Direct Response Insurance Administrative Services

Our vast experience of over 30+ years has made driasi what it is today: a global-leading provider of business outsource problem solving, with an instinctive commitment to excellence underlying everything we undertake. Soon after inception in 1982, driasi began to "make its name" in the world of insurance and financial product administration, quickly gaining a reputation for being the premier choice of banks, insurers, brokers, associations, and other major corporate organizations.

Our inbound and outbound call center expertise includes sales lead conversion, surveying, list updating, up-sell and customer retention services. Best-in-class telephony systems, call recording and monitoring capabilities, and our proprietary work-flow staffing matrix together deliver top of the line customer experience for our clients - from niche organizations to leading global brands.

Our end of call customer surveys rank our service level at 9.7 on a scale of 10. We employ a skills-based call routing system to manage resources and allocate customer calls. Our proprietary work-flow staffing matrix allows for 40% volatility with zero impact on service standards.

Based on our extensive experience and knowledge of client needs across multiple sectors, we have created an extensive portfolio of communication services which can be customized to rapidly meet our clients' requirements.