Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Insurance Solutions in New Hartford, NY
The Burns Agency has been dedicated to delivering quality insurance services since 1919, rooted in a legacy of trust and personalized care. With over a century of experience, we specialize in creating tailored insurance programs that protect individuals, families, businesses, and assets according to each client's unique needs. Our team of knowledgeable professionals prioritizes exceptional service, ensuring clients receive comprehensive coverage and support through every step of their insurance journey.Recently acquired by Gilroy Kernan & Gilroy, Inc., we continue to uphold our commitment to excellence while embracing new opportunities for growth and innovation. Clients consistently praise our responsiveness, expertise, and dedication to resolving claims efficiently, reflecting our core value of service with love.
Services
Auto Insurance
Home Insurance
Business Insurance
Flood Insurance
Pet Health Insurance
Wedding Insurance
Umbrella Insurance
Equipment Breakdown
Paid Family Leave
Details
- Year established: 1919
Highlights and features
- 100+ years of experience in personalized insurance solutions
- Dedicated team of knowledgeable insurance professionals
- Tailored coverage options for individuals and businesses
- Proven track record of efficient claim resolution
- Acquired by industry leader Gilroy Kernan & Gilroy, Inc.
What people say
Professional, friendly service
Handled faster than expected
Exceptional service provided
Prompt response times
Compassionate and helpful
Services
Auto Insurance
Protect your vehicle with comprehensive auto insurance policies tailored to individual needs. Our coverage includes liability protection, collision coverage, and uninsured motorist provisions. Clients consistently praise our efficient claims process and personalized support, with many highlighting faster-than-expected resolution times and exceptional customer service from dedicated agents like Julie.
Home Insurance
Secure comprehensive coverage for residential properties with customizable home insurance plans. Policies protect against fire, theft, natural disasters, and liability claims. Our team assists with policy customization and claims processing, offering 24/7 support for emergency situations. Clients appreciate our proactive approach to resolving property damage claims efficiently.
Business Insurance
Safeguard business assets with tailored commercial insurance solutions. Our policies protect against property damage, liability claims, and operational disruptions. We offer specialized coverage for contractors, equipment breakdowns, and umbrella liability. Business owners value our expertise in creating comprehensive protection plans that align with specific industry needs.
Flood Insurance
Obtain specialized flood insurance coverage to protect properties against water-related disasters. Our policies address both structural and content damage from flooding events. We educate clients on risk mitigation strategies and provide guidance through the claims process. This coverage complements standard home insurance policies with additional financial protection.
Pet Health Insurance
Secure veterinary care coverage for pets through our health insurance plans. Partnering with leading providers like Safeco and Hartville, we offer policies covering accidents, illnesses, and routine care. Pet owners benefit from financial protection against unexpected medical expenses while ensuring quality care for their animals.
Questions
What types of insurance does The Burns Agency offer?
We provide auto, home, business, flood, pet health, wedding, umbrella, equipment breakdown, and paid family leave insurance, along with specialty policies for collector vehicles and watercraft.
How can I file an insurance claim?
Contact us directly during business hours or use our online claims portal. For emergencies, we offer 24/7 support through designated insurance carriers' reporting systems.
Do you offer online payment options?
Yes, we provide multiple online payment methods including credit/debit cards and EFT transfers through various insurance carriers' secure portals.
Are there discounts available for policy bundling?
While not explicitly stated, our personalized approach allows for customized coverage solutions that may include cost-saving opportunities for multiple policy purchases.
How quickly are claims typically processed?
Clients report faster-than-expected resolution times, with dedicated agents like Julie ensuring efficient processing from initial reporting to final settlement.
Can I get insurance coverage for specialty vehicles?
Yes, we offer collector car insurance through multiple providers including American Collectors, Hagerty, and Safeco, with specialized coverage for antique and classic vehicles.
