Business Details
50+ Years
experience
Jewelers Mutual: Trusted Jewelry Insurance Since 1913
Established in 1913, Jewelers Mutual has dedicated over a century to providing specialized jewelry insurance solutions. Our expertise lies in offering comprehensive coverage for fine jewelry, including engagement rings, watches, and other valuables, with policies designed to address loss, damage, and natural disasters. We prioritize customer satisfaction through competitive pricing, global coverage, and a streamlined claims process. Our team of professionals ensures personalized service, backed by an A+ Superior Rating from A.M.Best for 38 consecutive years. We emphasize proactive jewelry care, including prong re-tipping and stone tightening, to maintain the integrity of insured items. With over 1,000,000 customers and 12,000+ 5-star reviews, we combine industry-leading reliability with innovative features like automatic coverage adjustments for rising jewelry values. Our partnerships with major insurers and commitment to education through resources like appraisal guidance further solidify our position as a trusted leader in jewelry insurance.
Services
Jewelry Insurance
Engagement Ring Insurance
Watch Insurance
Appraisals
Claims Process
Details
- Year established: 1913
Highlights and features
- We offer over 110 years of expertise in jewelry insurance.
- Our policies include global coverage for travel-related protection.
- We provide 24/7 customer support for claims and inquiries.
- Discounts available for security systems and documented appraisals.
- A+ Superior Rating from A.M. Best for 38 consecutive years.
Associations and certifications
- A.M. Best A+ Superior Rating
What people say
Easy application process
Competitive rates
Seamless claims handling
24/7 support availability
A+ rating from A.M. Best
Services
Jewelry Insurance
Jewelry Insurance protects engagement rings, watches, and valuables against loss, damage, and natural disasters. Policies include global coverage and proactive maintenance services like prong re-tipping. Claims are handled directly with preferred jewelers, ensuring seamless repairs or replacements.
Engagement Ring Insurance
Specialized coverage for engagement rings addresses unique risks, including accidental damage and mysterious disappearance. Policies offer $0 deductibles and adjust coverage limits every two years to reflect rising jewelry values, providing long-term financial security.
Watch Insurance
Watch Insurance safeguards luxury timepieces against theft, damage, and mechanical failure. Coverage extends to global travel and includes preventive maintenance services. Claims are processed efficiently, with options for direct payment to authorized repair centers.
Appraisals
Appraisal services determine accurate jewelry values for insurance purposes. We recommend appraisals every two years to ensure coverage aligns with current market values. Documentation from certified appraisers streamlines the claims process for high-value items.
Claims Process
Our claims process prioritizes speed and transparency. Policyholders submit claims online or via phone, and dedicated specialists coordinate repairs or replacements with preferred jewelers. Deductibles are paid directly to the jeweler, minimizing out-of-pocket expenses.
Questions
What does jewelry insurance cover?
Jewelry insurance covers loss, theft, damage, and natural disasters. It includes global protection and proactive maintenance like prong re-tipping.
How much does jewelry insurance cost?
Costs start at 1-2% of the jewelry's value annually, with discounts for security systems or documented appraisals.
Is jewelry insurance worth it?
Yes, for items valued over $1,500 or with sentimental value, as it offers broader coverage than homeowners policies.
How do I file a claim?
Submit a claim online or via phone, and specialists will coordinate repairs or replacements with preferred jewelers.
Does coverage adjust for rising jewelry values?
Yes, coverage limits automatically adjust every two years to reflect market value increases.
Videos
Reviews (7)
Zach Germain
Jun 19, 2022
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The old Jewelers Mutual was easy and great to work with. The "new" JM makes you go through a million hurdles to add a small item. "We want pictures, I take pictures, your pictures are not good enough, ok new pictures are good, now we want pictures of your safe that we already have, we want pictures of your alarm system that we already have. Then they send you a notice in the MAIL that the policy you thought you had in place is not active. They only email now, no personalization, no real human beings, etc. Long story short, i don't recommend if you have a decent amount of jewelry or watches.
Vienna L.
Jun 03, 2022
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Bottom line, they actually paid out when I sadly lost my engagement ring! They were reasonably responsive, but did take several days in between. And the process was not terribly arduous though there are some hoops. Most notably, it's strange that when you first buy a policy, let's say your ring is appraised at $10k so you ensure and pay premium on 10k. But instead of just paying out 10k when lost, they instead go through a process of finding a similar ring and pricing that out.
