Business Details
50+ Years
experience
Your Trusted Insurance Partner Since 1975
At Insurance Service Center, we have dedicated ourselves to providing comprehensive insurance solutions for families and businesses across North Carolina since 1975. With over five decades of experience, our agency has built a reputation for stability, reliability, and personalized service, serving clients from Manteo to Murphy. Our team of knowledgeable professionals operates from eight strategically located offices in Fayetteville, Hope Mills, Sanford, Lumberton, Apex, Clinton, and Lillington, ensuring accessibility for our community. We specialize in auto, home, life, business, flood, and umbrella insurance, tailoring policies to meet the unique needs of each client. Our commitment to excellence is reflected in our 30+ partnerships with leading insurance carriers and our track record of serving 20,000+ clients, including 18,000+ families and 2,500+ businesses.We prioritize customer satisfaction by offering cost-effective solutions, transparent communication, and prompt claims assistance. Our core values of honesty, integrity, and hard work guide every decision, ensuring we maintain the trust our clients place in us. As an independent agency, we provide unbiased advice to help clients navigate coverage options and make informed decisions. Our dedication to the community extends beyond insurance, as we strive to be a dependable partner in protecting what matters most to North Carolinians.
Services
Auto Insurance
Home Insurance
Life Insurance
Business Insurance
Flood Insurance
Umbrella Insurance
Workers Compensation
Rental Property Insurance
Boat Insurance
Motorcycle Insurance
Details
- Year established: 1975
Highlights and features
- We have over 50 years of experience serving North Carolina families and businesses.
- Our local offices provide personalized service across eight communities in the state.
- We prioritize customer satisfaction with transparent communication and prompt claims support.
- Our partnerships with 30+ insurance carriers ensure diverse, competitive coverage options.
- We combine integrity and expertise to offer cost-effective, tailored insurance solutions.
What people say
50 years of service
Local office accessibility
Competitive carrier options
Personalized support
Community-focused approach
Services
Auto Insurance
Auto insurance protects drivers against financial loss from accidents, theft, or damage. We offer policies tailored to individual needs, including liability, collision, and comprehensive coverage. Our team helps clients find affordable, reliable protection while ensuring compliance with state regulations.
Home Insurance
Home insurance safeguards property against risks like fire, storms, and vandalism. We provide customizable policies covering structural damage, personal belongings, and liability claims. Our experts ensure homeowners understand exclusions, such as floods or earthquakes, which require additional coverage.
Business Insurance
Business insurance protects companies from risks like property damage, liability claims, and operational disruptions. We offer general liability, workers' compensation, and commercial property policies tailored to industries. Our solutions help businesses maintain continuity and comply with legal requirements.
Flood Insurance
Flood insurance covers property damage from flooding, which standard policies exclude. We provide options through the National Flood Insurance Program (NFIP) and private carriers. Our agents help clients assess flood risks and secure appropriate coverage for homes or businesses.
Life Insurance
Life insurance ensures financial stability for beneficiaries upon the policyholder's death. We offer term and whole life policies to meet diverse needs, including income replacement, debt coverage, and estate planning. Our advisors help clients choose coverage that aligns with long-term goals.
Questions
How do credit scores affect insurance premiums?
Credit scores impact premiums as they correlate with claim likelihood. Lower scores often result in higher rates due to increased risk.
What isn't covered by standard homeowners insurance?
Standard policies typically exclude floods, earthquakes, intentional acts, and wear and tear. Optional coverage may be added for these risks.
Do home-based businesses need separate insurance?
Yes, home-based businesses often require additional liability and property coverage beyond standard homeowners policies to address business-specific risks.
How should I report a claim?
Contact your local ISC office immediately or use your insurer's self-service portal to report a claim and initiate the process.
Why insure 1099 workers under my workers' comp policy?
If 1099 workers lack their own workers' comp coverage, they must be included in your policy to ensure compliance and protect against liability for workplace injuries.
Reviews (6)
Cathy T.
Sep 12, 2021
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The Absolute Best Customer Service you can get with Insurance. Gina works with and for you! Her knowledge is unmatchable with a touch of sincerity and patience you can not buy! Lifetime customer here!- You're Welcome
Jazmen Burton
Mar 17, 2020
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I had Nina as the agent that assisted in quoting me for auto and renters insurance. She was very professional, informative and walked me through it all. I appreciated her time and kindness. You can really tell she puts a lot of care into her work. Great service for sure.
Judy Jones
Mar 03, 2020
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I have been with them for years and have had nothing but great service and the rates are better than other companies I checked on. Jessica Hilburn gave me exemplary service in a quick time frame.
Jenifer Fennell
May 29, 2019
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They sure make it easy to get insurance, so pleasant, but they write with a company that will not help you. Don't go with a company who will not be there when you need them. Spend the extra money and go to a big company like USAA so when something major happens beyond your control, you actually can get assistance. That's what insurance is for. To help you when your home needs more help than you are prepared for. Protect your family.don't use this company.
Hoangthu
Dec 31, 2018
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This is my lesson: stay away from them. Purchased life insurance policies with one agent who no long work in this place for a while. However, there was no notice or anything to let me know my agent is no longer available. It seems like these people just there to sell you insurance for the commission. After that, you are on your own.
L. Mccall
Feb 17, 2017
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This is the worst company.run. Their agents lie to you to get you to take out their policies. I was told that my homeowner' insurance mirrored a previous policy with State Farm and when the hurricane came through and we lost electricity for several days and our food was lost, that's when we figured out the true details of our policy. The owner John Canady was very unprofessional when I talked to him about what was done. No respect for people and their belongings.
