6)
Jim Dunn
Jun 03, 2022
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Great follow up. Checked with me to confirm star dates for full coverage. I really appreciate Tenisha.
Dan Draper
Jun 02, 2022
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Very much enjoy having a yearly comparison done with other insurance policies to know we are getting the best value for our coverage.
Keith Roberts
May 13, 2022
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The agents are easy to work with and communicate well. When our previous commercial provider was going to charge us more for less coverage under Michigan's insurance "reform, " our agent was able to find us a better deal with a Michigan company and save us money.
Linda Chase
May 10, 2022
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Walton Insurance Agency has always been there for me. Always following thru with me if I have any questions or concerns. I highly recommend them.
Debbie Fournier
May 06, 2022
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Our agent, Cindy Gascoyne is always professional, on top of our policies and keeps us informed about updates for our policies. We've always had prompt payment and exceptional service when filing a claim. We are very pleased with Walton Insurance Group and the services they provide.
Ehab Samaha
Apr 14, 2022
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Great people great service, I have been using their services for my personal and commercial insurance over 15 years
