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Your Trusted Insurance Partner in Lancaster, PA
Susquehanna Insurance has built a reputation over 25 years through trust and service, prioritizing personalized client relationships. Our team of experienced agents specializes in simplifying insurance purchases by tailoring coverage to individual and business needs. We combine technical expertise with ethical practices, offering comprehensive solutions for personal auto, homeowners, life, commercial property, and workers' compensation insurance. Our process focuses on understanding client requirements, educating them on options, and delivering customized programs that fit budgets. With offices in Lancaster and Lititz, Pennsylvania, we provide 24/7 live-person support and maintain partnerships with top-rated carriers.Our agents collectively bring decades of industry experience, including specialized certifications like CPCU and CIC designations. We emphasize transparency, avoiding pushy sales tactics while fostering long-term client relationships built on reliability and integrity. Our commitment extends beyond transactions, offering prompt claims assistance and ongoing policy reviews to ensure continued protection. Recognized for exceptional service, we serve both personal and commercial clients across diverse industries throughout the mid-Atlantic region.
Services
Personal Auto Insurance
Homeowners Insurance
Commercial Property
Workers Compensation
Life Insurance
Umbrella Coverage
Recreational Vehicles
Bonding Services
Medicare Guidance
Group Health Plans
Highlights and features
- We offer 24/7 live-person customer support for urgent insurance needs
- Our agents hold industry certifications including CPCU and CIC designations
- We provide personalized coverage reviews without pushy sales tactics
- We maintain partnerships with top-rated insurance carriers nationwide
- Our team brings over 90 combined years of local insurance expertise
What people say
Excellent Advice!
Prompt claims handling
Great customer service
Saved money
Knowledgeable agents
Services
Personal Auto Insurance
We provide comprehensive personal auto insurance coverage tailored to individual driving needs and budget requirements. Our policies protect against liability, collision, and comprehensive risks while offering customizable options like umbrella coverage. With expertise in both standard and specialized vehicle insurance, we help clients navigate coverage selections to ensure optimal protection for their specific circumstances.
Homeowners Insurance
Our homeowners insurance solutions protect residential properties against common risks including fire, theft, and weather-related damage. We offer standard coverage with optional endorsements for specific needs like flood protection or valuable item coverage. Our agents help clients understand policy details and select appropriate limits to ensure comprehensive protection for their most valuable asset.
Commercial Property
We specialize in commercial property insurance for businesses of all sizes, covering physical assets against risks like fire, vandalism, and natural disasters. Our customized solutions address specific industry needs while providing flexible coverage options. With access to multiple carriers, we help businesses find cost-effective protection that aligns with their risk management strategies and operational requirements.
Workers Compensation
Our workers' compensation insurance protects businesses by covering medical expenses and lost wages for work-related injuries. We help employers meet legal requirements while managing workplace risk through tailored coverage solutions. Our expertise includes navigating state-specific regulations and providing claims support to minimize business disruption while ensuring employee care.
Life Insurance
We offer term, whole, and universal life insurance solutions to protect families and business interests. Our agents help clients evaluate coverage needs based on financial obligations, family circumstances, and long-term goals. We provide options from multiple carriers to ensure appropriate protection levels at competitive rates while explaining policy features clearly for informed decision-making.
People
Delbert Turman
President
With over 35 years in insurance, Delbert has led Susquehanna since 1996. He holds the CPCU designation and previously served as local CPCU chapter president. Active in community organizations, he brings extensive commercial insurance expertise to business clients across the mid-Atlantic region.
Matthew Turman
Vice President
Bringing diverse business experience from NASCAR and Fortune 500 companies, Matthew leads commercial insurance initiatives. He graduated from Messiah College with marketing expertise and combines corporate experience with community involvement in central Pennsylvania ministries.
Deb Krofcheck
Senior Account Executive
With 30+ years in insurance and a CIC designation, Deb specializes in complex commercial cases. She combines technical expertise with client-focused service, serving Central PA businesses while maintaining active community involvement through church service and musical pursuits.
