Business Details
We have been safeguarding assets across the Southeast for over 60 years. Our commitment to reliable, affordable insurance solutions has earned the trust of more than 10,000 policyholders. Founded in Macon, Georgia, in 1968, we have grown steadily by expanding our product offerings and strengthening partnerships with independent agencies. We provide comprehensive coverage options, competitive rates, and responsive 24-hour claims service. Our network includes over 300 professional independent agents across Georgia, Tennessee, and South Carolina. We prioritize personalized service, ensuring clients receive tailored protection for their unique needs. Financial stability is a cornerstone of our operations, evidenced by maintaining an A.M.
Best rating of A-Excellent or above for over 30 years. Our team operates with transparency, integrity, and a focus on long-term client relationships. We empower policyholders with user-friendly tools like online bill payment and document access. By combining regional expertise with national standards, we deliver peace of mind to individuals and businesses alike. Our leadership team remains dedicated to innovation while upholding the values that have defined us for decades.
Best rating of A-Excellent or above for over 30 years. Our team operates with transparency, integrity, and a focus on long-term client relationships. We empower policyholders with user-friendly tools like online bill payment and document access. By combining regional expertise with national standards, we deliver peace of mind to individuals and businesses alike. Our leadership team remains dedicated to innovation while upholding the values that have defined us for decades.
Highlights and features
- We have over 60 years of experience serving the Southeast with proven reliability.
- Our A.M. Best A-Excellent rating for 30+ years demonstrates financial strength.
- We partner with 300+ independent agents for personalized, localized service.
- Our 24-hour claims service ensures rapid response during critical moments.
- We serve over 10,000 policyholders with tailored coverage options.
Services
Homeowners Insurance
Our homeowners insurance protects residences against risks like fire, theft, and weather damage. Designed for homeowners in the Southeast, it offers customizable coverage for structures, belongings, and liability. Clients benefit from competitive rates, 24/7 claims support, and personalized policy options tailored to individual needs.
Auto Insurance
We provide comprehensive auto coverage for personal vehicles, including liability, collision, and uninsured motorist protection. This service caters to drivers seeking affordable rates without compromising on claims responsiveness. Policyholders gain access to roadside assistance and usage-based insurance options.
Business Insurance
Our commercial insurance safeguards businesses against property damage, liability, and income loss. Tailored for small to mid-sized enterprises, it includes flexible policy options and expert guidance from independent agents. Clients receive customized protection aligned with their operational risks and growth goals.
Commercial Auto
This service covers vehicles used for business purposes, ensuring compliance with commercial transportation regulations. It serves companies needing fleet coverage, delivery services, and independent contractors. Benefits include bundled discounts, accident forgiveness, and dedicated claims professionals.
Umbrella Insurance
Our umbrella insurance provides excess liability coverage beyond standard policy limits. Designed for individuals and businesses with significant assets, it protects against major claims and lawsuits. Clients benefit from broad coverage that extends across multiple policies with a single premium.
Reviews (6)
Di Smith
Jun 21, 2022
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My home is insured with Southern Trust. On Memorial Day weekend, I had to file my first claim in over 16 years. From calling the claims department late on a Friday before the holiday weekend to getting a call back from my claims adjuster on a Saturday to get the process going, Southern Trust has provided superb service beginning to end. I have been part of the insurance industry for many years, and seen the good, the bad and the ugly along the way, I highly recommend anyone looking to get quality coverage to contact them before the next renewal. Their claim service is definitely 5 stars. Exactly what anyone needs at the time of the loss!
Bobby Mills
Jun 11, 2022
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Going through an auto insurance claim process right now and have been assigned Anetra Mays. She has an attitude and is rude like I'm causing her an inconvenience. I'm sorry I thought I was the customer that helps keep Soithern Trust in business. If only I kmew how to request a new claims person. Always have had good experiences with Southern Trust but not this lady!
K. Hamilton
Apr 17, 2022
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You will probably save money with them, but they do everything they can do dodge a claim. I had hail damage on my roof according to a roofer who actually got on my roof and accessed the damage. They sent a claims adjuster to access the damage and all he did was fly a drone over the roof and said there wasn't any damage. When the roofer asked to meet him here and go up on the roof to agree or disagree no one would return his phone calls. Jeff Duke is the main guy at Southern Trust, and Steve is the drone flyer who said my 16 yr old roof looked pristine. As soon as this is over I am looking to get away from these shysters.
Bettybartos
Apr 07, 2022
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Excellent response time to my accident, really good communication and they paid for the claim immediately. Best car insurance ever.and their rates were the best in the first place, which is why I chose them.
Jason Payne
Sep 12, 2021
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My 1st Home Owners claim in 30 years and I get no response. All of a sudden a small check shows up in the mail. HVAC got struck by lighting and blew out the AC and the Furnace - only sent a check to replace a compressor with no explanation or estimates after a certified HVAC professional verified lightning destroyed both units. Also, had 1 auto claim they have failed to handle and still getting collection letters from CCS after I was told they would handle it and follow up and this has been over 6 months ago and only a $700 subro request? Place needs new management.
John Farhangi
Jul 05, 2021
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They denied our claim for roof damage and turned around and made our policy non renewable. Been with them for 5 years and not a single claim. Don't waste your money with this insurance company, when they have a claim, they will drop you. Go with someone who is there to help when you need it most not drop you. Now other insurance companies wont pick us up with a damaged roof due to storm.
