Business Details
34 Years
experience
Your Commercial Insurance Solution Partner
London & Norfolk Ltd. is an entrepreneurial insurance brokerage firm founded in 1992, specializing in commercial insurance solutions for middle to large-market clients with domestic and international exposures. Our collaborative approach emphasizes technology integration, ongoing education, and a client-centric philosophy to meet or exceed expectations through experienced staff and global carrier access. The firms 50% marine and 50% property/casualty expertise supports clients across industries including real estate, manufacturing, transportation, and government contracting, with a proven track record in risk analysis, policy placement, and claims advocacy. Our structured decision-making process combines safety program reviews, loss control assessments, and risk transfer strategies to create tailored insurance programs.With access to major US carriers and Lloyds of London, we deliver competitive pricing and comprehensive coverage options while maintaining a commitment to ethical practices and client relationship-building. The firms services span policy marketing, risk analysis, certificate production, claims support, and safety program guidance, supported by a 24/7 client portal for policy information and claims data. Founders industry experience dating back to 1971 and a team of licensed professionals ensure personalized service for clients from Cleveland to the US Virgin Islands.
Services
Property Insurance
General Liability
Workers' Compensation
Marine Insurance
Professional Liability
Crime Insurance
Cyber Liability
Environmental Liability
Bond Services
Risk Analysis
Details
- Year established: 1992
Highlights and features
- We provide 24/7 client portal access for policy and claims information.
- Our team has licensed professionals with decades of commercial insurance expertise.
- We offer global carrier access including direct relationships with Lloyd's brokers.
- We deliver tailored risk management strategies for complex international exposures.
- Our claims advocacy supports policyholders through the entire claims process.
Services
Commercial Insurance
London & Norfolk provides comprehensive commercial insurance solutions for businesses of all sizes. Our services include risk assessment, policy placement, and claims management for property, liability, and specialty coverages. We work with domestic and international clients across diverse industries.
Marine Insurance
Our marine insurance specialists offer protection for vessels, terminals, and maritime operations worldwide. Services include hull coverage, protection and indemnity, and specialized liability solutions for the shipping industry. We provide expertise in claims advocacy and risk management.
Risk Analysis
We conduct thorough risk assessments for commercial clients, analyzing operations, safety programs, and claims history. Our risk transfer strategies and loss control recommendations help businesses develop comprehensive insurance programs tailored to their specific needs and exposures.
Claims Advocacy
Our team provides dedicated claims assistance, including claims review, analysis, and settlement support. We work with policyholders to ensure proper documentation, negotiate with insurers, and advocate for fair claims resolution throughout the process.
Global Coverage
We offer worldwide insurance solutions through partnerships with major US carriers and Lloyd's brokers. Our global capabilities include international property coverage, cross-border liability protection, and specialized insurance programs for businesses with multinational operations and exposures.
People
Cindi Kline
President
Cindi Kline has over 25 years of insurance experience, transitioning from finance to leadership. She manages operations, accounting, and systems for the firm.
Riley Gomez
Executive Vice President
Riley Gomez specializes in maritime insurance with expertise in complex programs for shipping operations globally. He provides expert witness testimony and claims management.
Mike Moore
Commercial Insurance Agent
Mike Moore focuses on technical sales and international business development with expertise in large-scale property, liability, and environmental coverage.
Questions
What types of insurance do you specialize in?
We specialize in property, casualty, marine, professional liability, and specialty insurance for commercial clients with complex needs.
Do you work with international clients?
Yes, we serve clients worldwide through our global network of insurance carrier partners and Lloyd's brokers.
How do you handle claims assistance?
We provide claims advocacy, review analysis, and settlement support throughout the claims process for our clients.
What industries do you serve?
We serve diverse industries including maritime, manufacturing, technology, healthcare, real estate, and government contracting.
Do you offer online policy management tools?
Yes, we provide a 24/7 client portal for policy information, claims data, and certificate access.
How do you select insurance carriers?
We compare coverage options from major US carriers and international markets to find best-fit solutions.