Rebecca Hayes
Account Executive
Rebecca provides personal lines expertise with over 19 years of client advisory experience. A Lancaster native, she combines local knowledge with insurance proficiency while maintaining active community involvement through church activities and triathlon competitions.
Ellie Keller
Benefits Account Advisor
Ellie brings specialized Medicare and group health expertise from prior roles at Tivity Health and Everence Financial. With a music education background, she combines healthcare insurance knowledge with community service through church worship teams and local outreach.
Questions
When should I add my child as a driver to my auto policy?
Add children to your auto policy immediately after they obtain their driver's license to ensure proper coverage.
Am I covered for basement flooding?
Standard homeowners policies don't cover flooding. Separate flood insurance or specific endorsements for water backup are required.
Should I purchase an umbrella policy?
Yes, umbrella policies provide essential liability protection beyond auto and homeowners policy limits, safeguarding against major lawsuits.
Do I need business insurance for a home-based company?
Yes, all businesses require proper insurance regardless of size or location to protect against potential liabilities.
When does workers' compensation become mandatory?
Workers' compensation insurance is required as soon as you have your first employee on payroll.
How can I apply for individual health coverage?
Open enrollment runs November 1-December 15 annually, with special enrollment options available for qualifying life events.
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Reviews (6)
CortesUnlimited
Jun 23, 2022
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The service has been top notch.they've been available and have exceeded expectations. Highly recommended.
Jason Goodman
Jun 09, 2022
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After watching a number of television advertisements, I sought out Matt at Susquehanna Insurance to investigate possible quotes and coverage. For years I had been doing business with a firm located in Salt Lake City, Utah. The service was fine but I wanted to deal with someone local, someone I could sit down with, eyeball to eyeball and discuss my insurance coverage, or, talk about a claim. With Matt I received this personal service, we sat in his office here in Lititz, PA and hashed out a deal over a period of two days.
We talked about more than just insurance during those visits, and upon leaving we shared a firm handshake. That was what I had been looking for in service, a personal, face to face encounter, an interaction you might say of the human variety As far as the quote went, I didn't really save a ton of money, but I did get slightly better coverage and that handshake which told me that if I had a problem, Matt would be a few miles away and ready to handle whatever the situation required. That my friend is service and that was why I went with Susquehanna Insurance.
We talked about more than just insurance during those visits, and upon leaving we shared a firm handshake. That was what I had been looking for in service, a personal, face to face encounter, an interaction you might say of the human variety As far as the quote went, I didn't really save a ton of money, but I did get slightly better coverage and that handshake which told me that if I had a problem, Matt would be a few miles away and ready to handle whatever the situation required. That my friend is service and that was why I went with Susquehanna Insurance.
Jean Miller
May 14, 2022
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I was hoping to save some money on insurance, called this agency, & was fortunate enough to talk to Rebecca Hayes. She found insurance for me, auto & homeowner's, that gives me same coverage I had at half the price. Both she & receptionist were eager to help me, answered any questions I had & were very pleasant, knowledgeable & helped me through the whole process in making the changes. As a senior on a very tight budget, I felt like they sincerely wanted to help. Very happy with the results, & the change in my budget. I would definitely recommend Susquehanna Insurance & Rebecca Hayes to anyone.
Laura Andrews
Jan 22, 2022
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Matt and his team have been amazing! As a small business owner it's vital to have a strong and supportive insurance team on your side. Thanks for all you do! The Confetti Home
Terrance Monn
Oct 28, 2021
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Susquehanna Insurance is the best agency I have ever conducted business with. They offer top notch insurance companies with very competitive rates. The staff is always friendly and professional. My agent Matt goes above and beyond in taking care of his clients. He truly cares about providing the best products and giving us honest advice given any situation. If you're looking to compare rates, give Matt the opportunity to do so, I'm sure you won't be disappointed.
John Boyer
May 21, 2021
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I have only had very positive experiences with my trusted property insurance advisor, Miriam Graham, of Susquehanna Insurance. The has been extremely responsive and proactive. Great customer service in a very personal manner. I am confident in her recommendations that she has my best interests in mind. I would recommend her to my family and friends without hesitation.
