Business Details
28 Years
experience
Trusted Insurance & Surety Solutions for Trade & Transportation
Avalon Risk Management has been dedicated to providing innovative insurance and surety solutions since 1998, focusing exclusively on the trade and transportation industry. As an independent, privately-held broker, we leverage a global network of agents to deliver tailored coverage and automated tools that protect businesses and enhance productivity. Our team of industry experts combines deep knowledge with cutting-edge technology to address the evolving risks faced by customs brokers, warehouse operators, motor carriers, and drone operators.We prioritize integrity, teamwork, and communication, ensuring clients receive customized plans that align with their unique challenges. Recognized for excellence, over 20% of our employees hold industry designations and contribute to national associations. Our commitment to professional growth and community engagement underscores our mission to earn trust through ethical service and forward-thinking solutions. With offices across North America, we provide localized support backed by decades of specialized experience.
Services
Customs Bonds
Cargo Insurance
Business Insurance
Truck Insurance
Technology Solutions
Claims Services
Support Services
Warehouse Programs
Drone Insurance
Specialty Bonds
Details
- Year established: 1998
Highlights and features
- 20+ years of specialized expertise in trade and transportation risk management
- Customized insurance plans tailored to unique industry challenges
- Advanced technology for efficient bond and claims processing
- Nationwide support with regional offices across North America
- Award-winning team with industry-recognized certifications
Services
Customs Bonds
We provide U.S. and Canadian customs bonds, ATA Carnets, and specialized surety solutions to ensure regulatory compliance for importers and brokers. Our streamlined digital platform enables rapid issuance and management of bonds, reducing administrative burdens while maintaining full adherence to CBP and CARM requirements. Clients benefit from expert guidance on bond types and coverage limits tailored to their trade volumes.
Cargo Insurance
Our cargo insurance protects against loss or damage during transit, offering all-risk coverage, shippers interest policies, and project-specific protection. We specialize in complex shipments requiring FPA or WA coverage, with customizable options for high-value or hazardous goods. Claims are handled by dedicated specialists to ensure prompt resolution and minimal business disruption for transportation providers.
Business Insurance
We design comprehensive business insurance packages including general liability, workers compensation, and excess/umbrella coverage for trade-related operations. Policies address industry-specific risks like freight broker liabilities, warehouse storage, and motor carrier exposures. Our approach combines competitive pricing with risk management resources to help clients maintain compliance and financial stability.
Technology Solutions
Our Merlin platform automates bond issuance, claims processing, and policy management through integrated software solutions. The MIX system enables real-time data exchange with carriers and brokers, improving operational efficiency. Features include document tracking, compliance alerts, and analytics dashboards that empower clients to manage risk exposure more effectively across their supply chain operations.
Claims Services
We offer dedicated claims assistance for transportation losses, bond defaults, and insurance disputes, with specialists handling freight broker claims, motor truck cargo incidents, and regulatory penalties. Our streamlined filing process through Merlin reduces paperwork, while experienced adjusters work to resolve claims promptly. Clients receive regular updates and guidance to navigate complex claims procedures efficiently.
Questions
What industries does Avalon specialize in?
We focus exclusively on trade and transportation sectors including customs brokers, warehouse operators, motor carriers, and drone operators.
How do I file a claim?
Submit claims through our Merlin portal or contact our specialized teams directly for transportation, bond, or insurance claims.
Do you offer coverage in Canada?
Yes, we provide customs bonds and insurance solutions for businesses operating in both the U.S. and Canada.
What technology tools are available?
Our Merlin platform offers digital bond issuance, claims tracking, and policy management with integrated data exchange capabilities.
How can I get a customized insurance plan?
Schedule a risk assessment consultation through our website to receive tailored coverage recommendations based on your business needs.
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Reviews (1)
Joy Baker
Jan 20, 2021
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Avalon is committed to providing the highest quality of service and best options available for each of their clients' business!
