Business Details
50+ Years
experience
Your Trusted Insurance Partner in Knoxville
Since 1963, we have dedicated ourselves to meeting our clients' insurance needs by providing tailored coverage solutions, industry expertise, and high-quality service. Our team prioritizes understanding each client's unique risks to deliver value-driven protection for individuals, families, and businesses. With decades of experience, we combine personalized attention with comprehensive risk management strategies to safeguard our clients' financial well-being. Our commitment extends beyond policieswe strive to build lasting partnerships rooted in trust and transparency.Recognized for our responsive claims handling and proactive approach to identifying coverage gaps, we serve as a trusted advisor to our community. By maintaining strong relationships with top-tier insurers, we ensure competitive pricing without compromising on service quality. Our focus on continuous improvement drives us to innovate while upholding the core values that have defined our agency for generations.
Services
Personal Auto Insurance
Life Insurance
Commercial Insurance
Construction Services Insurance
Surety Bonds
Employee Benefits
Risk Management
Workers' Compensation
Details
- Year established: 1963
Highlights and features
- Experienced advisors since 1963 with industry-specific expertise
- 24/7 personalized customer support for urgent insurance needs
- Comprehensive risk assessments tailored to individual circumstances
- Exclusive workers' compensation dividend program for local businesses
- Proven track record of resolving complex claims efficiently
What people say
Reasonable quote timely fashion
Outstanding service consistently
Lowest premiums available
Professional thorough efficient
Saved over $1,600 annually
Services
Personal Auto Insurance
Our personal auto insurance provides comprehensive protection tailored to individual drivers' needs. We offer customizable coverage options including liability, collision, and uninsured motorist protection while maintaining competitive pricing. With dedicated claims specialists available 24/7, policyholders receive prompt assistance during emergencies.
Commercial Insurance
Customized commercial insurance solutions address specific business risks across various industries. Our experienced brokers conduct thorough risk assessments to develop comprehensive coverage packages including property, liability, and specialized endorsements. We maintain strong relationships with top-rated carriers to ensure optimal protection and service.
Construction Services Insurance
Specialized insurance programs designed for construction professionals address project-specific risks and regulatory requirements. We provide comprehensive protection for general contractors, subcontractors, and specialty trades through tailored policy structures and experienced underwriting partnerships.
Surety Bonds
Comprehensive surety bond solutions meet diverse business requirements including contract, license, and permit bonds. Our agency offers quick response times and competitive pricing through established relationships with major surety providers. We guide clients through the bonding process from application to issuance.
Risk Management
Proactive risk management services help businesses identify and mitigate potential exposures before they become liabilities. We develop customized strategies to reduce operational risks, improve safety protocols, and implement cost-saving measures while maintaining compliance with industry regulations.
People
Andy Shafer
President
Andy Shafer leads the agency with over 30 years of insurance experience, continuing the family legacy established in 1963. He specializes in commercial risk management and maintains active involvement in local business development initiatives.
Questions
What types of insurance does Shafer Insurance Agency offer?
We provide personal insurance (auto, life, home), commercial insurance, construction services coverage, surety bonds, and employee benefits packages tailored to individual and business needs.
How can I get a personalized insurance quote?
Contact our Knoxville office at 865-546-0761 or use our online request form to connect with an agent who will assess your specific needs and provide customized coverage options.
Do you offer specialized insurance for construction businesses?
Yes, we provide comprehensive insurance programs specifically designed for construction professionals, including general liability, builder's risk, and equipment coverage with experienced underwriting support.
What are your business hours for in-person consultations?
Our Knoxville office is open Monday through Friday from 8:30 AM to 5:00 PM EST. Appointments can be scheduled by calling our main phone number.
How does your claims process work?
For urgent claims, call our dedicated claims line at 865-546-0761 to speak with a specialist who will guide you through the process and coordinate timely resolution.
Reviews (5)
Aaron Tatum
Jan 18, 2022
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Shafer Insurance handles my personal insurance, and I couldn't be happier with their service. Not only did they save me money on my insurance, I also now have better coverage. I highly recommend them!
Karen Pitner
Jan 06, 2022
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The entire team at Shafer Insurance Agency has been caring, professional and responsive to our employee benefit needs. I have really enjoyed partnering with Lisa Robinette, Donna Wilson, and Erin Brood specifically. Having worked with them for 8 years I have complete trust in their guidance. They truly care about meeting both our organization and employee's needs.
Yoke Youth
Oct 15, 2021
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Juanita Long at Shafer Insurance is great to work with. Quick to respond and help with renewals and any question I may have. I appreciate her professionalism as well as being friendly and engaging. Thanks for serving us well Juanita!
Christy Hickman
Sep 23, 2021
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Our company has been with Shafer Insurance Agency for many years. There is not a better group of people to work with. I can pick up the phone and call anytime and I know that they will answer and provide me professional answers and guidance. Lisa and her crew are top notch. They are extremely caring and will do whatever it takes to help. I can't say enough good things about them. There is not any group anywhere.
Sheila Southern Glass Company
Aug 13, 2021
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Is it possible to make working with an insurance company fun? Jennifer Helton at Shafer Insurance certainly does that and more. Jennifer provides outstanding service by providing a quality product at a competitive price tailored to each individuals' needs. Every interaction with her, and the Shafer staff, is an exceptional experience.with accurate, fast and friendly service. I would highly recommend working with Jennifer (and Shafer Insurance) for all of your commercial (and personal) insurance needs.
