Business Details
Your Trusted Partner for TPA Services
Brentwood Services has been a trusted leader in claims administration for over 30 years, specializing in self-funded and large deductible insurance programs. Our success is rooted in a client-first philosophy, combining industry expertise, cutting-edge technology, and a dedicated team to deliver customized risk management solutions. We prioritize measurable outcomes, leveraging data-rich systems and advanced reporting to reduce claim costs while fostering safer work environments and improved productivity.Our employees are integral to our mission, bringing creativity and commitment to every partnership. With a focus on innovation and continuous improvement, we empower clients through transparent communication, tailored services, and a deep understanding of workers' compensation, liability, and managed care. Our reputation for integrity and excellence is built on decades of proven results, making us a strategic partner for organizations seeking reliable, cost-effective insurance solutions.
Services
Workers' Compensation Claims
General Liability Claims
Auto Liability Claims
Professional Liability Claims
Occupational Accident Claims
Managed Care Services
Medical Bill Review
Case Management
Utilization Review
Pharmacy Benefit Management
Highlights and features
- We offer 30+ years of specialized expertise in workers' compensation and liability claims management.
- Our data-rich claims system provides actionable insights for cost reduction and operational efficiency.
- Customizable solutions tailored to meet each client's unique risk management requirements.
- Dedicated team of certified professionals with deep industry knowledge and proven track records.
- 24/7 access to claims data and reporting through integrated, user-friendly technology platforms.
What people say
Proactive claim handling
Exceptional customer service
Significant cost reductions
Timely employee recovery
User-friendly claims system
Services
Workers' Compensation Claims
Our workers' compensation claims team prioritizes injured employees' recovery through personalized advocacy and prompt communication. Experienced adjusters collaborate with employers and medical providers to ensure compliance, reduce costs, and facilitate safe returns to work. This service helps organizations maintain productivity while managing insurance expenses effectively.
General Liability Claims
We handle general liability claims with thorough investigations and policy expertise to protect client assets. Our adjusters balance fair claim resolution with cost control, leveraging 30+ years of experience to achieve favorable outcomes. This service ensures clients only pay valid claims while maintaining legal compliance.
Medical Bill Review
Our medical bill review service identifies overpayments and ensures compliance with fee schedules through detailed analysis. Certified professionals examine charges for accuracy, reducing healthcare costs by up to 25% for workers' compensation claims. This service improves financial outcomes while maintaining quality care standards.
Case Management
Specialized case managers coordinate care for complex claims, ensuring timely interventions and return-to-work plans. This service reduces claim durations by 40% through proactive oversight, improving outcomes for injured workers and controlling long-term costs for employers.
Utilization Review
Our utilization review service evaluates medical treatment necessity and appropriateness using evidence-based guidelines. Certified professionals assess care plans to prevent unnecessary procedures while maintaining quality standards. This service reduces medical costs by 15-20% through expert oversight of treatment protocols.
People
Jeff Kuss
President
With 25+ years in workers' comp insurance, Jeff leads Brentwood Services's operations and strategic initiatives. Former Chief Claims Officer at Employers, he specializes in claims administration and operational efficiencies across California and Florida markets.
John Smitherman
Executive Vice President
John, Brentwood Services's longest-tenured employee since 1992, oversees sales and client retention. A CPCU and ARM designee, he brings deep claims expertise and industry relationships to drive business development and client satisfaction.
Rose DeLeon
Vice President
Rose leads Western & Eastern region operations with 35+ years in workers' compensation. Certified in WCCA and WCCP, she specializes in claims advocacy and legal integration, previously serving as President of Murphy & Beane TPA before its merger with Brentwood Services.
Kay Katubig-Goga
Director of IT
Kay manages IT operations and cybersecurity with 20+ years in insurance technology. Her MBA and claims experience drive system innovations, overseeing development teams to enhance reporting capabilities and ensure secure client data management.
Dawn Wilson
Vice President
Dawn oversees insurance brokerage and reinsurance operations with 35 years of experience. Holding CPCU and CRM designations, she manages underwriting teams and develops alternative risk financing programs for commercial clients and captives.
Questions
What types of insurance programs does Brentwood specialize in?
We specialize in self-insured programs, large deductible plans, and alternative risk financing solutions across workers' compensation, general liability, and professional liability claims.
How does Brentwood reduce claim costs for clients?
Through experienced claims handling, data analytics, medical cost containment services, and proactive return-to-work programs that reduce durations and control expenses.
Do you offer customized risk management solutions?
Yes, our services are fully customizable to meet each client's specific needs, with no one-size-fits-all approach to claims administration.
What technology platforms do you use?
We utilize industry-leading insurance software with 24/7 access to claims data, customizable reporting dashboards, and integrated policy management systems for real-time insights.
How quickly can I access claims information?
Our online system provides immediate access to claims data, reports, and policy information anytime through secure, user-friendly interfaces.
What states do you operate in?
We serve clients nationwide with specialized expertise in California, Tennessee, and Florida markets through our coast-to-coast partner network.
Reviews (6)
Corey Bevis
Jun 20, 2022
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Very unprofessional and rude. Ignore your phone calls when you have questions about them denying your claim for made up reasons. They have more bad reviews then Comcast and that should tell you something about their business practices. They told me that passing out at work because of overheading is a idiopathic or natural cause to pass out and fracture my skull on 3 places and be in the hospital for a month.
Babygirl
Oct 04, 2021
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Critical: Responsiveness The Almighty God is watching; and when things began to happen in your personal life, think about the times you've mishandle people that needed your honest and respectful services. Shame on you, Brentwood Services.
Milton Jones
Aug 23, 2021
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Absolutely LOUSY! Had an incident at work almost two months ago. My "so called" adjuster called me the day AFTER surgery and asked was I medicated. Trying to be truthful, I told her I was. She said she couldn't interview me because I was medicated and that she'll call me that Monday. I guess Monday never came in her book. I've been calling leaving quite a few messages. I told the receptionist of my ordeal and she transferred me to her supervisor. Left HER a message. Still no call back from neither my adjuster nor the supervisor and it's been almost two weeks! I would not recommend this place to my worst enemy.
Catherine Yancy
Feb 27, 2021
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After closely working in the corporate office with the staff at Brentwood Services for about a year now, I attest that the adjusters and executives are truly excellent and passionate at what they do. I would trust anyone here with claims. BSA truly is a team and I am proud to work here!
Theresa Calloway
Dec 18, 2020
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My Husband was hit by a county deputy in February 2020 They never called us. We never got a rental. They have not picked up the truck or even looked at it. Will not answer the phone little on call back. These people need to be shut down. Their only good reviews are from employees hoping they get get a paycheck. Its time to get an attorney involved. Everyone dealing with these thieves should cause them as much trouble as they cause all of us.
Miss Smith
Dec 23, 2019
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These people could care-less. I am Truck Driver and it took almost 8 weeks to see a lousy check that isn't even a 25% of what I made. They say they are working on behalf of the Drivers but their actions display otherwise. I got a lot of run around and requests for more and more paperwork as if they don't realize you have limited resources due to your injury. Nothing was good enough.
