Business Details
We take immense pride in protecting the assets that matter most to our clients. Our operational history in the United States began with the strategic acquisition of Western Pioneer Insurance Company. We have grown to become the 21st largest private passenger auto insurer in the country. Our expertise allows us to serve policyholders across 11 different states with precision. We maintain a dominant market presence, protecting more Massachusetts homes and autos than any other carrier. Our professional standards are reflected in our status as the 23rd largest personal lines carrier.
We provide a comprehensive suite of personal and commercial lines insurance products. Our team is dedicated to delivering a best-in-class customer experience for every policyholder. We solve complex coverage needs through a diverse range of specialized insurance options. Our commitment to client satisfaction ensures that our customers feel supported when the unexpected happens. We prioritize accessibility and utility to remain by your side whenever you need us most.
We provide a comprehensive suite of personal and commercial lines insurance products. Our team is dedicated to delivering a best-in-class customer experience for every policyholder. We solve complex coverage needs through a diverse range of specialized insurance options. Our commitment to client satisfaction ensures that our customers feel supported when the unexpected happens. We prioritize accessibility and utility to remain by your side whenever you need us most.
Highlights and features
- We are the 21st largest private passenger auto insurer.
- Our team serves policyholders across 11 different states.
- We protect more Massachusetts homes and autos than any carrier.
- Our foundation possesses over 40 years of global experience.
- We rank as the 23rd largest personal lines carrier.
Services
Auto Insurance
Our auto insurance protects your vehicle and peace of mind through comprehensive coverage options. This service is designed for drivers seeking reliability, featuring accident forgiveness and specialized repair programs. Clients benefit from the expertise of a top-ranked private passenger auto insurer focused on safety.
Property Insurance
We provide robust property insurance to protect homes, which are more than just places to live. This service targets homeowners who require secure coverage and professional home restoration programs. Clients gain significant value through specialized systems protection and a high standard of care.
Business Insurance
Our business insurance offers essential protection for commercial entities looking to mitigate operational risks. This service is tailored for business owners who require professional liability and asset coverage. Clients benefit from authoritative underwriting and a wide range of commercial lines products.
Umbrella Insurance
We offer umbrella insurance to provide an extra layer of liability protection beyond standard policies. This service is ideal for individuals seeking comprehensive financial security against major unexpected claims. Clients enjoy enhanced peace of mind knowing their assets are shielded by professional coverage.
Motorcycle Insurance
Our motorcycle insurance provides specialized coverage tailored to the unique needs of riders. This service is designed for enthusiasts who want to protect their bikes from various road risks. Clients benefit from a streamlined policy process and professional claims support.
Reviews (5)
Nancy Regalado
May 14, 2022
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Horrible costumer servce, , my representative was a very rude person whit only one call in all the process she told me she don't have time to answer my emails that's what happen to deal whit a fakes insurance they only charge like a good insurance but for responde and do the work are the most cheapest and the service soo poor
Diana Vereyken
Nov 22, 2021
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The driver who hit my car in the parking lot while it was unattended gave me her insurance carrier Mapfre. She hit my Mercedes with her honda. Their field rep submitted an estimate for me to review. Now one month later the field rep and the Central claims person 4 there California region is not contacting me after trying to get a hold of them for one and a half almost two weeks now seeing all the other reviews and that people haven't been paid after several months I'm very concerned want to know what's my next step should I contact the California insurance commissioner
Aubrey Su
Dec 08, 2020
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Critical: Professionalism, Quality, Responsiveness, Value Look out for imaginary characters that they built that you could never reach out to. For example: Tracy or Lopez. They'll never reach out to you nor deal with your case. Don't expect anything from them. It's a scam and I'm about to put them out of business.
Charles Goodwin
Dec 07, 2020
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Lois Gaudet 3 reviews 6 months ago Critical: Professionalism, Quality, Responsiveness Mapfre uses delaying and denial to avoid paying valid claims. Even when there is no dispute, they refuse to pay the victim. If you have a dispute, you should run, not walk, to find an attorney. I agree with Lois, you are better off going thru your own insurance or get an attorney or you may be stuck with paying for some of the repairs yourself.
Jackson Ehlert
Dec 05, 2020
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It has almost been impossible to get a hold of the person handling my claim/anyone involved with the organization. I have never in my life encountered a company so good in not answering the phone. It's been about two months since I have received my estimate and I am still waiting on my check so I can get my car fixed. The review under this pretty much sums up my feelings. Note on 12/11- It has been almost three months now and no check.
The first one apparently got "lost". Now it has been almost a month since the second check was sent and I still have gotten NOTHING. I try and call and to no surprise no one picks up. It seems the best communication channel is by writing a review.
The first one apparently got "lost". Now it has been almost a month since the second check was sent and I still have gotten NOTHING. I try and call and to no surprise no one picks up. It seems the best communication channel is by writing a review.
