Business Details
50+ Years
experience
Your Trusted Independent Insurance Partner in Alma, MI
Mid-Michigan Agency has served Central Michigan since 1971, providing tailored insurance solutions through a commitment to client-centric service. Founded by Byron Bart Barton and later expanded under Ken and Sue MacDonald, the agency has grown through strategic acquisitions while maintaining its focus on community engagement and professional excellence. Our team of licensed professionals holds industry designations like Certified Insurance Counselor (CIC) and maintains partnerships with regional carriers committed to the independent agency system.We prioritize periodic coverage reviews, ensuring policies evolve with clients' changing needs while upholding transparency in all communications. Our expertise spans personal lines, life insurance, and commercial coverage, supported by a legacy of awards including the TQA designation and Fremont Insurance's 5-Star Agent recognition.
Services
Auto Insurance
Life Insurance
Business Insurance
Home Insurance
Health Insurance
Details
- Year established: 1971
Highlights and features
- We work for clients, not insurance companies, ensuring unbiased recommendations
- Represent multiple regional carriers to find optimal price and coverage combinations
- Licensed professionals with decades of combined industry experience and designations
- Commitment to community through seminars and local organization involvement
- Periodic coverage reviews to adapt policies to clients' changing life circumstances
Associations and certifications
- TQA Designation
- Fremont Insurance 5-Star Agent
Services
Auto Insurance
We create customized auto insurance plans tailored to your driving habits and vehicle value. Coverage options include collision/comprehensive protection, liability coverage, and lease/loan gap insurance. Our independent agent status allows comparison across multiple carriers to ensure competitive pricing and comprehensive protection for personal and commercial vehicles.
Business Insurance
Our business insurance solutions protect diverse industries including restaurants, manufacturing, and automotive dealerships. We offer property insurance, general liability, workers' compensation, and commercial auto policies tailored to specific operational risks. The agency's experience with regional carriers ensures customized packages that balance cost-effectiveness with comprehensive risk management for small to mid-sized enterprises.
Home Insurance
We provide homeowners, condo owners, and renters insurance covering property damage, personal liability, and additional living expenses during covered losses. Policies protect against common risks like fire, theft, and weather damage while offering optional endorsements for high-value items. Our agents help determine appropriate coverage limits based on your home's replacement cost and personal asset profile.
Life Insurance
We offer term and permanent life insurance solutions to protect dependents against financial hardship from unexpected death. Our agents help determine appropriate coverage amounts based on income replacement needs, outstanding debts, and future expenses like education costs. Policies serve individuals, families, and business owners seeking to ensure financial stability for loved ones or business continuity.
Health Insurance
We provide access to group and individual health insurance plans from multiple carriers, offering options for different budget and coverage needs. Our experts help navigate deductible structures, co-payment requirements, and network limitations to find plans balancing affordability with necessary medical benefits for both personal and business-related health insurance needs.
People
Jeremy Rit MacDonald
Agency Owner
Owner with Certified Insurance Counselor designation. Licensed agent since 1998, specializing in property/casualty and life insurance. Active in local sports coaching and insurance industry leadership roles.
Ken MacDonald
Agency Founder
Insurance professional since 1964 with experience at major carriers. Two-time PIA Marketing Representative of the Year and former Michigan 1752 Club president. Industry veteran with decades of leadership experience.
Susan MacDonald
Former Operator
Over 30 years of insurance experience. Managed daily operations after purchasing the agency in 1994 while Ken focused on company-side relationships. Community volunteer with extensive local organizational involvement.
Katie MacDonald
Owner & Agent
Former Territory Sales Manager for AAA with life, health, and property/casualty licenses. Focuses on personal lines insurance and anchors the Shepherd location operations.
Mandy Thompson
Agent/CSR
Licensed agent since 2016 with prior insurance and medical industry experience. Handles customer service, policy quoting, and claims assistance while maintaining a background in healthcare as a CNA.
Questions
What types of insurance do you offer?
We provide auto, home, life, health, and business insurance, including specialized coverage for farms, condominiums, and commercial properties like restaurants and manufacturing facilities.
How are you different from other insurance agencies?
As an independent agency, we represent multiple regional carriers rather than a single company, allowing us to tailor policies based on price, coverage, and service quality specific to your needs.
Do you review insurance policies periodically?
Yes, we conduct regular coverage reviews to ensure your policies adapt to life changes like property acquisitions, business expansions, or family growth.
Where are your offices located?
Our main office is at 314 Gratiot Ave, Alma, MI 48801, with a secondary location at 362 W Wright Ave, Shepherd, MI 48883.
Which insurance companies do you work with?
We partner with regional carriers including Auto-Owners, Fremont Insurance, Pioneer State Mutual, and national providers like Progressive and Hagerty for specialized coverage.
How do you handle insurance claims?
We assist clients throughout the claims process, leveraging our relationships with insurers to ensure timely resolution while advocating for your coverage rights.
Reviews (1)
Braven Teed
Apr 13, 2022
Report
Everyone here at this office is incredible. I've been with auto-owners since I was 16. Never had any problems. I always refer people to here, all the ladies know me by voice it feels like when I call. Definitely feel safe and protected.