The 10k is just the max. So if your local jeweler can make the same ring at $8000, you'll only get $8000, and this is in the form of a gift card with the chosen jeweler. Mine ended up pretty close to what my policy was for, so no big deal, just some hoops, but it did feel like they were trying a bit to decrease the payout. Which I'm paying premium for the 10k, so just be aware. Overall, happy that my claim was successful, and aside from the above, it was fairly smooth! Will insure other jewelry with them in the future.
The 10k is just the max. So if your local jeweler can make the same ring at $8000, you'll only get $8000, and this is in the form of a gift card with the chosen jeweler. Mine ended up pretty close to what my policy was for, so no big deal, just some hoops, but it did feel like they were trying a bit to decrease the payout. Which I'm paying premium for the 10k, so just be aware. Overall, happy that my claim was successful, and aside from the above, it was fairly smooth! Will insure other jewelry with them in the future.
Mike Lichtenfeld
May 09, 2022
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Not great customer service at Jewelers Mutual. They overcharged me for my policy by charging me a second time, and its been over a month and they still haven't issued a refund. They told me they would get around to it by mid-May. I'll probably be cancelling this policy as I've gotten better quotes elsewhere and I don't like working with company's that charge you without authorization and then give you the run around and make you wait weeks to refund their own mistake.
Richard T.
Apr 07, 2022
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We have had a policy covering my wife's wedding ring for two years now. We asked into a jewelry store to browse and to have her ring cleaned. The jeweler noticed one of the prongs holding the diamond had become loose and was a matter of time before it failed. The diamond would then fall out - possibly unnoticed in the moment and lost forever. We asked if he thought this might be covered and he felt that probably not as it appeared to be wear and tear - not usually covered.
Then I remember I had the Jewelers Mutual policy. I called the 800 number and filed the claim. Within a couple of days I was contacted by a claim rep (Danielle) who advised that it would be a covered loss with no deductible. I had the work completed, submitted a receipt and a check was issued. What more can I say? They were great. And I'm a former claims rep. I know great customer service when I experience it.
Then I remember I had the Jewelers Mutual policy. I called the 800 number and filed the claim. Within a couple of days I was contacted by a claim rep (Danielle) who advised that it would be a covered loss with no deductible. I had the work completed, submitted a receipt and a check was issued. What more can I say? They were great. And I'm a former claims rep. I know great customer service when I experience it.
Mike S.
Apr 02, 2022
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My home insurer doesn't insure jewelry over $6k so I aske him where to go and he said he personally used Jewelers Mutual group for his wife's rings. I applied on line, filled out the forms, attached PDF of the appraisals and and it was a done deal. Painless. my only complaint (minor) is when I paused the application process to get the appraisals out of the safe deposit box I got an email a day bugging me to complete the application. Again, very minor.
Randy Williams
Mar 20, 2022
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My mom is giving our daughter, her granddaughter, an heirloom ring. Our plan was to get it insured before giving it to her. Our daughter lives in Spain. So, they can't insure it. Three stars for being courteous and friendly. I think they'd be good if it had worked out though.
Chris W.
Mar 17, 2022
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I was trying to get some watches insured. Jewelers Mutual made me jump through hoops for over a month. I submitted receipts, then appraisals and photos and then appraisals and photos again! They will send an email and when you respond, it takes 3 days for them to get back to you because every response goes into a "basket" and not back to the agent who is asking the questions! I spoke with several agents because the underwriter was confused and had questions.
The agents would not allow me to speak to the underwriter. Then the underwriter closed my application via an automated response because I "hadn't submitted the requested information". I provided every single item they asked for. Thankfully, I found another company for insurance that actually wants my business. And it took all of 10 min. So glad I'm not giving any money to Jeweler's Mutual! I've rarely encountered worse customer service. And this is during the application process - imagine if I had to file a claim? Ugh.
The agents would not allow me to speak to the underwriter. Then the underwriter closed my application via an automated response because I "hadn't submitted the requested information". I provided every single item they asked for. Thankfully, I found another company for insurance that actually wants my business. And it took all of 10 min. So glad I'm not giving any money to Jeweler's Mutual! I've rarely encountered worse customer service. And this is during the application process - imagine if I had to file a claim? Ugh.
