The AXiA Group

Business Details

25 Years

experience

Emergency

services

Your Trusted Independent Insurance Partner in New England

The AXiA Group has served the New England region since 2001, establishing itself as a full-service independent insurance agency dedicated to providing tailored solutions for residents and businesses. We specialize in mitigating risks and offering expert advice to help clients protect their most valuable assets, combining extensive industry knowledge with a commitment to personalized service. Our philosophy centers on three core principles: value, capability, and worthiness, which guide every decision we make. With nine office locations across Massachusetts, Connecticut, Rhode Island, New Hampshire, and New York, we ensure accessibility and localized expertise for all our clients. Our team of licensed insurance advisors represents multiple carriers, allowing us to offer a diverse range of products that meet individual needs.

We pride ourselves on delivering exceptional customer service, maintaining transparency in all communications, and exceeding client expectations through proactive support. Our 24/7 client center and dedicated claims assistance reflect our commitment to being available whenever our clients need us most. By staying current with evolving risks and insurance innovations, we provide forward-thinking solutions that adapt to changing client requirements. Our reputation for reliability and integrity has been built through years of consistent service excellence and a client-first approach. Whether assisting with personal insurance, business coverage, or employee benefits, we focus on creating long-term partnerships based on trust and mutual respect.

Services

Home Insurance Auto Insurance Classic Car Insurance Watercraft Insurance Flood Insurance Builders Risk Insurance Business Auto Insurance General Liability Insurance Group Health Insurance 401(k) Insurance

Details

Year established: 2001

Highlights and features

We represent multiple insurance companies to find the best coverage for your needs
Our licensed insurance advisors provide expert guidance tailored to your unique situation
We offer 24/7 access to client services including claims reporting and policy management
Our risk mitigation strategies are customized to address specific personal and business exposures
We maintain nine regional office locations for personalized local service across New England

Website

Update Listing

Services

Home Insurance

Our home insurance policies protect against property damage, personal liability, and additional living expenses from covered events. We offer replacement cost coverage, flood protection, and scheduled valuable possessions coverage. Policies include protection for secondary homes and unique risks like trampoline liability.

Business Insurance

We provide comprehensive business insurance including general liability, commercial umbrella, and business owners policies. Coverage extends to business auto, builders risk, and specialized industry exposures. Our solutions protect against property damage, liability claims, and operational disruptions.

Employee Benefits

Our employee benefits packages include group health, dental, and vision insurance alongside retirement solutions like 401(k) plans. We offer disability coverage and customized benefit programs that help businesses attract and retain talent while meeting regulatory requirements.

Classic Car Insurance

Specialized insurance for collector cars includes agreed value coverage, spare parts protection, and show/concours attendance. Policies address unique risks for vintage vehicles stored on or off premises, with coverage tailored to the collector car community's specific needs.

Flood Insurance

We offer flood insurance through the National Flood Insurance Program and private carriers. Coverage protects against surface water intrusion, storm surge, and gradual water damage. Policies include options for property owners in both high-risk and moderate-risk flood zones.

Questions

What types of insurance does The AXiA Group offer?

We provide personal insurance (home, auto, watercraft), business insurance (general liability, commercial umbrella), and employee benefits (group health, retirement plans) across New England.

How can you help with risk mitigation?

Our licensed advisors assess individual risks and create customized insurance solutions that combine multiple coverage types to address specific exposure scenarios for homes and businesses.

Which areas do you serve?

We operate from nine office locations serving Massachusetts, Connecticut, Rhode Island, New Hampshire, and New York with both in-person and online service options.

Do you offer 24/7 insurance services?

Yes, our 24/7 client center provides round-the-clock access to policy management tools, claims reporting, and emergency insurance support services.

How do I file an insurance claim?

Report claims through our online client center, contact your local office directly, or call our main line at 413-788-9000 for immediate assistance with the claims process.

Reviews (6)

Write a Review

Deb Pilling

Jul 25, 2021 Report

Sarah Crossman by far is the best to work with. She is helpful and professional. She will make sure she gets the best deal for you.

Rebecca Kiefer

Jun 14, 2021 Report

I left several messages regarding changing my policy and never received a call back. Finally I had to contact the actual insurance company. I asked to have a vehicle removed from my policy because it failed inspection and wouldn't be used, and I didn't get an answer until AFTER my next payment needed to be made; which I believe was completely by design to make sure I paid for a car I was unable to drive anyway.

I had AXIA in the past. When I moved back to MA, I was warned against working with them. But, I like to be loyal to companies I have had good experiences with. Now I know I was told that things had changed and AXIA was no longer the company I had worked with in the past. Completely disgusting!

Alex Abolt

Apr 05, 2021 Report

Sarah Crossman is fantastic, very knowledgable and helpful, not to mention just a really nice agent who has your best interest! She is very attentive and answers all calls and emails quickly. Sarah works with everyone to get you the best rate as possible and wont stop till she does! Awesome service!

Caitlin Dube

Feb 17, 2021 Report

Sarah Crossman made this experience so painless. She is quick and so efficient. Sarah is one of the best and I would 100% recommend her again! Thank you Sarah for all that you did in helping me and my family!

Bryce Koelsch

Feb 10, 2021 Report

Sarah Crossman and The Axia Group have been an outstanding insurance provider for me and my ever changing coverage needs. Not only has both Sarah and Axia made themselves available for my constant changes, they represent a number of the top insurance carriers in the market. Always ensuring I have the best coverage at the best price. I wouldn't recommend going to anyone else for you personal or business insurance needs!

Angelo Sanchez

Nov 25, 2020 Report

Daniel Torres has been extremely helpful! he's help me insured all my personal vehicles and commercial! Always got me the best deal! been with him for over 13 yrs I don't ever regret it!