Business Details
Your Trusted Partner for Insurance Solutions in Meridian, ID
BEST Life has established itself as a dedicated provider of comprehensive insurance solutions, specializing in dental, vision, and disability coverage. Our commitment to efficient service is reflected in our 5-day claims turnaround time, ensuring policyholders receive timely resolutions. We prioritize accessibility through free language assistance services for non-English speakers and maintain strict compliance with federal civil rights laws, guaranteeing equal access to all insured individuals. Our operations adhere to the highest standards of transparency and non-discrimination, as mandated by the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. With dedicated customer service teams for brokers, employers, and members, we provide personalized support during extended business hours.Our infrastructure is designed to handle all aspects of insurance management, from policy administration to premium payments and claims processing. We maintain clear communication channels through multiple contact methods, including toll-free phone lines and specialized email portals. Our organizational structure supports both individual and group insurance needs while maintaining operational excellence across all service areas. The company demonstrates its community commitment through observance of federal holidays and provision of critical services without interruption. Our established protocols ensure consistent service quality while adapting to the diverse needs of our policyholders.
Services
Dental Insurance
Vision Insurance
Disability Insurance
Claims Processing
Customer Service
Highlights and features
- We offer a 5-day claims turnaround time for all insurance services
- We provide free language assistance services for non-English speakers
- We maintain full compliance with federal civil rights and accessibility laws
- We offer specialized insurance programs for dental, vision, and disability coverage
- We provide dedicated customer service portals for brokers and administrators
Services
Dental Insurance
Our dental insurance plans provide comprehensive coverage for preventive care, restorative treatments, and major dental procedures. Policyholders benefit from network provider access and predictable cost structures. We ensure timely claims processing with dedicated dental claims specialists managing submissions and inquiries.
Vision Insurance
Vision insurance plans cover routine eye exams, corrective lenses, and specialized vision correction procedures. Our network includes licensed optometrists and ophthalmologists providing comprehensive eye care services. Policy administration ensures straightforward claims submission and rapid reimbursement processing for covered services.
Disability Insurance
Disability insurance programs offer financial protection against income loss due to illness or injury. Our policies feature customizable benefit periods and elimination periods to match individual needs. Claims specialists work directly with policyholders to verify eligibility and process benefits efficiently.
Claims Processing
Our claims processing system handles dental, vision, and disability claims with a guaranteed 5-day turnaround. Multiple submission channels include online portals, mail-in forms, and electronic submissions from healthcare providers. Dedicated claims teams ensure accurate evaluation and timely resolution of all claims.
Customer Service
Customer service operations provide multilingual assistance through toll-free phone lines and specialized email support. Business hours extend from early morning to evening Pacific Time, with dedicated teams for brokers, employers, and policyholders. Our support staff handles policy inquiries, billing questions, and service requests.
Questions
What types of insurance does BEST Life offer?
We provide dental, vision, and disability insurance plans for individuals and groups.
How long does claims processing take?
Our standard claims turnaround time is 5 business days for all service lines.
Do you offer language assistance services?
Yes, we provide free language interpretation services in multiple languages.
What are your customer service hours?
Our support team is available Monday-Friday from 5:00 AM to 5:00 PM Pacific Time.
How can I submit insurance claims?
Claims can be submitted online, by mail, or through our dedicated claims phone line.
Are there specialized support channels for brokers?
Yes, we maintain dedicated email and phone support for insurance brokers and administrators.
Reviews (7)
Denise Mason
Apr 20, 2022
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If I could leave a ZERO star review I would. I don't normally leave reviews, but this company is HORRIFIC. The customer service is beyond garbage.
Mike K.
Apr 12, 2022
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My dental plan with Best Life is excellent. I have used it for two visits since I purchased it and it worked great with dental office and paid as expected.
Robert Meacham
Mar 25, 2022
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BEWARE! DECEPTIVE COMPANY. Took out a dental plan through Healthcare.gov, changed policies, they acknowledged plan was canceled, but continued drafting funds from my account, then refused to return my $358 even though the policy was canceled. Complete Trash Company. Buyer Beware.
Gref Ranger
Feb 25, 2022
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I have had a best life silver dental plan for 2 years and have been very happy with the service! Recently I was having major issues with my state health exchange which connected me to Best Life. My state health exchange was totally unhelpful and unresponsive to help me resolve my issues. So I called Best Life and talked to them about the problem and they went above and beyond to help me get around my terrible state health exchange and resolve my issues. Thank you guys! Rep I talked to was named Shelia and she was great! 5 stars for her and Best Life!
Zedgirl
Jan 17, 2022
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Critical: Professionalism, Responsiveness Would be nice if they knew how to answer the phone. been on hold for over 3 hours and they state they are open. Also no call back when you put your number into the call back system
John S.
Dec 29, 2021
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I just received my Jan 2022 billing statement with an $8.79 monthly increase. When I asked them about the increase they said they don't send out a notice of rate increase and that the only way their members will know is from the billing statement. Seems to be a pretty poor business practice not to mention raising their rates over $8 bucks a month is ridiculous.
Amanda L.
Sep 10, 2021
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As stated by others this company has fraudulent practices that they admit to but state are ok because it's their policy. I canceled my coverage through the marketplace on July 31st. The marketplace stated I did not need to contact them because the marketplace notified them of the cancelation. Upon speaking with Best Life they stated they were notified of this cancelation as well. They charged me premium for both August and September.
When I stated that was illegal as my approval for coverage was based on unemployment and I had employer coverage starting August 1st they said they weren't covering me but still charging me because I didn't contact them directly separate from the cancelation notice they t received from the marketplace. So they admit they didn't provide me coverage (would be illegal as I was not approved to have coverage once I had employer coverage) but charged me a premium for a policy that didn't exist. I will be contacting the Iowa Attorney General.
When I stated that was illegal as my approval for coverage was based on unemployment and I had employer coverage starting August 1st they said they weren't covering me but still charging me because I didn't contact them directly separate from the cancelation notice they t received from the marketplace. So they admit they didn't provide me coverage (would be illegal as I was not approved to have coverage once I had employer coverage) but charged me a premium for a policy that didn't exist. I will be contacting the Iowa Attorney General.
