Business Details
50+ Years
experience
Emergency
services
Your Trusted Insurance Partner in New Bern, NC
Robinson & Stith Insurance has served Eastern North Carolina since 1905, establishing itself as a trusted independent insurance agency. Our commitment to personalized service is reflected in our no voicemail policy, ensuring clients speak directly with licensed agents who prioritize building long-term relationships. With over a century of experience, we specialize in auto, home, life, health, and business insurance tailored to individual needs. Our team of certified professionals, including multiple Chartered Insurance Counselors, delivers expert guidance through complex coverage decisions. Recognized as the Sun Journal's Best Insurance Agency since 2018, we combine local market knowledge with access to top-tier carriers to secure competitive rates.Our 24/7 claims support and office locations in New Bern and Greenville ensure accessibility for all policyholders. We maintain deep community ties while staying at the forefront of industry developments to better serve our clients. Our proven track record includes multi-generational client relationships spanning decades, demonstrating consistent reliability. Through evolving insurance landscapes, we've maintained our founding principle: making insurance protection a stress-free experience. This enduring commitment to excellence continues to earn us both client loyalty and industry recognition.
Services
Auto Insurance
Business Insurance
Flood Insurance
Health Insurance
Homeowners Insurance
Life Insurance
Wind Insurance
Boat Insurance
Umbrella Insurance
Worker's Compensation
Details
- Year established: 1905
Highlights and features
- We offer 24/7 claims assistance with professional, caring staff available at all times
- Our no voicemail policy connects you directly with experienced insurance professionals
- Multi-generational client relationships demonstrate our consistent service excellence
- Team includes multiple Chartered Insurance Counselors and certified specialists
- Local market expertise combined with access to top-tier national carriers
What people say
Second to none service
Stress-free experience
Top-notch service
Reasonable pricing
Family-like treatment
Services
Business Insurance
Our business insurance solutions protect commercial investments through comprehensive coverage options. We offer tailored policies including general liability, workers compensation, commercial auto, and property insurance. With expertise in Eastern North Carolina's business environment, we help companies secure appropriate protection while navigating regulatory requirements and risk management strategies.
Flood Insurance
Specialized flood insurance policies address risks beyond standard homeowners coverage. Our experts understand Eastern North Carolina's unique floodplain requirements and help clients secure appropriate protection through the National Flood Insurance Program and private carriers. We provide detailed guidance on coverage options and policy limitations for flood-prone properties.
Health Insurance
We simplify health insurance selection for individuals, families, and businesses. Our agents compare plans from multiple providers to find cost-effective solutions meeting specific medical needs. We provide ongoing support for policy management and help clients understand coverage details including network providers, prescription benefits, and out-of-pocket costs.
Homeowners Insurance
Customizable homeowners insurance policies protect residential properties against common risks. We offer standard coverage with options for wind damage, vacation homes, and valuable possessions. Our agents help clients understand policy details including dwelling coverage, personal liability, and deductible options to ensure adequate protection for their investments.
Life Insurance
We provide life insurance solutions to protect loved ones and business interests. Our offerings include term life, whole life, and survivor benefit policies tailored to individual financial goals. We help clients determine appropriate coverage amounts and policy structures to ensure financial security for beneficiaries during life's unexpected events.
People
Jimmy Robinson
President, CIC
Leading the agency with over four decades of insurance experience, Jimmy Robinson oversees strategic operations while maintaining hands-on client relationships. His Chartered Insurance Counselor designation reflects deep industry expertise and commitment to professional excellence in serving Eastern North Carolina businesses and residents.
Johnny Robinson
Senior Vice President, CIC, CWCP
With specialized credentials in workers compensation and advanced insurance counseling, Johnny Robinson manages complex commercial risk assessments. His expertise helps businesses navigate evolving insurance requirements while maintaining cost-effective coverage solutions tailored to specific industry needs.
Jim Robinson
Vice President, CIC, CLCS
Focusing on commercial lines and liability protection, Jim Robinson leverages his Certified Life Underwriter and Chartered Property Casualty Underwriter designations. He specializes in creating comprehensive business insurance packages that address both immediate needs and long-term risk management strategies.
Dusty Throckmorton
Treasurer, CIC, CLCS
Managing financial operations while maintaining client relationships, Dusty Throckmorton combines fiscal expertise with insurance specialization. His dual certifications ensure balanced approach to policy recommendations that consider both coverage needs and financial implications for policyholders.
Rus Clark
Account Executive - CIC
Serving as primary contact for commercial clients, Rus Clark provides personalized insurance solutions backed by Chartered Insurance Counselor expertise. He focuses on building long-term relationships while ensuring businesses maintain appropriate coverage through changing market conditions and operational growth phases.
Questions
What insurance services do you offer?
We provide auto, home, life, health, flood, business, boat, and umbrella insurance, along with workers compensation and Medicare supplement policies for personal and commercial clients.
Do you offer 24/7 claims assistance?
Yes, our claims team is available 24 hours a day, 7 days a week to help policyholders with emergency situations and claim submissions.
Are your insurance agents certified professionals?
Yes, our team includes multiple Chartered Insurance Counselors, Certified Life Underwriters, and specialists with decades of combined industry experience.
How do you help find competitive rates?
As an independent agency, we represent numerous carriers and leverage our relationships to negotiate favorable terms while maintaining quality coverage for all policyholders.
Reviews (7)
Charles Pennington
May 22, 2022
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Have done business with them for many years. They are very professional, and work very hard to get you excellent coverage. I would highly recommend them.
It'S. Time
Mar 26, 2022
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Nobody likes insurance, but we all need it. After years with The Hartford I found that I was overpaying. I have family members that went with this agency and they were happy so I decided to give them a call and see what they could do. Well, let me tell you, they did a lot for me! I have saved a bundle and what I truly appreciate is the personal touch of knowing my agent and how good she is at what she does. So they are highly recommended. FYI, Shelly H is my agent.
Lauren Barnett
Mar 20, 2022
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Outstanding customer service! I enjoy getting a real person on the phone when i call instead of an answering machine. If you have to leave a message, you get a return call quickly.
Michael Mele
Mar 19, 2022
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Best agency bar none. Julie Thompson has been so incredibly helpful. We had left due to pricing a year ago but quickly realized price is not everything. We need and want service. That is precisely what one receives at Robinson & Stith! Glad to be back.
Maureen Comer
Mar 11, 2022
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This Insurance Agency works tirelessly to get its clients the best insurance rates possible. We are grateful to our Customer Service Rep, Julie Thompson, for her diligence in keeping us informed and looking out for us as if we were her own family. She is the BEST! This whole agency does stellar work for the New Bern Community!
Management Services
Mar 09, 2022
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Jimmy Robinson and his staff are the most knowledgeable insurance group I have ever worked with. I have placed both my personal and business coverages with Robinson and Stith. I have found them to be the most trustworthy in the business. If they can not write your policies with improved coverages and a better premium, they will tell you. They are not just there for the money, they are there for the relationship.
Barbara Butts
Mar 09, 2022
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I have been using this company for over 5 years and they have taken care of my every need. They are always there when I have needed something done or advise. My small Buisness has succeeded because of the support and assistance they have given me through the years. 5 stars is not even enough. They rate a 10 no doubt! I highly recommend them to anyone needing insurance and especially if like me you are unaware of all the rules and regulations they take the time to walk you through everything step by step like a close friend would. I can not express my gratitude for this company. Thank you Robinson and Stith. and Mrs Julie Thompson is my rep at this time and she is wonderul.
