Business Details
Emergency
services
Trusted Insurance and Financial Services in Worcester, MA
Established in the mid-1970s, the Braley & Wellington Group has grown through strategic acquisitions to become a full-service insurance organization with over 200 years of cumulative experience. Our mission centers on providing expert service, quality products, and sound advice while treating clients as partners. We specialize in petroleum marketing and environmental risk insurance, serving diverse industries including contractors, restaurants, and manufacturers. Our independent agency status allows us to offer policies from multiple carriers, ensuring competitive pricing and tailored solutions. We prioritize proactive risk management, helping clients prepare for unforeseen events while maintaining a warm, client-focused environment.With four regional offices in Massachusetts, we deliver personalized attention to both third- and fourth-generation clients and new customers. Our services extend beyond standard offerings to include risk analysis, contract review, and advocacy during claims settlement. We emphasize transparency in explaining coverage terms, premium structures, and classification issues. Our 24/7 claims department ensures continuous support for policyholders experiencing losses. Through decades of service, we have built a reputation for reliability, technical expertise, and community engagement within Central Massachusetts.
Services
Auto Insurance
Homeowners Insurance
Business Owners Policy
Cyber Liability Insurance
Petroleum Industry Coverage
Environmental Insurance
Recreational Vehicle Insurance
Commercial Property Insurance
Risk Management Consulting
24/7 Claims Service
Highlights and features
- We offer 200+ years of combined insurance experience across our agency network
- Specialize in hard-to-place coverage for petroleum marketers and environmental risks
- Maintain 24/7 claims support for emergency situations
- Operate as an independent agency representing multiple insurance carriers
- Provide personalized financial planning services alongside insurance solutions
Services
Business Owners Policy
Our Business Owners Policy combines multiple essential coverages into one comprehensive solution for small to mid-sized businesses. This tailored package typically includes property insurance, liability protection, and business interruption coverage customized to specific industry needs. With expertise in sectors ranging from manufacturing to hospitality, we design policies that address both common and unique risks faced by Massachusetts businesses while maintaining cost-effectiveness.
Petroleum Industry Coverage
Specialized insurance solutions for oilheat and petroleum industry professionals represent a core strength of our agency. We provide comprehensive coverage addressing storage tank risks, delivery operations, environmental liabilities, and regulatory compliance for fuel marketers. Our deep understanding of this niche market allows us to secure policies that protect against industry-specific hazards while offering risk management strategies developed through decades of experience serving energy sector clients.
24/7 Claims Service
Our dedicated claims department operates around the clock to assist policyholders experiencing losses. We provide immediate guidance through the claims process, advocate for fair settlements, and maintain partnerships with trusted restoration contractors. This continuous availability ensures prompt response to emergencies while maintaining our commitment to personalized service during challenging times for both residential and commercial policyholders.
Risk Management Consulting
Beyond policy placement, we offer strategic risk management services to help clients minimize potential losses before they occur. Our approach includes comprehensive risk assessments, contract analysis, and safety recommendations tailored to each client's specific operations. This proactive strategy helps businesses implement effective risk control measures while optimizing their insurance coverage structure to match actual exposure levels.
Personal Insurance Portfolio
We provide a complete range of personal insurance products designed to protect individuals' assets and lifestyles. Our offerings include auto, home, boat, RV, and umbrella policies with optional endorsements for specialized needs. By understanding each client's unique circumstances, we create customized insurance packages that provide comprehensive protection while maintaining affordability through strategic carrier comparisons.
People
Parker Wellington
President and CEO
As President and CEO, Parker Wellington leads with a client-first philosophy emphasizing preparedness and partnership. With decades of industry experience, he focuses on maintaining the agency's founding principles while adapting to evolving market conditions. His leadership emphasizes transparent communication and long-term relationship building with both clients and insurance carriers.
Questions
What types of insurance do you specialize in?
We specialize in personal insurance (auto, home, RV), commercial policies (BOP, cyber liability), and niche areas like petroleum industry risks and environmental coverage.
Are you truly an independent insurance agency?
Yes, our independent status allows us to represent multiple carriers, ensuring we find the most appropriate coverage at competitive rates tailored to each client's specific needs.
Do you offer 24/7 claims assistance?
Yes, our claims department operates 24 hours a day, 7 days a week to provide immediate support and guidance during the claims process for both personal and business policyholders.
How do you help businesses manage risks?
We provide comprehensive risk assessments, contract analysis, and safety recommendations tailored to each business's operations, helping implement effective loss prevention strategies alongside insurance solutions.
What areas do you serve?
We primarily serve Central Massachusetts with offices in Worcester, Millbury, and Leominster, providing local expertise while maintaining statewide insurance carrier relationships.
Reviews (4)
Melvin Alcantara
Jan 29, 2020
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These people are terrible they never return calls or email it's so hard to get of hold these people not only that I found out I was overpaying by $100
Rowaid Hesa
Nov 02, 2018
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The employees not helpful, they have bad customer service, I asked them to get quote, they ask me to send them email they gave me wrong email 3 times I wait over 4-5 hours for there call and no buddy call me and when I called them back to ask if they got the email, they said they get nothing, i asked if they can give another email or any cell phone number to send policy she's start be angry, and she said she can't help me more, they looking they want to fighting, as like they do some thing free, i don't recommend any buddy to go there I didn't like to write this review ButReally those guys have no respectful to any customer, no way to go there again
Mike Leland
Oct 24, 2017
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My wife and I went recently to have them insure our cars and homeowners insurance. The lady we had was not very nice and over quoted us for 2 vehicles by a $1000.00 and $400.00 on the home owners. We have clean driving records and no claims. We went to another company and was quoted a lot less than these people. They were over insuring us by $1252.00. When we confronted them about the higher prices the lady told me that we should go elsewhere and hung up. GREAT CUSTOMER SERVICE FOLKS. STAY AWAY FROM THIS COMPANY!
Sean Flynn
May 22, 2017
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We have used them for commercial insurance and they have been excellent. They understood our business and our industry. Our rep Lyn was helpful and went out of her way to fulfill anything we needed
