Business Details
50+ Years
experience
Your Trusted Insurance Partner in Pembroke, NC
Dial Insurance has served Pembroke, Lumberton, Robeson County, and the Carolinas since 1968, providing comprehensive personal and commercial insurance solutions. As an independent agency, we partner with multiple carriers to offer tailored coverage that meets individual client needs at competitive rates. Our team of licensed professionals brings decades of combined experience in property, casualty, life, and health insurance. We prioritize client education, ensuring policyholders fully understand their coverage options and protections.Active in local business communities through memberships in the Independent Insurance Agents of North Carolina, Pembroke Chamber, and Lumberton Home Builders Association, we maintain deep regional expertise. Our commitment to personalized service has made us a trusted advisor for individuals and businesses seeking reliable risk management solutions.
Services
Personal Insurance
Commercial Insurance
Auto Insurance
Homeowners Insurance
Business Insurance
Life Insurance
Health Insurance
Flood Insurance
Workers Compensation
Umbrella Insurance
Details
- Year established: 1968
Highlights and features
- We offer personalized insurance solutions from multiple carriers to meet your specific needs
- Our team has over 40 years of combined experience in the insurance industry
- We are active members of the Pembroke Chamber and Lumberton Home Builders Association
- We provide 24/7 policyholder support for claims and service needs
- Our independent agency status allows unbiased comparisons across multiple carriers
What people say
Friendly customer service
Most competitive rates
Knowledgeable and friendly staff
Professional team
Go the extra mile
Services
Personal Insurance
We provide comprehensive personal insurance solutions protecting individuals and families across North Carolina. Our offerings include auto, home, renters, and specialty policies like watercraft and recreational vehicle coverage. Our agents help clients understand policy details and select appropriate limits while maintaining affordability. This protection safeguards personal assets against common risks while providing peace of mind.
Commercial Insurance
Our commercial insurance services protect businesses of all sizes across multiple industries. We offer property coverage, liability protection, workers compensation, and specialized policies like inland marine and directors & officers insurance. Our team works closely with clients to assess unique business risks and implement comprehensive coverage strategies that comply with regulatory requirements while protecting company assets.
Life Insurance
We help clients establish long-term financial security through various life insurance products. Our solutions include term life, whole life, and annuity options that provide income replacement, estate planning benefits, and investment components. Our experienced agents explain policy features and help clients select appropriate coverage amounts based on family needs and financial obligations.
Health Insurance
Our health insurance services assist individuals and families in finding appropriate medical coverage plans. We offer options that include dental plans and supplemental insurance products to complement primary health coverage. Our agents explain policy details, network limitations, and cost-sharing arrangements to help clients make informed decisions about their healthcare protection needs.
High-Value Insurance
We specialize in insurance solutions for high-value assets and unique situations requiring specialized coverage. This includes high-net-worth home insurance, flood insurance, and umbrella policies that provide additional liability protection beyond standard policy limits. Our team works with clients to ensure valuable assets receive appropriate protection through customized insurance programs.
People
Carlton Dial
CEO
Carlton Dial has led Dial Insurance for 40 years, continuing his father's legacy since 1968. Recognized for industry expertise, he maintains active involvement in local business organizations while overseeing agency operations and client relationships.
Jarette Sampson
Agent
Jarette Sampson has served as a Property & Casualty Agent since 2008. A Robeson County native with a finance degree from UNC Pembroke, he specializes in helping local clients understand insurance options and select appropriate coverage.
Julianna L. Dial
Agent
Julianna Dial has provided insurance services since 2009, holding multiple licenses and notary certification. She focuses on delivering personalized insurance solutions while maintaining strong client relationships through clear communication and policy education.
Owen Thomas
Senior Account Executive
Owen Thomas, MBA, has worked at Dial Insurance since 2013. As a Senior Account Executive, he helps businesses and individuals navigate complex insurance needs, leveraging his advanced business education and industry experience.
Kim Chavis
Agent
Kim Chavis has served clients since 2006 with life, health, and property casualty insurance expertise. A notary public with extensive experience, she focuses on ensuring clients receive comprehensive coverage and exceptional service.
Questions
What types of personal insurance do you offer?
We provide auto, home, renters, umbrella, flood, watercraft, and recreational vehicle insurance to protect individuals and families across North Carolina.
Are you an independent insurance agency?
Yes, we partner with multiple carriers to offer unbiased comparisons and help clients find the best coverage options at competitive rates.
How can you help with commercial insurance needs?
We offer business property, liability, workers compensation, and specialized commercial policies tailored to specific industries and risk profiles.
What areas do you serve?
We primarily serve Pembroke, Lumberton, Robeson County, and surrounding areas throughout North and South Carolina.
Do you offer life and health insurance?
Yes, we provide term and whole life insurance options along with health insurance plans to protect families' financial futures.
Reviews (3)
Julianna Dial
Aug 20, 2021
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Looking to SAVE MONEY on personal and commercial insurance give Dial Insurance a call today! Always friendly customer service! Most competitive rates and very knowledgeable in the insurance industry! You can count on it!
Matthew Mallol
Aug 07, 2021
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Very professional team of people working there my Favorite is Kim, she always make sure to go the extra mile to insure we are took care of and happy.
Andrew Connor
Mar 01, 2015
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Can't go wrong here! Owen Thomas and the rest of the staff at Dial Insurance are knowledgeable and friendly. More important they help break all the insurance mess down and help you understand it. If you haven't given them a shot. you are certainly missing out.
