Business Details
46 Years
experience
Emergency
services
Your Trusted Insurance Partner in Portage, MI
Established in 1980, Hilton Insurance Agency has served Kalamazoo and Southwest Michigan with comprehensive insurance solutions. Our team combines decades of industry experience with personalized service to help clients navigate auto, home, life, business, and specialty insurance needs. We prioritize understanding each client's unique circumstances to deliver tailored coverage options. With a focus on transparency and client education, we provide expert guidance through every stage of the insurance process. Our commitment to excellence has earned recognition as a 5-Star Organization by Fremont Insurance. We maintain 24/7 email support and offer free business consultations to ensure accessible, informed decision-making.Through strategic partnerships with multiple carriers, we secure competitive rates while maintaining high service standards. Our agents, including founder Larry Hilton with 40+ years of experience, emphasize proactive risk management and ongoing policy evaluation. Community involvement and client advocacy remain central to our approach, reflected in our safety education initiatives and dedicated after-hours contact options. This combination of expertise, flexibility, and local market knowledge positions us to protect both personal and business assets effectively.
Services
Auto Insurance
Home Insurance
Life Insurance
Business Insurance
Farm Insurance
RV Insurance
Boat Insurance
Landlord Insurance
Details
- Year established: 1980
Highlights and features
- 40+ years of local insurance expertise
- Personalized policy recommendations
- 24/7 email assistance available
- Free business insurance consultations
- Multiple carrier partnerships for competitive rates
Associations and certifications
- Fremont Insurance 5-Star Organization
What people say
Personalized service
40+ years experience
Competitive rates
Clear explanations
Responsive support
Services
Auto Insurance
We provide comprehensive auto insurance solutions tailored to individual driving habits and vehicle needs. Our policies protect against liability, collision, and uninsured motorists while offering customizable coverage options. With access to multiple carriers, we help clients secure competitive rates while maintaining essential protections for personal and commercial vehicles.
Home Insurance
Our home insurance policies safeguard residential properties against common risks including fire, theft, and natural disasters. We offer customizable coverage for primary residences, rental properties, and seasonal homes. Policyholders benefit from expert guidance in determining appropriate coverage limits and additional endorsements for valuable possessions or unique property features.
Life Insurance
We offer term and permanent life insurance solutions to protect families and business interests. Our agents help clients evaluate coverage needs based on income replacement, debt obligations, and future financial goals. We provide clear explanations of policy features and work with multiple insurers to find appropriate options for different budget and coverage requirements.
Business Insurance
Our business insurance packages protect companies against liability claims, property damage, and operational disruptions. We offer customized solutions for various industries including general liability, commercial property, and business interruption coverage. Free consultations help business owners identify risk management strategies and appropriate policy structures for their specific operations.
Farm Insurance
We provide specialized insurance for agricultural operations covering farm equipment, livestock, and crop losses. Our policies address unique risks associated with farming including weather-related damage and liability protection for farm visitors. We work with clients to create comprehensive packages that protect both personal and commercial aspects of farming operations.
People
Larry Hilton
Agent
Founder with 40+ years of insurance experience, established the agency in 1980. Specializes in personalized coverage solutions for auto, home, and business insurance. Known for attention to detail and client-focused approach.
Cheryl Hilton
Agent
Experienced insurance professional with 30+ years in the industry. Joined the agency in 2000 after decade at State Farm. Provides expert advice on personal and commercial insurance products while maintaining personalized service standards.
Questions
What insurance products do you offer?
We provide auto, home, life, business, farm, RV, boat, and landlord insurance policies tailored to individual and commercial needs.
Do you serve businesses only or individual clients too?
We serve both individuals and businesses with customized insurance solutions across multiple coverage categories.
How quickly can I get auto insurance coverage?
Same-day auto insurance policies are available through our expedited service within minutes of request.
Are there discounts available for bundled policies?
Yes, we offer multi-policy discounts when you bundle different insurance products with us.
What are your office hours?
Our office operates Monday-Thursday 9am-5pm, Friday 9am-4pm, with after-hours contact options available.
Can I submit insurance claims through your agency?
We facilitate claim submissions through our carrier partnerships with Progressive, Fremont Mutual, and other providers.
Reviews (4)
Kevin Boot
Apr 26, 2022
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I called recently asking about the insurance refund from the state of Michigan, worrying that maybe the check has been stolen from my mailbox. Cheri took the time to find that my check has not yet even been processed but was in the process. She explained to me when I should look for it and even how long it could take to receive our check. She really eased my mind and I really appreciate the time she took to find where my check was
Dina Hadley
Apr 23, 2022
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I haven't been to the office since Covid, but before that, I was happy with the availability of the agents and the timely manner in which my concerns were addressed. I've been with this office, and Fremont Inaurance, since approximately 2003. I have no plans to change at this time.
Carl Carpenter
Sep 07, 2019
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I have had Larry as an Agent for about 5 years. He has done a great job helping with keeping my car and home insurance affordable.
Andres Sampedro
Mar 22, 2018
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Absolutely horrible service particularly where the agent hung up on me! Would not recommend this insurance to anybody!
