Business Details
43 Years
experience
Trusted Insurance Solutions in San Diego, CA
We are a national program administrator and managing general agency dedicated to spearheading innovation in insurance solutions. Since 1983, we have focused on simplifying the insurance experience through technology while building trust and reducing uncertainty for our clients. Our team combines decades of industry expertise with cutting-edge technology to deliver tailored risk solutions across personal, commercial, and specialty lines. We collaborate with 30 top-rated carriers to offer over 30 products, serving 11,100 agency locations nationwide.Our commitment to compliance, actuarial precision, and customer-centric service ensures we meet the evolving needs of policyholders and producers alike. With 730 employees across seven offices, we maintain a strategic focus on operational excellence and sustainable growth. Our leadership team brings extensive experience in areas such as automotive aftermarket, workers' compensation, and specialty risk management, positioning us as a trusted partner in the insurance industry.
Services
Commercial Insurance
Personal Property
Workers Compensation
Specialty Programs
Technology Solutions
Earthquake Coverage
Automotive Aftermarket
Risk Management
Claims Administration
Producer Support
Details
- Year established: 1983
Highlights and features
- We offer 30+ insurance products through partnerships with top-rated carriers.
- Our 24/7 digital platform simplifies policy management for producers and policyholders.
- We specialize in niche markets like automotive aftermarket and commercial earthquake coverage.
- Our leadership team has decades of experience in insurance innovation.
- We operate seven offices nationwide with 730 dedicated professionals.
What people say
Specialized programs
Efficient claims processing
24/7 digital access
Industry expertise
Carrier partnerships
Services
Commercial Insurance
We provide comprehensive commercial insurance programs tailored to specific industry needs. Our offerings include general liability, property coverage, and specialized solutions for sectors like automotive, forestry, and transportation. With access to 30 top-rated carriers, we deliver customized risk management strategies that protect businesses while maintaining cost efficiency and regulatory compliance.
Workers Compensation
Our workers' compensation programs streamline coverage for employers across multiple states. We offer online systems like Quick Quote to simplify underwriting, reduce processing time by eliminating 180 class-specific questions, and ensure accurate policy administration. Our dedicated claims team provides 24/7 support through American Claims Management for efficient incident resolution.
Technology Solutions
Arrowhead Exchange offers 24/7 digital access for policy management, claims reporting, and real-time data analytics. Our InsurTech solutions integrate with carrier systems to enable instant policy binding, premium payments, and document sharing. These tools enhance transparency and efficiency while reducing administrative burdens for producers and policyholders.
Specialty Programs
We develop specialized insurance solutions for unique risk profiles including manufactured housing, tribal operations, and earthquake coverage. Our expertise in hard-to-place risks leverages proprietary underwriting models and partnerships with specialty carriers. These programs address specific regulatory requirements and geographic challenges while maintaining competitive pricing structures.
Producer Support
Our producer support services include appointment management, continuing education credits, and E&O coverage options. We provide marketing materials, underwriting guidance, and technical assistance through dedicated account managers. The Arrowhead Exchange platform offers training resources and real-time policy administration tools to enhance agent productivity and client service capabilities.
People
Chris L. Walker
CEO
Chris Walker leads business development strategies and product expansion initiatives. With 20+ years at Arrowhead, he focuses on operational infrastructure improvements and strategic acquisitions that drive innovation in insurance solutions.
Steve Bouker
Executive Vice President
Steve Bouker founded California's Residential Earthquake Program and oversees personal lines division operations. He manages American Claims Management while leveraging decades of experience in property insurance product development.
Tom Kussurelis
President
Tom Kussurelis directs commercial lines programs and shared services operations. He focuses on innovation initiatives including data analytics integration and actuarial modeling improvements to enhance program profitability.
David Putz
Executive Vice President
David Putz leads automotive aftermarket and specialty programs with 24+ years of insurance industry experience. He develops strategic partnerships and innovative solutions for transportation and automotive risk management.
