Business Details
31 Years
experience
Your Trusted Insurance Partner in Charleston, WV
Garlow Insurance Agency stands as one of Charleston, WV's most experienced property and casualty insurance brokerage agencies. Founded in 1995, we specialize in crafting personalized insurance solutions for individuals and businesses throughout West Virginia. As an independent agency, we maintain partnerships with over 25 major insurance carriers to ensure competitive pricing and comprehensive coverage. Our locally owned operation focuses on understanding client needs through face-to-face consultations across four convenient office locations. Our team of licensed agents delivers tailored protection strategies for homeowners, auto owners, business operators, and employers seeking employee benefits packages. We maintain strong relationships with multiple insurance providers to guarantee optimal policy customization.Our service philosophy emphasizes ongoing policy review and client education about risk management. With 170 carrier partnerships and over 3,000 policies served annually, we combine local expertise with national insurance options. Our agency's longevity in the region demonstrates our commitment to community-based service. Client testimonials consistently highlight our staff's professionalism and the value of our coverage solutions. We actively participate in local youth sports sponsorships, reinforcing our community investment. Our four office locations ensure accessible service across West Virginia.
Services
Auto Insurance
Home Insurance
Business Auto Insurance
General Liability Insurance
Commercial Property Insurance
Group Health Insurance
Employee Benefits
Renters Insurance
Umbrella Insurance
Details
- Year established: 1995
Highlights and features
- We maintain partnerships with over 25 major insurance carriers
- Our locally owned agency serves West Virginia with four office locations
- Personalized service through face-to-face client consultations
- 170+ carrier partnerships ensure optimal policy customization
- 25+ years of combined insurance industry experience
What people say
Delightful staff
Excellent coverage
Hard-working individuals
Competitive pricing
Personalized service
Services
Auto Insurance
Vehicle insurance provides financial protection against physical damage and liability from accidents. Our policies cover collision, comprehensive, and liability coverage with personalized options. Clients benefit from competitive rates through multiple carrier partnerships.
Home Insurance
Homeowners insurance covers structural damage, personal belongings, and liability protection. Policies include coverage for fire, theft, and natural disasters with optional endorsements. Clients receive tailored solutions through our local agency expertise.
Business Auto Insurance
Business vehicle coverage protects company-owned automobiles from accident and liability risks. Policies cover commercial vehicles with specialized options for different business needs. Our agency secures competitive rates through multiple carriers.
General Liability Insurance
General liability insurance covers third-party bodily injury and property damage claims. Policies protect against common business risks and legal expenses. Our agents help customize coverage for specific business operations.
Group Health Insurance
Group health coverage provides medical insurance for business employees. Policies include various plan options to suit different company sizes and budgets. Our specialists help implement cost-effective employee benefit packages.
Questions
What insurance products do you offer?
We provide personal auto/home insurance, business insurance packages, and employee benefits programs across West Virginia.
Are you locally owned?
Yes, we're a locally owned independent agency with four offices across West Virginia since 1995.
What are your business hours?
Our offices operate Monday-Friday 8:30 AM - 5:00 PM EST with after-hours consultation options available.
How do you handle insurance claims?
We assist throughout the claims process, coordinating with our partner carriers to ensure timely resolution for policyholders.
Can I get coverage outside West Virginia?
Our primary service area focuses on West Virginia though we can explore options for adjacent regions through our carrier network.
How do you differ from online insurers?
As an independent agency, we provide personalized service and access to multiple carriers unlike single-provider online platforms.
Reviews (6)
Mark Christian
Mar 16, 2022
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Worst I've dealt with wouldn't recommend at all called on a Tuesday to get a auto quote and a home owners quote lady took my information said she'd call me back never heard from her again called back twice on Wednesday got her voice mail called on Thursday voice mail again here it is Friday still haven't heard from her.
Jeffery Kessler
Feb 04, 2022
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I've been a customer of theirs for well over 10 years now. They have a wonderful staff who is knowledgeable and friendly. I would highly recommend them for your Insurance needs as they can write your policy thru a large number of different companies to fit your needs. I recommend giving them a try.
Haley Trail
Feb 04, 2022
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I literally wouldn't even give them one star. After my husband hit a deer and we filed a claim, we have done everything they asked. Getting ahold of anyone is honestly a joke I don't think anyone in this office even works because they're always on lunch or not able to get to the phone. They are so unprofessional and they are about to lose a loyal customer who always pays on time. These people need to re-evaluate their values because they're dirty as can be. Absolutely pathetic. I could do their job better, sitting at home with my toddler. They are a joke. Would not recommend them to anyone.
Ron Allen
Jan 12, 2022
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Garlow insurance has been my insurance agency for my home and Automobiles for quite some time. The agents are very nice and dependable and my insurance agent Etta McCormick does everything she can to ensure that I have the best possible quotes. If I have any questions Etta lets me know the answer if not she'll find out and let me know as quickly as possible. Garlow insurance is a great agency with great agents. Etta in my book you're a great asset for the agency. Garlow Insurance Agency and its agents if you're looking for a good insurance with great quotes and great agents to work with I recommend garlow.
Kaci Cooper
Jan 11, 2022
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I was a customer with another insurance company for approximately 13 years. I had a claim which took two weeks for a (not local) agent to contact me. I was more than ready for a change. I reached out to Garlow Insurance and spoke with Carly Hoover who was extremely responsive and able to give me an ever better quote with more coverage for my auto! I'm also saving almost half ($$) on the year on my house insurance!
Kevin Sarrett
Jan 04, 2022
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My agents JB and Mike Sullivan have saved me money from my previous agent with better coverage. Both are very responsive when needed. I would definitely refer them to friends and family
