Business Details
50+ Years
experience
Trusted Insurance Solutions in Decatur, Georgia
For over 120 years, we have dedicated ourselves to protecting what matters most for individuals, families, and businesses with clarity, confidence, and care. Our approach is deeply personal, rejecting one-size-fits-all solutions to build trust through tailored strategies. As a boutique firm, we provide personalized insurance strategies across dozens of carriers while maintaining a client-first philosophy rooted in education and security.Our team combines multiple Master's degrees in Risk Management with 200+ years of collective insurance expertise to guide clients through complex risk landscapes. We invest heavily in technology to protect client data while ensuring our advice remains grounded in real-world experience rather than algorithms. Our history of community leadership and intergenerational ownership ensures continuity of values alongside modern innovation.
Services
Home Insurance
Auto Insurance
Umbrella Insurance
Commercial Insurance
Workers Compensation
Cyber Liability
Directors and Officers Insurance
Flood Insurance
Surety Bonds
Risk Consulting
Details
- Year established: 1903
Highlights and features
- We've provided personalized insurance strategies since 1903 with three generations of ownership continuity
- Our team holds multiple Master's degrees in Risk Management and numerous industry certifications
- We offer choice across dozens of insurance carriers to find optimal coverage solutions
- We combine advanced technology with hands-on service and educational approach to risk management
- Our claims process prioritizes making insureds whole without becoming part-time jobs
What people say
Extremely responsive
Trusted adviser
Above and beyond
Keep you in business
Personal attention
Services
Workers Compensation Insurance
Our SterlingComp program transforms workers compensation from a cost center into a strategic advantage. Certified advisors help reduce workplace injuries through safety training while controlling premiums through loss control strategies. The program includes access to a national network of workers compensation experts for complex claims management. This specialized coverage helps protect both employee wellbeing and business financial stability.
Cyber Liability Insurance
We protect businesses against cyber threats with comprehensive coverage that includes breach response, credit monitoring, and forensic investigation. Our advisors help implement proactive security measures while providing expert guidance during incident recovery. Policies address evolving risks like ransomware, business email compromise, and regulatory compliance violations across multiple industries.
Commercial Umbrella Insurance
This critical protection extends beyond primary policy limits to safeguard business assets against catastrophic losses. We help determine appropriate coverage levels based on industry risks and contractual requirements. The program provides defense against massive lawsuits that could otherwise threaten business continuity and financial stability.
Home Insurance
We offer customized home insurance solutions that go beyond basic coverage to address modern risks. Policies protect against property damage while emphasizing risk mitigation through home safety assessments. Our advisors explain complex policy details to ensure homeowners understand coverage limitations and make informed protection decisions.
Risk Consulting
Our strategic risk management services identify and mitigate operational exposures across multiple areas including legal compliance, HR practices, and physical security. Advisors help develop customized safety programs that reduce incidents while improving overall business resilience against both traditional and emerging risks.
People
Rob Townley
President
Third-generation leader with Master's degree in Insurance and Risk Management. Developed SterlingComp workers compensation program. Focuses on technology integration and leadership development across 20+ years in the family business.
Alvin Townley, Jr.
Senior Risk Advisor
Over 50 years experience in insurance, joined agency in 1971. Holds Certified Work Comp Advisor designation. Provides expert guidance to clients and successors while maintaining community involvement through Boy Scouts and other organizations.
Joel Carlton
Vice President
Licensed Insurance Counselor with 30+ years commercial lines expertise. University of Georgia graduate specializing in business risk management solutions while maintaining active community involvement through youth sports and church activities.
Nancy Hughes
Claims Advocate
25-year insurance industry veteran with CISR certification. Focuses on making claims process efficient and stress-free for clients while ensuring fair resolution of complex insurance claims.
Zach Gleason
Strategic Operations
15+ years in agency operations leadership. Focuses on financial health, talent management, and strategic growth initiatives. Brings perspective from multiple industry roles to drive organizational effectiveness.
Questions
What services does Townley Kenton offer for high net worth individuals?
We create comprehensive personal risk management plans for high-value assets including specialized home, auto, and liability coverage.
How does Townley Kenton handle commercial insurance differently than other agencies?
We focus on industry-specific risk management rather than simple policy comparisons, with expertise in construction, healthcare, and professional services sectors.
What makes Townley Kenton's workers compensation program unique?
Our federally trademarked SterlingComp program helps businesses control costs while improving workplace safety and compliance.
Can you explain the difference between general liability and commercial umbrella insurance?
General liability covers basic risks while commercial umbrella provides additional protection against large claims that exceed primary policy limits.
How does Townley Kenton approach cyber liability protection?
We offer comprehensive cyber liability coverage with pre-breach protection training and post-breach response resources.
What emergency preparedness resources do you offer clients?
We provide home safety assessments, defensive driving courses, and business continuity planning resources to prevent losses.
Reviews (5)
Joseph Brasher
Feb 22, 2022
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Best insurance professionals in the Southeast. I've been an insurance executive and insurance defense lawyer for 30 years. These are the best people I've ever dealt with. I don't represent Townley Kenton. I am a policyholder and have been for 25 years. I know the industry and trust this firm without reserve
Floy Daugherty
Feb 16, 2022
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Great service: efficient, realistic, thoughtful suggestions, wonderful rapport with customers, quick to respond. Love this agency and their people!
Sebastian Suma
Jun 12, 2021
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Super group of folks, always knowledgeable, helpful, responsive. We have been with them for over 7 years and we don't have a single complaint.
Janis Carleton
Apr 22, 2021
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I have used Townley Kenton for over 30 years. I think most of the staff I interact with have been working there almost as long as I have been a client/customer. I don't ever have to worry about anything relating to home and auto insurance, they are professional, experienced, and pleasant to deal with.
Obadiah S.
Feb 26, 2012
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My family uses Townley Kenton, and after my parents pushed me out of the nest, I'm a customer too! I only use them for auto insurance, but it's great because my agent does all of the work for me, all I do is pay the insurance company! They will shop companies and provide you with several quotes based on your needs, you take the cheapest one and you're set! They are very attentive, and always willing to help.
If you send a phone call or email, it will be addressed quickly. I needed proof of insurance sent to my credit union. I called, and they had it emailed to me within the hour. No matter the size of your account, they treat you like a star. Highly recommended.
If you send a phone call or email, it will be addressed quickly. I needed proof of insurance sent to my credit union. I called, and they had it emailed to me within the hour. No matter the size of your account, they treat you like a star. Highly recommended.
