Business Details
38 Years
experience
Your Trusted Health Insurance Partner in San Luis Obispo
Since 1988, Susan Polk Insurance Agency has provided expert health insurance and Medicare services to San Luis Obispo County and the Central Coast. Our mission is to simplify insurance for clients, ensuring they secure the coverage they need at budgets that fit their lives. With over 35 years of local experience and a client base of 10,000+ Californians, we prioritize personalized relationships and community-driven service. Our team of licensed specialists, including fourth-generation SLO locals, brings deep expertise in Medicare, life insurance, and long-term care.We pride ourselves on transparency, ethical practices, and empowering clients to make informed decisions. Backed by decades of regional expertise, we offer guidance on policy selection, enrollment, and coverage adjustments. Our commitment extends beyond transactionsto creating lasting trust through compassionate, client-centric solutions. Recognized by 5-star reviews, we remain dedicated to accessibility and affordability in insurance education.
Services
Medicare
Life Insurance
Long-Term Care
Disability Insurance
Individual Insurance
Dental Insurance
Vision Insurance
Travel Insurance
Group Insurance
Client Consultations
Details
- Year established: 1988
Highlights and features
- We offer over 35 years of local insurance expertise.
- Our team includes certified Medicare specialists with personalized approaches.
- We serve 10,000+ clients with budget-friendly coverage solutions.
- We focus on community-driven service and ethical transparency.
- Our 5-star rated team provides year-round policy support.
What people say
Never look anywhere else
Patient, kind, and helpful
So deserving of all stars
Fantastically knowledgeable team
Amazing to work with
Services
Medicare
Our Medicare services simplify enrollment and policy selection for retirees, offering guidance on Part D drug plans and supplemental policies. We help clients review annual changes to ensure optimal coverage. With decades of experience, we specialize in making complex Medicare options accessible to Central Coast residents.
Life Insurance
We provide life insurance solutions to protect loved ones, offering term and whole life policies tailored to individual financial goals. Our team explains policy nuances, ensuring clients select coverage that aligns with long-term needs and budget constraints through transparent consultations.
Long-Term Care
With 70% of seniors needing long-term care, we help clients plan ahead by selecting policies covering assisted living or home healthcare. Our experts explain coverage limits and eligibility criteria, ensuring clients understand how to protect assets while securing quality care.
Disability Insurance
Our disability insurance safeguards income against unexpected medical emergencies, offering short- and long-term policies. We guide clients through benefit calculations and policy terms, emphasizing the importance of financial stability during health-related employment gaps.
Individual Insurance
We assist individuals in finding affordable health insurance plans that maximize benefits while minimizing costs. Our personalized approach evaluates medical needs, budget, and lifestyle to recommend coverage that meets ACA requirements and fills existing policy gaps.
People
Sonja F. Polk
President & Broker
Sonja has led Susan Polk Insurance Agency since 2021, leveraging 15 years in energy and insurance industries. A fourth-generation SLO native, she focuses on community engagement, Medicare innovation, and personalized client relationships while maintaining multiple insurance licenses.
Brooke Spittler
Licensed Agent
Brooke brings 20+ years of health insurance experience, including roles as Office Manager and Client Services Representative. Her expertise spans senior health plans and policy management, ensuring clients receive clear guidance on their coverage options.
Jennifer Engelmeier
Licensed Agent
Jennifer joined Susan Polk Insurance Agency in 2021 after 24 years at Del Ozone. A Cal Poly graduate, she specializes in connecting clients with tailored insurance solutions while emphasizing compassionate service and community support.
Nicholas Jeffrey
Operations Manager
Nick manages operations with a focus on customer service, drawing from healthcare and nonprofit experience. His background includes Peace Corps service in Uganda, where he organized community health initiatives, enhancing his client-centered approach.
Amy Bloomfield
Front Office Executive
Amy oversees front office operations with 20+ years of customer service expertise. A medical coding graduate, she advocates for women and childrens rights while ensuring seamless client interactions and administrative support for Susan Polk Insurance Agency.
Questions
How do I enroll in Medicare?
Visit our website to start enrollment or contact us directly. Our specialists simplify the process, explaining options and deadlines to ensure timely, informed decisions.
When should I review my drug plan?
Medicare beneficiaries should review annual drug plan changes during open enrollment. We provide free consultations to help adjust coverage as needed.
What areas do you serve?
We specialize in San Luis Obispo County and the Central Coast but assist clients statewide with insurance needs.
Can you help if I’m disabled?
Yes, we offer tailored policies for disabled individuals, including expedited coverage. Our team ensures accessible, compassionate support for unique needs.
Reviews (7)
Jeff Miller
Dec 14, 2021
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Susan was great! I got the information I needed to prepare for retirement that I needed. And a bonus, I met George the labradoodle.
Ann Howland
May 01, 2021
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I was struggling with trying to make sense of Medicare options for myself as a new enrollee. Stacy Church at the Polk Agency was amazing by helping me figure out the best options for myself. I am a complicated situation and she was able to find me the best plans and costs to make it work. She answered all of my questions clearly so I no longer feel overwhelmed with the Medicare system. It was a pleasure to work with her and I look forward to working with her next year to complete the process again. I highly recommend her to anyone looking for help with Medicare needs.
Kathleen Casciola
Feb 22, 2021
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Stacy Church made starting Medicare easy. She was very professional and made all the confusing/Medicare phone calls the vast amount of stuff you get when you're about to turn 65. She made it understandable and easy to make a wise choice for such an important decision as starting Medicare. Highly recommend.
Karen Grencik
Oct 31, 2020
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Susan Polk is excellent in every way and has made my transition to Medicare as easy as it could be. And her daughter is awesome too!
Kathleen Conway
Mar 08, 2020
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Susan and the people in her office have always been very professional, returned calls in a timely manner and shown me how prices compare with different insurance options. Each year Laurie has also helped me compare Medicare drug plans, as they can change annually. I've been very happy with her Agency and have referred many people there and been thanked profusely.
Gigi Coligado
Feb 07, 2020
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Stacy Church at this agency is incredibly professional and helpful. She took the time to assist a member of my family navigate the health insurance marketplace in California. I am very grateful, and highly recommend Stacy and Susan.
Jean Steel
Feb 02, 2020
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Insurance is not fun, but I found out it can be easy. How? I called Susan Polk. She is amazing - really knowledgeable, interested and can spell it out in layman's terms. AND just as important to me, she is a good person. She cares and has a great laugh. Which is icing on the cake. Recommend her 100%
