Business Details
21 Years
experience
Your Trusted Health Plan Advisors in Houston
Founded in 2005 by Michael Wilhelm and Melinda Gonzalez Wilhelm, Trusted Senior Specialists is a Houston-based insurance agency dedicated to serving Medicare beneficiaries, Veterans, and individuals seeking health insurance plans. With over 20 years of combined experience, our team of 5,000 licensed agents provides personalized guidance to help clients navigate complex healthcare enrollment processes and select optimal coverage options. We combine traditional customer service with modern technology to safeguard clients' Health, Wealth, and Well-being, having assisted over 82,000 Americans since our inception. 
Services
Medicare Solutions
Veteran's Benefits
Health Insurance
Ancillary Plans
Final Expense Insurance
Details
- Year established: 2005
Highlights and features
- We have over 20 years of experience in senior healthcare insurance solutions
- Our team implements a patented concierge service for healthcare enrollment
- We are BBB accredited with multiple award recognitions since 2011
- We offer multilingual support in 6 languages including Spanish and Hindi
- We provide comprehensive coverage options from 37 organizations nationwide
Associations and certifications
- BBB Pinnacle Award
- BBB Winner of Distinction
What people say
Exceptional Service
Very thorough
Patient and knowledgeable
All about helping people
Guided to Happiness
Services
Medicare Solutions
We provide comprehensive Medicare plan guidance including Part A, B, C, and D options. Our specialists help clients understand coverage choices, enrollment periods, and supplemental options. With expertise in Advantage Plans, Prescription Drug Plans, and Medigap policies, we assist seniors in finding coverage that matches their medical needs and budget while explaining all benefits and limitations.
Veteran's Benefits
Our team specializes in connecting Veterans with quality healthcare coverage through VA benefits and supplemental insurance options. We help veterans understand their eligibility, navigate enrollment processes, and identify additional coverage options that complement their VA healthcare benefits while ensuring they receive the full scope of services they've earned.
Ancillary Plans
We offer various ancillary insurance products including dental, vision, hearing, cancer, and hospital indemnity plans. These supplemental policies help cover expenses not included in primary insurance, reducing out-of-pocket costs for preventive care, prescriptions, and unexpected medical events while providing financial protection against high healthcare expenses.
Health Insurance
Our licensed agents assist with Affordable Care Act plans, marketplace insurance, and individual health policies. We help clients understand different plan types like HMOs, PPOs, and HDHPs while providing guidance on subsidies, enrollment periods, and coverage options that meet ACA requirements while fitting individual and family healthcare needs.
Final Expense Insurance
We provide final expense insurance solutions that cover funeral costs, cremation expenses, and end-of-life financial obligations. These policies ensure loved ones aren't burdened with unexpected costs while allowing policyholders to pre-plan their final arrangements with guaranteed coverage options available without medical exams for many applicants.
People
Michael Wilhelm
Co-Founder
With over 20 years in senior healthcare insurance, Michael Wilhelm co-founded Trusted Senior Specialists to help seniors navigate complex Medicare options while maintaining a commitment to personalized service and community support.
Melinda Gonzalez Wilhelm
Co-Founder
Melinda Gonzalez Wilhelm brings extensive insurance expertise to Trusted Senior Specialists, focusing on client education and compassionate support for seniors transitioning into Medicare coverage since the company's founding in 2005.
Navraj Dhanjal
Licensed Sales Agent
With 12 years of Medicare insurance experience, Navraj Dhanjal specializes in helping clients understand their Medicare options, with particular expertise in prescription drug coverage and plan comparisons for seniors.
Samera Godil
Licensed Sales Agent
Samera Godil has over 13 years of experience guiding clients through Medicare Advantage and Supplement plans, known for her patient approach and ability to simplify complex insurance concepts for senior clients.
Lina Cortez
Licensed Sales Agent
Lina Cortez has served clients in Medicare Advantage plans across 10 states for 4.5 years, recognized for her thorough explanations and commitment to finding coverage that matches clients' specific healthcare needs.
Questions
What Medicare plan options do you help with?
We assist with all Medicare options including Original Medicare (Parts A & B), Medicare Advantage (Part C), Prescription Drug Plans (Part D), and Medigap Supplements, helping clients understand coverage differences and select appropriate plans.
Do you offer in-person consultations?
We offer virtual consultations with screen sharing capabilities and in-person appointments by arrangement, providing flexible options for clients to receive personalized insurance guidance.
How do you help compare insurance plans?
Our specialists conduct detailed needs analyses, compare plan benefits against your medical requirements and budget, and explain coverage differences to help you make informed decisions about your healthcare coverage.
Are your services free?
Yes, all consultations and plan comparisons are provided at no cost to clients. We receive compensation from insurance carriers when clients enroll through our agency.
Do you help with non-Medicare insurance?
Yes, we assist with Affordable Care Act plans, individual health insurance, final expense insurance, and various ancillary products including dental, vision, and hospital indemnity coverage options.
How do you stay updated on plan changes?
Our team participates in ongoing training programs and receives regular updates from 37 partner organizations to maintain current knowledge about Medicare regulations and insurance product changes.
Reviews (7)
Carmen Carlile
Nov 22, 2021
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Thank you Chelsea Goin! You are awesome! You'll reached out to me to make sure I was on the best plan to meet my personal needs. You allowed me to set up an appointment at my convenience and we discussed options for myself and my husband. I am truly grateful!
Dora Callahan
Sep 15, 2021
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If I could give 10 stars, I would. My senior specialist (Navraj) is very patient and knowledgeable. She really put you at ease and you can tell, she is all about helping people. She goes beyond the call of duty.
Marcus Perry
Sep 14, 2021
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I had the honor of having Chelsea Goin as my "Trusted Senior Specialist". She was friendly and very patient. I feel like she went above and beyond in walking me through the process and different options. She represented your company well. I can see why your company gets such high ratings. My best to all of you. I will definitely recommend your organization to my friends.
Kurk Watts
Jul 26, 2021
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Samera was such a SWEETIE. I have had hundreds of phone calls concerning Medicare & she was the only one I decided to talk to and what do you know: she must have been sent from God.she was perfect in every way and answered my multitudinous questions and was spot on friendly! Give this gift from heaven a raise. Thank You SAMERA!
Debbie Amason
Jul 26, 2021
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The agents here are a wealth of knowledge and help. They have provided me with so much information & insite for Medicare and Medicaid coverage. I cannot thx these 3 ladies enough (Jana, Samera & Mary). God bless you all. Keep up the great work you are doing. Best regards Deborah Amason
Cheryl Brassfield
Jul 18, 2021
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I, too, was lost in the Medicare mumbo-jumbo. Thanks to Carmelita, I am now enrolled in a wonderful plan. You guys rock! I must have received over 100 calls in the last 90 days, from people regarding medicare plans and Carmelita was the only one that explained it and took care of it for me. She was an absolute God send.
Sharon Lucka
Jul 12, 2021
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My Agent Chelsea Goin was professional in every manner and also gave me the best offer to my needs. She was caring and listened carefully to my questions and was responsive with the answers. I would recommend her to anyone. Thank you Chelsea for the awesome job.
