Business Details
50+ Years
experience
Emergency
services
Trusted Insurance Claims Adjusters in South Portland, ME
Colonial Adjustment has been providing superior multi-line claims adjustment services since 1974. We specialize in handling personal and commercial lines across Maine, New Hampshire, and Vermont, offering expertise in property, auto, and casualty claims. Our team of highly trained professionals averages 15 years of industry experience, ensuring accurate reporting and fast response times. We maintain a proven track record of quality control through management review of every claim. Our 24/7 Emergency Claims Service guarantees immediate support during critical situations.With over 40 years of experience, we remain New Englands largest independent adjusting firm, committed to exceptional customer service and attention to detail. Our adjusters specialize in specific claim areas, ensuring hands-on expertise for every assignment. We utilize advanced technology to maintain accessibility and timely communication throughout the claims process. Our dedication to quality is reinforced by a standard practice of reviewing all claim reports before submission. We pride ourselves on representing clients with the same care as our own business.
Services
Property Adjustment
Auto Claims Adjustment
Casualty Claims Adjustment
Subrogation Services
Catastrophic Services
Insurance Appraisals
Mediation of Claims
Expert Testimony
Judicial Settlement Conferences
Specialty Adjustment Services
Details
- Year established: 1974
Highlights and features
- We have over 40 years of experience in multi-line claims adjustment.
- Our team includes adjusters with 15+ years of industry expertise.
- We guarantee 24/7 emergency claims service availability.
- Quality control is ensured through management review of every claim.
- We serve Maine, New Hampshire, and Vermont with localized expertise.
Services
Property Adjustment
Colonial Adjustment handles residential and commercial property loss claims with a team of 23 dedicated adjusters. Our experts manage business interruption, inventory loss, and environmental claims. Each case undergoes rigorous quality review to ensure accuracy and comprehensive subrogation analysis.
Auto Claims Adjustment
Our six auto specialists average 19 years of experience handling physical damage and accident claims. We offer same-day contact, rental coordination, and subrogation services. Claims are managed through a diary system for consistent follow-up and prompt settlement.
Casualty Claims Adjustment
Seven casualty adjusters with 29-year average experience handle general liability, product liability, and slip-and-fall claims. We conduct on-site investigations, scene documentation, and provide detailed reports reviewed by supervisors for accuracy.
Specialty Adjustment Services
We offer formal appraisals, mediation, and judicial settlement conferences. Our team includes certified umpires and expert witnesses. These services resolve disputes through documented analysis and court-representative expertise.
Catastrophic Services
Our network provides immediate response to large-scale events across three states. We deploy experienced adjusters with expedited processing while maintaining quality control. Services include continuous communication and professional handling of high-volume claims.
People
Scott A. Kidder
CEO
Scott Kidder leads Colonial Adjustment with decades of industry experience, overseeing operations and strategic growth across New England.
Karin Francoeur
Office Manager & Executive Assistant
Karin Francoeur manages office operations and executive support, ensuring efficient administrative functions for Colonial Adjustment's leadership team.
Sandra Fogg
Director of Finance
Sandra Fogg oversees financial operations, maintaining fiscal integrity and strategic budgeting for Colonial Adjustment's multi-state services.
Anne Latendresse
Director of Human Resources & Auto/Casualty Departments
Anne Latendresse leads HR initiatives and manages the Auto/Casualty departments, focusing on team development and operational excellence.
Rebecca Nickerson
Property Department Team Leader
Rebecca Nickerson directs property claims operations, leveraging her AIC and AIS designations to ensure expert handling of complex property losses.
Questions
What areas do you serve?
We provide claims adjustment services throughout Maine, New Hampshire, and Vermont.
Do you offer emergency claims service?
Yes, our 24/7 Emergency Claims Service responds immediately to urgent situations.
How experienced is your team?
Our adjusters average 15-29 years of experience across property, auto, and casualty claims.
What specialty services do you offer?
We provide formal appraisals, mediation, expert testimony, and judicial settlement conferences.
How quickly do you respond to claims?
We contact clients within 24 hours of receiving a new assignment.
Can you handle complex commercial claims?
Yes, our team specializes in complex commercial property and liability claims with expert analysis.
Reviews (3)
John Browning
Jan 02, 2021
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If you are unlucky enough to get one of these terrible adjusters get a public adjuster asap! They will rip you off!
Jill Shropshire
Nov 27, 2019
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I had a minor accident. It was 3 weeks ago. I only heard from the adjuster once (her name is Jennifer Scanlon)because she finally answered the phone. I had left several messages prior. I finally had to call customer service to complain and they put me in touch with the adjuster. Then I was told it was a fifty fifty accident and they wouldn't cover the claim. It took 3 weeks to find that out! Outrageous! Terrible customer service.
Hops & Tabletops
May 24, 2017
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Ronald boisvert who works for them takes forever to do his job and is impossible to get ahold of. Just ignores calls and never calls back.