Adam Nordost
Chief Information Officer
Adam Nordost oversees technology strategy and execution for Arrowhead Exchange. With 20+ years in insurance technology, he implements InsurTech solutions that improve digital accessibility and operational efficiency across all business lines.
Questions
How do I file a claim with Arrowhead Insurance?
Visit our Claims section to select your product type, locate your carrier in our directory, and use the provided contact information or online portal for reporting incidents.
What insurance products does Arrowhead offer?
We provide 30+ products across personal, commercial, and specialty lines including automotive aftermarket, workers' compensation, earthquake coverage, and specialty risk programs.
Can I access policy information online?
Yes, our Arrowhead Exchange platform offers 24/7 access for policyholders and producers to manage policies, pay bills, and submit claims electronically.
Do you work with independent insurance agents?
Yes, we partner with 11,000+ agency locations nationwide. Producers can apply online to access our products and use our dedicated support resources.
What states do you operate in?
We have offices in California, Georgia, Kansas, Colorado, Wisconsin, and Arizona, with programs available nationwide through our carrier partnerships.
How are claims handled for specialty programs?
Specialty program claims are managed by American Claims Management with dedicated teams for specific product lines like automotive, earthquake, and workers' compensation.
Reviews (7)
Paula Hartman
May 22, 2021
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This company is running a really interesting scam. They accept new homeowner insurance policies and then find a way to reject them a month later so they can keep the "non refundable policy fee"
Vicki Rude
Apr 26, 2020
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Great customer service on billing issues. Steve T is awesome and so helpful. He not only answered all of my questions, he directed me through the website so I could locate documents, etc. for my client.
Ben Coleman
Feb 23, 2020
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Two days after I paid my policy in full they cancelled it! In the early days of the pandemic! I begged them to extend the cancellation so I could have a few shingles replaced on my roof (that they were complaining about); they refused saying I needed to show them a contract to replace the entire roof! My roof isn't that old, and doesn't need replacing. I have a guy replace a few shingles every year.
The wind here is awful, but I don't need a new roof. To make matters worse, when they "refunded" my premium, they deducted a whole bunch of charges from the refund. I'd say that's pretty dishonest of them. TLDR They cancelled my policy during the pandemic and then deducted a bunch of fees from my refund. Would you trust an insurance company that does business like this?
The wind here is awful, but I don't need a new roof. To make matters worse, when they "refunded" my premium, they deducted a whole bunch of charges from the refund. I'd say that's pretty dishonest of them. TLDR They cancelled my policy during the pandemic and then deducted a bunch of fees from my refund. Would you trust an insurance company that does business like this?
Jon H.
Jan 29, 2020
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Signed up with Geico and was somehow assigned to arrowhead exchange. Initial sign up process went smooth and the agent I worked with was great. There was an issue with an update to documents needed by my mortgage company regarding my home policy and that's when things fell apart. I tried calling for over a week and not only do they not answer, but after 4-5 rings the call goes to voicemail. I don't mind leaving a vm but the box is always full.
I assume that means they don't check messages and it's not important enough for them to do something about it. On boarding a new customer is important but continuing to service them is even more so as policies are renewed. Looks like I will be shopping around again soon.
I assume that means they don't check messages and it's not important enough for them to do something about it. On boarding a new customer is important but continuing to service them is even more so as policies are renewed. Looks like I will be shopping around again soon.
James Lewis
Nov 03, 2019
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Great service in their IT department. I had a few questions regarding my login and the issues were fixed right away. Very friendly staff and the individual I spoke with was eager to help me resolve my problem.
Aryeh Cohen
Jun 17, 2018
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This insurance company sucks I was paying month by month then they want me to pay the hole year what is over $2500 dollars is so ridiculous after I have 2 years with them I'm just moving to another company. you lost is my gain
Jeff Starr
Feb 02, 2018
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Been with them for 5 years. Now they have a new policy not to offer monthly payments or 6 month policies. Once again greed trumps customer service! I have found a new company, bye felicia!
