Business Details
We have been serving individuals, families, and businesses as an insurance and risk management agency since our founding in 1853. Our long-standing history provides us with deep expertise in assessing risk and tailoring coverage to meet diverse client needs. We leverage our status as a Trusted Choice agency to access multiple insurance carriers, ensuring competitive pricing and a broad selection of products for our clients. Our team of licensed professionals holds industry-recognized designations such as CIC, CRM, CPIA, and AAI, demonstrating specialized knowledge in property, casualty, life, and health insurance. President Jamie A. Ferris has been with the firm since 1992 and assumed leadership in 2010, bringing over three decades of hands-on experience to every client interaction. We continuously invest in our staff's education through ongoing training programs, keeping them current with evolving regulations and best practices.
When a claim arises, we guide clients through the process to achieve a prompt and fair resolution, reducing stress and uncertainty. Our commitment to personalized service means we treat each client as an individual, not merely a policy number, and we tailor solutions to their specific circumstances. We provide 24/7 support options, including emergency phone lines, internet account access, email, and call-center assistance, so help is always available when needed. By maintaining open communication, returning calls and emails promptly, and explaining all coverage options, we build trust and long-term partnerships. We conduct our business ethically, treat everyone with respect and courtesy, and welcome feedback to continuously improve our service delivery.
When a claim arises, we guide clients through the process to achieve a prompt and fair resolution, reducing stress and uncertainty. Our commitment to personalized service means we treat each client as an individual, not merely a policy number, and we tailor solutions to their specific circumstances. We provide 24/7 support options, including emergency phone lines, internet account access, email, and call-center assistance, so help is always available when needed. By maintaining open communication, returning calls and emails promptly, and explaining all coverage options, we build trust and long-term partnerships. We conduct our business ethically, treat everyone with respect and courtesy, and welcome feedback to continuously improve our service delivery.
Highlights and features
- We bring over 170 years of insurance experience since 1853.
- Our team holds CIC, CRM, CPIA, and AAI designations.
- We provide access to multiple carriers ensuring competitive pricing.
- We provide 24/7 support through phone, email, and online access.
- Our staff pursues ongoing education to stay current and knowledgeable.
Services
Personal Insurance
Personal Insurance provides tailored coverage for individuals and families, including home, auto, life, and health policies. We work with you to assess your needs, select the right policies from multiple carriers, and ensure your protection fits your lifestyle and budget. Our team offers ongoing support, claims assistance, and 24/7 access to policy information so you can feel secure and informed.
Commercial Insurance
Commercial Insurance delivers customized coverage solutions for businesses of all sizes, addressing property, liability, workers' compensation, and related risks. We analyze your operations, identify exposures, and recommend policies from multiple carriers that provide optimal protection at competitive rates. Our claims specialists guide you through the process, advocate for fair settlements, and offer risk management advice to help prevent future losses.
Risk Management
Risk Management involves assessing your unique exposures and developing a comprehensive plan to mitigate potential losses. We use our experience and relationships with multiple insurers to tailor coverage, recommend loss-prevention strategies, and regularly review your program for effectiveness. This proactive approach helps reduce premiums, protect assets, and give you peace of mind knowing your risks are professionally managed.
Claims Service
Claims Service provides expert guidance from the moment you report a loss through final settlement, ensuring a smooth and fair process. Our advocates work with adjusters and carriers to document damages, negotiate settlements, and expedite payment on your behalf. We keep you informed at every step, answer questions promptly, and strive to minimize stress while restoring your normal operations quickly.
Service Portal
The Service Portal offers 24/7 online access to your policy documents, billing information, and coverage details from any device. You can view statements, make payments, download forms, and update personal information quickly and securely. This convenient tool enhances customer service by reducing phone calls, saving time, and giving you constant control over your insurance account.
Reviews (2)
Adelebert Carr
Mar 05, 2020
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Recently signed on with them for auto insurance, saved us hundreds over our previous agent/insurance company.sara did an awesome job, smooth transition.
Marcia Baum
Nov 04, 2019
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I've been a customer for many years and am very thankful. The office personnel are always professional, courteous, and extremely helpful. Particular kudos to Sara R., my particular agent for the majority of my time with them. I like that, besides being helpful and friendly, she would look for opportunities to save me money.
